June 2021 by Rick H.
I rarely write a negative review unless the service provided is so poor in relationship to what was promised. I have stored my RV at this location for 3 years during the summer months. During this past year (2021) I returned on April 1st for summer storage, within 4 days my RV was vandalized. The event was featured on WTAE news report dealing with catalytic converter theft from vehicles in the area and RVs stored at ASA Self Storage. It was after this event, which was reported to the police, that I realized the ASA claim of security is not accurate. The security fencing only surrounds three of the four sides. To acces the facility, all one has to do is walk approx. 30 feet around the corner (closest to the road) as the fencing ends. The advertised security cameras are useless, as detailed by the local police department since they haven't been kept in operating condition (dirty lens) making any video unusable. After several attempts were made to contact ASA, they eventually responded by stating they are not responsible for any damage. When I repeated my concerns, and requested reimbursement of 2 month's prepaid rental (only stored for 10 days before removal) and insurance deductible, my request was met by email's from their attorney. He was very firm and eventually very rude. The attorney stated they they would return the 2 month's prepaid rental if I agreed not to pursue any further action. I would definitely avoid storing anything of value at this facility. During this event, at least 2 other RV's were vandalized and I found out later that a friend of my son has there trailer broken into with several items stolen. All of this has been reported to the Jefferson Hills Police Department.
