-
February 2024 by Richard Fink
My wife and I want to give our heartfelt thanks to Martin Appliance for assisting us with our appliance purchase today! Riley Kilmer, our sales consultant, from the time we came through Martin Appliance’s doors until the time we finalized our purchase was one of the most professional, personable, knowledgeable and customer focused people we have ever met! We came in wanting to browse Martin’s inventory mainly looking to replace our refrigerator, but in the end we walked away with a new dishwasher…a new washing machine…and yes, the new refrigerator we came for in the first place. Riley’s patience was incredible and his product knowledge was extremely helpful! We weren’t committed to any specific manufacturer so we switched endlessly throughout our buying experience but Riley’s professional recommendations helped us gravitate to the BEST models for the BEST value leading to our total satisfaction and complete confidence with our purchases! Riley’s hospitality was also second nature with offers of coffee, water and diet soda along with his proactive offer of rebates on each appliance plus signing us up for zero interest financing was above and beyond and greatly appreciated! To be honest my wife had been doing her research at the larger box chains because we’re on a budget, but I remembered stopping in various Martin Appliance stores throughout Central PA over the years (BTW…Martin Appliance has been in existence for over 50 years) and recalled Martin’s exceptional reputation for unmatched customer service and our remarkable experience is a testament confirming that belief. Martin’s Sales Manager, Randy Harvey, and his entire team continue Mr Martin’s legacy and his half century of devotion to their customers and commitment to excellence! You will not find a more complete inventory of manufacturers in all price ranges from Sub Zero and Viking to GE, Whirlpool Kitchen Aid and more…do yourself a favor a start your appliance search at Martin’s and you’ll most likely end experience like we did as a super happy totally satisfied customer with no appliance worries moving forward! We can’t recommend Martin appliance more highly! Thanks again Riley!
-
February 2024 by Richard F.
My wife and I want to give our heartfelt thanks to Martin Appliance for assisting us with our appliance purchase today! Riley Kilmer, our sales consultant, from the time we came through Martin Appliance's doors until the time we finalized our purchase was one of the most professional, personable, knowledgeable and customer focused people we have ever met! We came in wanting to browse Martin's inventory mainly looking to replace our refrigerator, but in the end we walked away with a new dishwasher...a new washing machine...and yes, the new refrigerator we came for in the first place. Riley's patience was incredible and his product knowledge was extremely helpful! We weren't committed to any specific manufacturer so we switched endlessly throughout our buying experience but Riley's professional recommendations helped us gravitate to the BEST models for the BEST value leading to our total satisfaction and complete confidence with our purchases! Riley's hospitality was also second nature with offers of coffee, water and diet soda along with his proactive offer of rebates on each appliance plus signing us up for zero interest financing was above and beyond and greatly appreciated! To be honest my wife had been doing her research at the larger box chains because we're on a budget, but I remembered stopping in various Martin Appliance stores throughout Central PA over the years (BTW...Martin Appliance has been in existence for over 50 years) and recalled Martin's exceptional reputation for unmatched customer service and our remarkable experience is a testament confirming that belief. Martin's Sales Manager, Randy Harvey, and his entire team continue Mr Martin's legacy and his half century of devotion to their customers and commitment to excellence! You will not find a more complete inventory of manufacturers in all price ranges from Sub Zero and Viking to GE, Whirlpool Kitchen Aid and more...do yourself a favor a start your appliance search at Martin's and you'll most likely end experience like we did as a super happy totally satisfied customer with no appliance worries moving forward! We can't recommend Martin appliance more highly! Thanks again Riley!
-
November 2023 by Alfred
Great sales staff had all the answers to my questions. Purchased two Maytag dishwashers one for me and other for my tenant. They price matched Lowe's and installation was cheaper. I had the units delivered, installed and the old units removed and disposed of. James was the installer. He called ahead, arrived on time, was very polite and took him no time at all to remove and install both units. I am very pleased with the sales and service that I received from Martin's Appliance and will absolutely go to them again for future purchases and installations.Thank you!
