-
November 2023 by Ben Smith
Jen was the most amazing sales associate I could have asked for when looking for a new mattress. She greeted me as I walked in, made a little small talk and treated me like a person not just her next sale. She listened to my needs and made suggestions that were spot on. She was very knowledgeable of every product and was able to answer all my questions & concerns. My purchase was quick and smooth and couldn't have asked for more. We went through the options for delivery and extras for my order and dotted all the I's and crossed all those T's. This was hands down one of the best sales experiences I have had in a long time. Clone Jen and don't let her get away. Bravo to her.
-
October 2023 by Kathy Reedy
My husband and I stopped in to just check on replacing our mattress. We were very impressed with the knowledge, professionalism, and kindness of our salesperson Jason. He was able to answer all questions with patience and understanding. We were in Mattress Firm for about 2 hrs checking out numerous mattresses and were not pressured into purchasing anything. Thank you Jason for helping us choose what we think is right for us based on our needs.
-
October 2023 by Roger
The manager, Jen, did a phenomenal job at sales in that she made sure I bought the mattress I thought was right for me. I had to make sure she got the commission on this purchase because she earned it. I didn't feel rushed or hurried in making the selection. She gets an award for sales because she knows how to do it properly!
-
October 2023 by John Volker
Jen was outstanding! Understood my price point and did not try to oversell me. She understood the product and relayed that information to me so that I could make confident informed decision.Thank you Jen!!!!
-
October 2023 by Skot Henderson
My wife and I went mattress shopping w/ our 18month old and unbelievably had a really easy and fun experience!!! Ending up getting everything we needed and our daughter was super happy the whole time thanx to Jenn at the local store! Not only was she just kind and helpful to us, but also very knowledgeable on the products and what suited us best!!! Most definitely the place to go with so many around! ?
-
September 2023 by Heather Ann
I had a great in-store purchasing experience with Jen. She was very friendly and helped me find the exact mattress I was looking for, for a very good deal. I was very happy I came in instead of purchasing online.
-
September 2023 by Dale Secules
Jen was super helpful and completely understanding of my need for twin mattresses for our new daybed. She was not pushy, but helped me find a firm and comfortable option that didn’t break the bank as I buy the first of two. She also explained the Mattress Firm policy allowing the sale price if I come back reasonably soon for the second purchase to complete the daybed. I’ll be back.
-
September 2023 by Barbara Gaydick
Jason was very helpful. He did not pressure us at all. He individually gave information about the various mattresses. I felt well informed when I made my decision.
-
September 2023 by Rachel Bartlett
My fiancé and I wanted to take advantage of the Labor Day sale, so we went to Mattress Firm here in town. Jason greeted us as soon as we came in and referred to us by name the whole time we were there. He was great with giving us options after listening to our needs and preferences, and he worked to find us the best deal. At no point did we feel pressured to spend more than we were expecting or get a product we didn’t want. Overall, Jason was awesome and made us feel comfortable throughout the buying experience. We’re looking forward to our new bed being delivered next week!
-
August 2023 by Louise Curwood
Mattress Firm of Chambersburg is a 5 star store if your looking for a comfortable mattress. Our sales person, Nick was excellent in directing me to the type of mattress that fit my comfort needs as well as being very perfessional and personal. He provided us with top notch knowledge of every mattress tried, (which were many) and answered all my questions. I look forward to getting my new mattress delivered and finally getting a good night's sleep. Thank you Nick and Mattress Firm!
-
August 2023 by norma baer
When we walked into the store we were immediately greeted by associate Jason. He was awesome! He showed us all the options we had and helped us pick out the perfect mattress that fitted our needs. No pressure, only suggestions and help. I would definitely recommend Mattress Firm!
-
August 2023 by Jacob Cox
Had an exceptional experience at this location. My wife and I could not say enough about the experience we had. Jen and Nick were professional, knowledgeable, and extremely pleasant. I was very impressed by their ability to compare their product with other companies without slandering their competitors. They didn’t pressure us at all. Rather they sought out our needs/wants and gave us options. All in all, their customer service is what set them apart. It’s ultimately the reason why we purchased from them.
-
August 2023 by Jodi Cooper
10/10 would recommend Nicholas at mattress firm. We stopped at the place across the street and walked out 5 mins later. So glad we did. We really didn’t know what we were looking for other than a general price range. He helped us figure out our needs and narrowed it down for us. He was patient, friendly, and know knowledgeable on all the products. He also got us a really good deal!
-
August 2023 by T B
I was extremely pleased in the service of Jason and Wendy helping me find the right bed frame to replace my old one, which was out of warranty, had broken remote, and the frame company no longer carries parts. They guided me to a very good new frame, a great warranty and something every company needs to do, take your old stuff away. why on earth do we want to keep old metal frames and mattress to store/sell somewhere. Let them recycle all the metal they can. Thank you
-
August 2023 by Arthur Conrad
Staff was very good about providing sensible information. After an overnight time period I thought of some other alternatives and went back with more questions. Response to my questions resulted in my decision to proceed with the purchase I had initially decided on and staff again was very helpful.
