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January 2024 by Mr. Guy
DO NOT GO HERE!! Mechanics are not certified, they have now permanently damaged two of my vehicles. Customer service is a joke. I brought my 2018 Toyota highlander to this Mr Tire for a simple spark plug change and maintenance check up, they called me saying the timing was out on the timing chain and it would be a $2100 repair job. Not seeing many other options I had them proceed with the repair job. They kept my vehicle for over two weeks!! With no explanation!! I eventually picked up the car, and after driving it for about 30 minutes felt the back end seize up causing me to lose control of the vehicle and swerve into the embankment. After having another CERTIFIED repair shop look at it, they found multiple loose bolts, and assembly peices not put together right, they said they'd never seen a worse repair job. The car is now considered a total loss due to the damage caused by the loose parts rolling around in the engine. SPARE YOURSELF THE TROUBLE AND AVOID THIS PLACE AT ALL COST!
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December 2023 by Ariana Ayala (tripleA37)
The store manager, Michael Kalonick. was very helpful and answered all my questions. The work was done very well and in a timely manner.
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December 2023 by Melissa Mckissick
I had been experiencing issues with two of my tires and called in to the Norland Ave location. I spoke with a lovely lady who was able to put together a quote for four new tires. It was a little above my price range, so I declined to schedule. But a few minutes later, she actually called me back and offered me a deal on two tires and an alignment. Since I didn't actually need four, I accepted and they were able to schedule me for that evening. After everything was said and done, I had a pleasant experience dealing with Dave and the store manager, Jacob Harter. He gave me his card and said to give him a call anytime I needed anything. Five stars!
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November 2023 by Seth Joncas
Mike Kalonick got me in at extreme short notice for a tire plug! 5/5 stars I will be coming back here in the future for vehicle inspections and new tires! Thank you guys!
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November 2023 by Brandon Draugelis
I've had good initial service at this location after purchasing a new set of tires which included free tire rotations for the lifetime of the tires. Upon going in for my second tire rotation, I was told I would have to pay for the service. After showing my initial purchase receipt to the guys at the counter which included the line item showing that the tires include free lifetime rotations, they still would not honor the service.
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November 2023 by James W.
These folks are just out for the $ go anywhere close by. You ll get better service, at a much better price.
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November 2023 by LeAnn Wolabaugh
I can not express my gratitude for the team at this location. Rental car company left me with no options to get my tire issue addressed and their preferred location couldn't take me in. I was in the area for work but squeezing in time to visit with my family. This location took me in immediately and addressed my issue. The highlight of my day after a series of bad circumstances with the rental company. Thank you team!
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September 2023 by Mike Harris
Showed up less than 40 minutes from closing time with special request that i needed 2 tires mounted today. Tim could have easily told me i was too late and to come back the next day due to how busy they were. However he went above and beyond and i was out the door in less than half hour. Thanks
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September 2023 by Scott Symington
Tire going flat way before warranty. Called probably a dozen times over several weeks trying to get an idea of a good deal they might offer for poor product. They offered 988$ for what another center, who did not freest customer with lack of care, will do for 780$. Save yourself grief, go elsewhere.
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August 2023 by Ben Dowling
Dropped off my car for an alignment. After about 2 hours I got a call saying they could not do it, stating that I needed an aftermarket part for my inner tie rod. It didn’t make sense but I went back to pic it up. I got in my car and my steering wheel was sitting with a half turn on it leaving my VSC light on the dashboard on. They adjusted my rods only and left my steering a mess and refused to put it back. So when I drove it home the VSC kept trying to kick on do to the steering wheel position. Further the guy took my lug nut key and they have yet to give it back. I noticed it was missing when I took it else where that same week to have it fixed and they asked me for it. I don’t recommend this place as I gave them a second chance due to the fact they were under new management but again got the same poor results.
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August 2023 by Brujita H.
Use to be good. Waited THREE hours for a noon Inspection. To make it worse when my son called for the part they were supposed to get. They had no idea who we were or no notes. Charged 50 bucks to remove a tag that was stuck on top of the Inspection. 3 dam hours 95 bucks. Absolutely a sh*t show.
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August 2023 by D A.
DO Not even WANT to even give this place a 1, but it makes me.The new Employees that are running this place, are the rudest bunch of Individuals I have even met. I am a long-time customer for over 10 years and have taken ALL my vehicle to this company. The former employees were very reliable, friendly, and professional. Upon pulling up to get my vehicle serviced, I asked the gentleman where the prior employees were. The response I received was " OH WE FIRED THEM". My next issue was, I was addressed as "BUDDY", when asking or responding to a disagreement about my vehicle, by a mechanic who was about to pull my Vehicle into the bay to be serviced. This Mechanic should NOT be allowed to speak with customers, or interact with them, as they have no Customer Service skills, or bed side manners. Very UNPROFESSIONAL atmosphere. The service personal should be fired or replaced with management and customer service who know how to run an efficient store. This place is disgusting in the inside. There is no place to sit, but a couch that is already very crowded, and the restrooms are DISGUSTING!!!!! Do yourself a service and stay away. WIll definitely tell everyone I know along with this review TO STAY AWAY. Especially my military Friends!!!!
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July 2023 by Karla Thompson
Wonderful atmosphere, they do great work! Josh the manager is really nice to deal with! They have reasonable prices.
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June 2023 by Dakota Feller
The worst case scenario happened to us on our way home from a trip. Our tire blew out on the turnpike so we threw on a spare and headed to the nearest tire shop. The closest one closes at 6:00 we show up to Mr. Tire at 6:20. We were out before close (7pm). Tim was the only person at the shop and really helped us out. He also let us know that alignment caused our tire to blow. I hope we never need Tim’s help again but I would recommend Mr. Tire to anyone. He gave us fast, quality service and he’s someone you can trust.
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June 2023 by Maz Maz
They robbed me for just 1 tire I paid $145 just bc I only had Mr Tire last choice. And they took advantage of my obligation. The employees were rude and tried to make fun... more likely racist mind set.