-
October 2023 by Joe Galebach
Hypocrites.. they play the religious card..But if you'd like your LG refrigerator serviced under its parts warranty they will refuse to even look at it..because I didn't buy it from them.Appliance sales person brags on their 7 locations and 21 technicians..I didn't buy my refrigerator from them.. so they will not service it.And now I'm at 26 days till a technician from York will look at it....
-
August 2023 by Courtney Roth
James was excellent to work with! He was extremely helpful with picking out and ordering all of our indoor and outdoor appliances.
-
July 2023 by Rebecca Spahr
We were shopping for a new microwave. They had exactly what we wanted in stock and were able to take it home the same day.
-
June 2023 by Stacey Deitman
The sales associate was very friendly n helpful When I was looking to purchase my upright freezer. Ronnie k. took his time helping me to search sizes and other things with the freezer that I needed. The young gentleman Brandon and Jared that delivered the upright freezer were very pleasant did an awesome job in delivering setting up. Good job guys, you are appreciated! ? thanku
-
June 2023 by Noelle Scullion
My husband and I walked into Martin Appliance in Cleona at closing time (we were completely unaware) and Randy was so helpful. He showed us around the showroom and answered all of our questions with patience and professionalism. We highly recommend this location.
-
June 2023 by R P
If you go to Martin's Appliance you will not be disappointed it is very pleasant buying appliances from them they have great sales people and their delivery and service department are excellent you can get your Appliance delivered hassle-free we have bought several appliances from them and have never had a problem their prices are excellent better than Lowe's and Home Depot and you get top quality product I would like to thank James our salesman and Wade in Elijah forThe great delivery service and installation
-
May 2023 by Mary Engle
Jared and Brandon were very professional and knowledgeable about the products.They installed the refrigerator and dishwasher very quick, they left no mess.I would highly recommend these 2.They deserve a raise!
-
May 2023 by Jordan Hoffsmith
Install techs were very friendly and I came home to a new fridge! Can always count on Martin’s for quality service, friendly interactions and products that they stand behind.
-
January 2023 by Jeffrey Rettig
Don’t count on them for timely service at a reasonable cost. we reported a dishwasher issue on 12/19/2022. The soonest some one could come was over 2 weeks later on 1/6 /2023. the service men observed what we had already told Martins- that the machine didn’t work and 2 lights were flashing. They called the technical rep of the manufacturer, told him that the 2 lights were flashing and were told 2 electrical boards had to be replaced. Martins returned almost 2 weeks later on 1/19/2023 to replace the boards. We were without use of the dish washer for a month. The cost of the boards was covered by the machine warranty, but we were charged over $300 for the service call! The service men were nice.
-
October 2022 by Duane Good
Thanks again to Riley Kilmer for listening to what I needed in a new microwave and taking the time to make recommendations based on those needs. He helped make my first experiences with Martin's a good one. Nice to still see independent businesses around with ''old school'' customer service.
-
September 2022 by Marist H.
Absolutely terrible post sales support. We found Martins Appliances after we moved here from California. I purchased a brand new set of Viking appliances (gas oven and four burner stove, hood range, dishwasher, microwave, and side by side French door fridge with bottom freezer). Now that the appliances are over five years old I can never get a hold of Martins to set up service appointments. Last year it took 10 phone calls, several weeks, and a $90 price quote for a couple of replacement light bulbs for my Viking gas oven which I ended up finding on Amazon for under $10. Now my fridge is leaking water and I've called 3x and Martins never answers the damn phone. This place is terrible. Spend your money somewhere else. Martins - you can look me up to verify I am a customer. I was sales order # 2252043. Our phone# on the sales order ended in 2584. Bradley was the sales person.
-
July 2022 by Elizabeth Soto
Very nice people. They don't push anything on you. Very informative.Love this store. I bought a Speed queen at a reasonable price.