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July 2024 by Pete H
This store annoys me from the staff to lack of inventory.
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June 2024 by Erika Woodard
Had to have my iPhone set up in store because it was, well, being an iPhone! James was right there to help me. It took us almost an hour to finally get the transfer and set up complete. I could not have done this on my own. Thank you again James for being so professional, helpful, but most of all…..
Just plain NICE
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May 2024 by Karen Wood
Did not have screen savers for my Motorola phone ,very disappointing.
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May 2024 by Thomas Weitzel
Switched providers.
It goes as good as you can expect.
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April 2024 by Tim Buddy
Kat was extremely knowledgeable and helpful with setting up a new plan
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March 2024 by Tyler Grajeda
Useless people, won't even transfer Verizon account to another Verizon account. They try to make you do it yourself. Last I checked I'm not a Verizon employee. Went to Shippensburg and got it taken care of no problem.
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January 2024 by Holly Lopez
I refuse to come here, I will happily drive the extra length to go to Hagerstown. The people working here scam & lie, I came in needing a new phone for my husband, was told my bill would go up 68$ for the new iPhone with insurance.. i thought that was super high, I kept getting pressured for Verizon’s insurance vs Apple care instead of discussing options, then she told me I can take off the insurance off my phone and add it to my husbands (I didn’t think I had ins to my phone) I automatically felt pressured and uncomfortable and kept getting told I need ins since the condition of the phone was bad before, I also wasn’t being explained anything, just manipulated, I was just told a price, so I told her I wanted to step outside to make a call to discuss with my husband and she didn’t seem to like that, so I called my husband then called into Verizon customer service to make sure I was being quoted correctly, here I was told it would only be 51$ for the phone and the insurance to be added, and that I NEVER had insurance on my phone, so she lied to me, and then it all made sense, the extra quoted cost on her end was her adding insurance to my phone as well as his!! The total came up to 68$ how perfect… so she is adding things and lying and manipulating to get a sale… so I did a phone pickup order from the Verizon phone rep and went in to pick the phone up and called them out on their scamming… the girl had a awful look on her face and knew she got caught. The bald I’m assuming manager (he was pushy and not nice as well) and the girl working todays shift 1/3/24 @ 9am should not be working there…
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November 2023 by Samual B.
I went to the Verizon on November 9-2023 To purchase internet for my home.I entered the store and was approached buy a store sales boy .He went and asked the store manager.He said yes he can help me with that .I waited for 2 hours.I couldn't wait there any longer. I told them I had to leave.So the store sales clerk suggested for a appointment for me at another time. There were other women in the store asking for help with there cellphones they went to the black man working there. A he just laughed out loud. They ask what's so funny he didn't answer. Then grin at them silly. He's a dummy dum ass. That manager went to the back of the store. Don't go to this place on 925 Wayne avenue, Chambersburg,pa 17201. See the white boy with tattoos on his arm and the black man..just leave the store.
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September 2023 by Kristi Baker
Don’t go to the store ever. The employees will lie to you just to get a sale. I went in to switch from T Mobile to Verizon. First they offer me an outrageous quote, so I was all but out the door so they get me a quote more affordable and offer me 2 visa gift cards for transferring 2 lines. Knowingly it’s a bogus offer since that offer expired months ago. I would not recommend the store on any level whatsoever. Plus I didn’t appreciate the arrogant attitude the so called lazy manager has!
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September 2023 by Deborah Perez
I was treated with kindness,and such respect from this employee .she knew her stuff .I thought she was actually part of management the way she carried herself. .But she wasn't ..Corporate should really take a good look at this special employee her name is Kat copeland I belive she is a diamond in the ruff who needs to be recognized for her amazing knowledge oft the merchandise in the store and also her customer service.Sincerely,A very satisfied Verizon customer Thanks you, Kat .
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August 2023 by Richard Svoboda
Manager was the most unprofessional person I have ever encountered in a retail environment. He told me to leave the store when the customer service item got difficult and I challenged that he did not have that authority and to please feel free to contact the Chambersburg Police Department trespass me if he felt he had the grounds to do so (which I can attest he did not serving within public safety for over 25 years in all levels of management).Corporate Verizon was immediately contacted and a formal complaint filed.I would strongly consider an alternative store if this manager has not been remediated and or terminated.It is interesting to see so many similar complaints about specifically this store’s manager. One would hope that Verizon corporate would step in at some point and resolve the issues as it is the regional corporate store.
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August 2023 by Carlos Diaz
No need to repeat all the other experiences. This is absolutely a pattern. Will not return until full store staff is replaced or retrained in customer experience. Could be one bad apple, but that's all it takes to spoil the bunch.
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August 2023 by Cary Smith
Isaiah was a tremendous help! Very personable and knowledgeable staff overall, everyone is patient and the customer service was above and beyond what I expected. My experience here turned me into a lifelong Verizon customer.
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August 2023 by Dalanah Smith
This placed saved us from the hell realm we found ourselves in with AT&T. They worked as a team to find us the best possible solution for our situation, gave us multiple quotes, and were completely transparent and took time to actually explain everything. Isaiah rules, this store rules. Would absolutely recommend to anyone!!
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July 2023 by Justin Miller
Went to Verizon to get new phones and services. Monae was very helpful and very patient whit helping us highly recommend her
