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November 2023 by JaBryia Morrow
Service has been spectacular. Both Darlene and Venus have been the most helpful and a delight to talk to through my stressful moving experience. Both really helped me make the right decision on a moving truck and options for storage if needed. I’ll definitely come back to this location again.
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November 2023 by Rich Reszko
I went to the Clifton Heights location to see about renting a storage unit today & was greeted by a very nice employee by the name of Darlene. She was very helpful & knowledgeable about the right size unit to get when I told her everything that I needed to put into storage. We don’t plan on having to move in for another week or so but I know that with her guidance it will be a great experience.
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November 2023 by TIFF TIFF
This location isn’t too far from my house and I had to make a quick stop in for some help. Venus was very friendly and helpful. Definitely do not mind coming back to this location. Hope I get her again.
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November 2023 by Leabeh Gweh
I absolutely love this location! The customer service was exceptional. Venus was incredibly informative and friendly, ensuring all my needs were met
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November 2023 by Chuck Ingram
I had questions and needed information in regards to storage rental. Venus was more than willing to assist me and provide the answers to my questions. Customer service still exist!
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November 2023 by Loretta Ervin
Venus Thomas was every helpful personmake sure I had all I needed the store was nice and clean I would recommend Ms. Thomas to my friends and family for herexcellent help and expertise .
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October 2023 by E. David Burgess
Darlene Babicki was a pleasure to work with and we had a good laugh while I checked out my vehicle. I would definitely recommend renting from Clifton Heights location. 400 E Baltimore Ave.
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October 2023 by Nicole Sheekey
Darlene was fantastic with my truck rental and my monthly storage space rental. Give her a raise! I saw her with a difficult customer and she handled it better than I would have! Kudos to you for having such a great employee!
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October 2023 by doreen kelly
The lady that answered the phone when I called I think her name was Darleen. She was so helpful and answered all my questions. Great job lady, you have earned my business and I will recommend your company. I was in and done in no time. The place was clean and I am so glad I got my U-Haul there.
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October 2023 by B W
These employees are some of the most ignorant people I've ever had the displeasure of dealing with. I went in this morning to have them give me the entry code to our unit. The old man working there checked the paperwork and said "you aren't an authorized user, just an alternate contact, you need to bring your wife". That would be understandable if it wasn't the same man who told us NOT to put my name on the "Authorized User" section when my wife and I opened the account.But whatever. I went home, got my wife, and went back to the office. When he was going through the paperwork, I asked why he tries to convince people to not put their spouses on the paperwork. He looked at me like I'm stupid and started going on about how my wife and I are going to break up and it's going to be ugly and so on. I disagreed with him, but said "OK, well let's just sign the paperwork and be done with it".That is the point he decided to go on a power trip and say "No. You're not signing anything." He then said "Your wife will have to come back alone and do it herself, now."My wife is disabled and doesn't drive. I told him that she can't come alone. He then smirked and said "Oh well."I decided to just say screw it and get on with my day. We went to our unit, got what we needed, and tried to leave. We used the code he gave us, but it didn't work. Weird. We saw him walk out of the office right after this towards us. We tried it 2 more times, and it didn't work. By that time get got to the fence and punched in his code to let us out.At this point I'm fed up with them, but I realize this isn't going to end. So we went back in to just get the paperwork signed and be done with it. The woman started getting our account info up on her computer, looked at my wife, and said "Are you sure you want to add him to your unit?" My wife said "yes, he's my husband". She then asked for my ID, which I left in the car. I went out to get it, and while I was gone, they were telling my wife to "Run away now while you can" and suggesting I was abusive or something. Very professional.I came back in and my wife was crying. We finished the paperwork and went back to the car. She told me what they said and I was FURIOUS. I went back in and told them off.Long story short, they are horrible, unprofessional, and overall nasty people. Stay far away.
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June 2023 by Chrissie P
Prices are good. Administration fee of $20 when you 1st sign up. Access by personal pin until 10pm.
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June 2023 by Dorothy Copeland
I didn't realize it was one there. I was able to get my items without going out my way.
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February 2023 by Latasha Jackson
I received great service from Venus. She was friendly and helped answer all my questions!
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February 2023 by Glow & Puff Lounge
Today’s clerk Venus was very helpful. I love the Clifton heights location..
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February 2023 by Jerome Staley
Darlene is her name I believe. She may be one of the most ignorant customer service managers I ever met. I would not do business there and wouldn’t recommend anyone else doing business there. I was there to help a friend move and tried to book a rental for a younger friend so they wouldn’t pay a higher rate due to his age. I was a victim of U-Haul identity theft which I didn’t even know was a thing. I was told I picked up a U-Haul in Maryland and dropped it in Florida. It obviously sucks because it was not me and I will be filing a dispute via uhaul. I didn’t create an issue I understood she had no control of that. However, I then brought the individual in who I was getting the U-Haul for and she refused him service because he was with me. I even explained the situation. I then ask for her to explain to me in their guidelines where she could refuse him service due to my situation and she told me she can refuse service to whoever she wants. She acts as if she’s doing someone a favor being and the altercation felt very personal. It cost nothing to smile and give good customer service. I would never hire someone like her.
