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February 2024 by Kirsten Bell
Peter was super friendly and knowledgable about what I needed done and the questions I had. He went above and beyond to get my car done that day.
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February 2024 by Christopher Bell
Finally a garage I can trust. I took my vehicle in for repair and inspection. Peter and his guys did a fantastic job. They didn't try to fix things that weren't broken or charge me for things I didn't need. Great customer service . I'll be taking my vehicle here for now on. Great job ?
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February 2024 by Stacey Lilly
Andrew was so nice and helpful thank you
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January 2024 by Luis Escobar
The honesty of the staff, from top to bottom, is very much appreciated. I had a complaint, and it was addressed vigorously and in good faith. A trustworthy mechanic is a precious thing to be thankful for in life.
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December 2023 by Andrew Brechbiel
I can't speak highly enough of this location for my first experience. It was a rocky start, but when it came time for my actual appointment, I couldn't have left happier. Peter, the store manager, handled my appointment today and was informative, friendly, and instilled confidence in my decision. Gabe was my technician. He did a quality job and was friendly. I recommend considering this location and requesting both of them when looking for tires.
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December 2023 by Olivia Forsha
Love it, Peter was really helpful!
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November 2023 by Coach Tim
Very friendly and efficient service.
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November 2023 by Nancy Strueber
Great customer service. Outstanding price on reliable tires
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November 2023 by Thomas Bradley Sr.
We blew a tire on route 81 and limped in on our donut tire. Andrew met us at the door and gently recommended all four tires be replaced. I felt very comfortable with him and agreed. All of the staff were considerate and did a great job. Andrew convinced us to get the Firestone card and save money on our $800+ purchase. My only negative was something as a retired retailer I consider important. The facility was old and unclean. They are in need of a serious upgrade. One of the best ways to inspire confidence with an unfamiliar patron is to have a comfortable environment. We were actually uncomfortable about even sitting in the wait area. It’s a shame that they have such good staffing but not a facility that they can be proud of!
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November 2023 by Henry Gonzalez
Be aware of this place they use the state inspection system to fleece the customers and take advantage of the members of the community I would not recommend these people to do any work on your vehicle because multiple times they have tried to scam me with two state inspections the first time they try to scare me they said that my brakes needed to be replaced it took my brakes apart at home and they were perfectly fine there was enough meat on the front disc pads and I prove them wrong they had to reverse their decision and saying that my car did not pass inspection because it had failed brakes and give me my inspection stickerThen on my second vehicle they told me that my wipers were not valid and not cleaning my windows when my wipers were practically brand new less than 30 days old then they said that my rear license plate light needed to be replaced my vehicle is equipped with two lights and the state standard says as long as you have a white light Illuminating and the license plate can be seen from 50 ft away in a dark situation it passes inspection then they told me my inner passenger tie rod needed to be replaced I inspected my car by raising the wheel 1 inch off the ground and see if there was any movement on the wheel and there was no movement on the Wheel when I jog the wheel to the left and right putting my hands at 3:00 and 9:00 and trying to jiggle the wheel to see if there was any movement then I put a pry bar underneath the tire and check to see if there was any movement with the inner and outer tie rod in both inner and outer tie rod were in perfect shape they wanted me to pay them a bill of over $900 to repair their fake report of damages to my car in order for me to pass inspection I told him hell no I'm not a Certified mechanic but I've been doing the majority of my own mechanical work are my vehicles for over 40 years so I knew what was happening and I was aware that Firestone was trying to take advantage of me and they thought I was an ignorant customer and member of the community that they can take advantage of I fought them and prove them wrong to the point where they return me my 100% refund for the money I spent on the inspection then I went to another inspection establishment and my car pass the inspection with no issues found these people are Dirty Rotten Scoundrels do not trust them to work on your vehicle because they tend to use the state inspection system to lie to the customers and inflate an invoice where they take advantage of the customers.
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November 2023 by Davina Fowler
I hate writing bad reviews but I’m so disappointed with this location! First of all, we have parked our car in our brand-new garage for over a year & there’s has never been a spot on our garage floor! So, my husband took our VW here several months ago to get the oil changed & several hours later realized it was leaking oil. He quickly took it back & they did fix it, saying it was leaking from a broken seal. Oil changes in this particular vehicle can be very costly but we had a coupon & the price was pretty reasonable with the discount & they were quick to fix it so we gave them another chance & just a few days ago, my husband took the car in again for another oil change. Unfortunately, the next day our car was leaking oil AGAIN, so he again takes it back in & they said they couldn’t find anything but that they thought it was leaking oil from the turbo or it could’ve been residual. The car continued to leak so we had my uncle who is a retired mechanic of 50+ years, take a quick look at it (he doesn’t like working on German cars ?) but he said it was definitely leaking from the cap. We then took the car to a place that is more familiar with VW (Motive Works) & they changed the oil again & so far it seems like they have fixed it. Firestone had a promo so we paid about half price for the oil change this last time but I feel like they should give us our money back or something! This is ridiculous & just a terrible way to do business! Now of course, if anything changes, I’ll gladly update this review because I understand cars can be tricky & we’re all human— things happen but as of today, I’m very disappointed!Update: Never heard anything back from this location but I’m happy to repot that the car is no longer leaking, no thanks to Firestone but the other place did find the issue & apparently it seems the cap was tightened too much which was causing it to leak. I understand that German cars can be a little tricky but if that’s the case, I’d rather them say we don’t feel comfortable doing this on this vehicle.Another thing that has me turned off by this location is how a particular employee treated another customer. There was an elderly lady, just lost her husband, on a fixed income & the gentleman failed her vehicle for a shock & TINT she had on the car for over 10 years. This poor lady left with an estimate of over $3,000 just to pass the PA annual inspection!
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September 2023 by H D
I have had my car serviced there two times. They went over and beyond to help me both times. The second time they checked out my car for safety before a long trip when a car repair at another shop had some issues. They had a great attitude and showed me the problem so that I could get the repair done right. I am very grateful for their help!
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September 2023 by Chris Wagner
Peter was very accommodating and explained my work order clearly. Already have have next appointment scheduled! Thank you, Firestone TEAM!!
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August 2023 by Dalanah Smith
Great service and great people!! We go here for everything from oil changes and new tires, to yearly inspection. Highly recommend!Services: Tires
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August 2023 by Larry miller
Very friendly Great service sorry my first review was wrong it was a 5 star experience
