April 2019 by Leesil M.
Went in and needed 6 items, including a push mower. Could not find 4 of the 6 items, as they were out of stock or a worker had parked a huge crate of stock right in front of what I needed so I couldn't get around the crate to pick up the item. When I went to get the mower, NO ONE offered to help me. I got to move all the crap that was laid out on top of it, got to pull my cart closer, take the large box off the shelf and lift it up and turn to put it into my cart--- three employees walked by and none offered to help me. Then, it was time to check out. All of the self-checkout lanes were open (but I feel like when buying anything that you can get a warranty for, that isn't the best idea), and TWO REGULAR LANES were open, including the one for cigarettes of course. The man checking people out at the cigarette lane moved like molasses in January, so I opted for the other lane. The lady at the lane was pleasant and quick. So I was rolling out with my mower, a couple items extra, plus a drink. I am rolling out and come up to a line of people trying to get out. So I thought there was some sort of traffic jam with a kid or maybe someone leaving their cart behind so they were gathering their stuff, and I went to move around it. Next thing I know, a woman in a yellow vest (I swear, I have had more trouble with WalMart employees in the yellow vests) shouts at me, "I WOULD LOVE TO SEE YOUR RECEIPT" as she waves the scanner in my face. Literally, I could have puckered a bit and kissed the scanner. So I start to dig out my receipt that I had already put in my wallet a minute ago. She comes over and is making a repeated grabby-hand gesture at me for my receipt and after I handed it to her, I asked why they were checking carts [No one has ever checked my cart at Target- even when I had TVs, cameras, and/or a large toy, in the cart], she told me, "We have to do it for inventory" as she proceeded to shove my purse almost out of the cart and then shoved my other bag with BREAKABLE items in it, aside so she could scan my box to make sure the mower in the cart was the same as the mower on the receipt (seriously, did they think I grabbed a more expensive one out of the Optical Shop, cause that was the only thing I passed between the Check Out lane #13 and the chic in the yellow vest), and then she shoved my receipt at me and told me, "You can leave now.". If I hadn't needed the mower and I hadn't had an appointment I needed to get to, I would have been at Customer Service returning every item. I won't be returning to this Walmart. Thanks to this Customer Service, I will now be using Target, Aldi's, and anyone else who is NOT walmart.