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November 2023 by Glenn B.
Painters take days off at will, delaying the completion of the work. Poor communication from the service rep, who admittedly gave us updates on the wrong car, while ours sat waiting to be painted. After all that, they showed no empathy.
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November 2023 by Jordan
Customer service is awful. Asked for an estimate, said they would get back to us never did. Even called a second time for an update, said they would get back to us but NEVER DID.
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August 2023 by Steven Friedell
Awesome customer service. Great people and the communication during the entire process was fantastic. I am very pleased with the craftsmanship of the repairs and the detailing of the finished product. I will be recommending them to everyone that I come across in need down the road. I live in Chester Springs and feel fortunate to have Crash Champions as my home town repair facility. Thank you for making a not great situation a great experience.
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July 2023 by Molly Hopkins
I experienced a hit and run on my car and both Kim and Eve provided exceptional customer service for an otherwise stressful experience. Eve was especially great working the front desk and walking me through the process throughout the estimate. She helped coordinate my rental vehicle, and provided excellent customer service and made the experience feel like I was working with my regular, hometown garage. Thank you both!Service: Body & Trim
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July 2023 by Meg Wiley
Service King was recommended by our insurance company to repair our vehicle after an accident. The repair job was flawless and very timely. But, just as important were the people who took care of us. They were knowledgeable, friendly and very professional. Highly recommend!
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July 2023 by Lynn Fetter
I showed up a day early for inspection ( at the wrong service king location) and they still did my inspection for me right then. Super nice staff. Insurance company said they never got the report so I called service king and they were so helpful: she gave me the time and date as well as who the report was sent to. Called back insurance Company and voila. Report found.
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April 2023 by Danielle Bieber
The repair work done on my car was amazing!!! GREAT price, GREAT work....for this alone I'd give 5 stars. HOWEVER...for customer service leading UP to the repair I'd give 1. I took probably 4 months to get my car in because I could NEVER GET A HOLD OF ANYONE. I left voicemails, emailed, called corporate. Even corporate tried several times and couldn't get a hold of them. Corporate made my appointment for me and said they'd email this location to let them know. Sure enough...I bring my car in and they had no idea I had an appointment. Luckily, they were very nice in person and still took my car. THEN did an amazing job with it.Service: Body & Trim
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April 2023 by sourabh chouhan
It was great experience for the service provided by Service king collision. Continuous updates, customer service, and concerns hearing are few of the things which impressed the most. Recommend for any car servicing.Services: Auto engine diagnostic
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February 2023 by Top Reviewer
I was driving by and noticed a large amount of damaged auto parts in their dumpsters. Of course, that is to be expected at a collision shop. My son had asked me weeks ago to try to get him some auto parts with which to practice, so he can do a "wrap" on his Challenger. I had been searching for a salvage yard, but was expecting to pay a premium for a hood and a door.So I took a chance and went into their very clean and professional lobby and asked if I could take some items from their dumpsters. Super nice and friendly staff. Large shop in back was very clean. The answer was "yes" and I got exactly what my son wanted without have to bring tools to a junkyard and pay through the nose.I would definitely recommend this shop. I noticed they have many certifications that other similar businesses do not possess. Thank you!!!
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January 2023 by Bruce A. Kaminsky
Fantastic people to do business with... Was Rear-ended by a 35,000 truck on Rt 202 North at Matlack st in West Chester PA.My attorney sent me to Service King in Chester Springs pa. Very extensive damage... That's what happens when a 35,000 pound truck hits a 3,000 pound car.. 5 times.So I took my 2013 Kia optimain a week ago, and it's due to be done by December 30th!!!!
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December 2022 by Dan Scheidel
Excellent service and repair. Kept me informed the entire time. No surprises no hassles.Services: Painting
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October 2022 by Colens Sorber
Hit a tire in the middle of the highway (no fault situation) had a big crack in front bumper and some broken plastic clips so I figure I'll just get it replaced. Called up Allstate and they hooked me up with service king for the repairs. Two weeks go by no updates on my car. Finally I reach out to see what the deal is and they have not done any work on my car and claimed that my car is in fact totaled. Mind you this is a 2012 Subaru Impreza hatchback in good condition pre tire incident. There is no way that this crack in my bumper totaled my car, they claim there was additional damage under my car but they have not been transparent this whole time. I will be taking this car elsewhere to get a new bumper.
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October 2022 by Andrew Krauchick
I had the worst experience with this shop. They 'repaired' the front of my car from an accident with a deer however the workmanship was very sloppy. There is urethan smeared on the window, a noticeable gap in the door panel between the quarter panel, and some of the clear coat was no applied properly. Also the paint/clear coat they used on the replacement hood seems to be of less thickness than OEM as I already have more rock chips in my paint in less time than the original hood/paint.Finally, they used a recycled headlight that was faulty and should have never been accepted by the shop. The headlight failed in 3 months leading to water in the assembly, corroding other parts of the headlight. I had to then wait another 7 months for a replacement that never came so I took my business to another shop.PLEASE BEWARE AND DO NOT USE THIS BUSINESS!Services: Painting
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October 2022 by Frank Nefos
Super people! Very professional!!! Great work! The car looks amazing!!!! I highly recommend them!!!!!Service: Body & Trim
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September 2022 by Suresh Bezawada
Very polite staff and they understand your needs and it is best place to get body shop services. This is better than others in Chester Springs. Waiting to get my car , once I get my car back will give 5 star rating.I forgot my home garage remote in my car while drop off. Went after couple of hours, they are very helpful and traced my car and allowed me to pickup my remote from the car.Waiting to get my car back and depending on how it got fixed, I will rewrite my review.
