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November 2023 by Dale Perry
Service day the Chambersburg location was excellent. Docs were explained thoroughly with a car waiting. No issues.
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November 2023 by Jennifer Steets
Awful service. Had a reservation for a one way rental and spoke to them twice prior to arriving. They either gave the car away prior to my arrival or never had one available for me and did not help at all in trying to find a replacement for my reservation. Reading thru their reviews it seems this is a common occurrence.
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November 2023 by STELLA JOHNSTON
My husband and I were travelling recently and were involved in a mva so we had to rent a vehicle to continue with our vacation. We initially rented an SUV from the Chambersburg Enterprise and drove it but I didn't like the way I felt in it; we returned to the office and they traded me out for a Malibu which I just loved. Our trip down south was comfortable and fun. The people in that office were considerate and very professional. I will definitely rent from Enterprise again.
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November 2023 by Wendy Saylor
Logan and team at the Chambersburg, PA location are consistently incredible! They are extremely professional, courteous and make you feel valued. Although they are busy, they acknowledge customers as soon as they come in. The vehicles are always clean!
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November 2023 by Michael McCormack
Well operated location - excellent employees, vehicles well maintained, timely and efficient. This team is a key reason why Hertz in Chambersburg went out of business. Only suggestion would be a relocation to a larger, more centrally located facility, as the parking areas are nearly always full and getting in/out on 30 can be a challenge.
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November 2023 by alexander leehr
Best place to rent a car in the area. The staff is helpful and accommodating. They get busy sometimes and just barely answer the phones so be patient if that happens. These people hustle for you. I had one instance where I rented a vehicle and there weren't any available, but that hasn't happened again in quite sometime. It was most likely due to someone extending their rental. Still, the best car rental in the area.
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November 2023 by No Thanks
Charge $2 more per day for the vehicles and make xm standard. Better yet, make xm standard without raising prices, you're clearly not hurting for money. ?♂️
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October 2023 by Karen P.
I made reservations on the phone for a rental of a car and I had a email saying it was confirmed and the representative said to pick the car up at 4:00pm so my bf and I show up and get told to our face that they had no car for us .so we are very unhappy how it happened to us
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September 2023 by breanna fox
They are ok, but they used to be better. In the past, they've answered your call right away, picked you up, and your rental had a full tank of gasoline to start with. Now they sometimes don't have time to pick you up, or don't even answer your call as you try to request one. Also, sometimes they give you the car with a third of a tank of gas. It's just not as fast and efficient as they used to be 10 years ago. Also, some people get really low prices while others get really high pricing for the same vehicle, same number of days. They should simply average out that cost to make it more fair. In addition, the cleaning chemicals they recently have been using in the vehicles are fruity and sweet smelling, which smells nice, but it seems to attract bugs to fly into the car. On a good note, the vehicles are still nice and clean and drives smoothly with no mechanical problems. In addition, the website for their enterprise plus members is easy and fast to use, requires no deposit, and easily canceled or modified if needed.
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September 2023 by Alisha Spencer
We will never use Enterprise again!Big thank you to Hertz for saving the day!Enterprise is extremely unreliable and their customer service is atrocious.I booked a reservation over the weekend. My Mom is in the hospital dying of stage 4 cancer. My husband had to go home to take care of our family which is 6 hours away from the hospital. I had a one way reservation set for Tuesday, September 12th with Enterprise. I get a call from Enterprise canceling my reservation on Monday, September 11th. The reason for canceling the reservation is because they needed the car more locally due to storms cancelling flights than me taking my one way trip home to be with my family after spending 2 weeks with my Mom who is dying of cancer.Enterprise is big business and clearly only focused on their bottom line. The associate gave an excuse about the reservation being made on the weekend however, regardless of when I made the reservation my reservation should supersede any additional potential reservations as I WAS COUNTING ON ENTERPRISE AND MAKING PLANS SURROUNDING MY RESERVATION.
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July 2023 by Jennifer Newsome
do not rent from them. i made a reservation and they called today to let me know that they couldnt release a car to me because i dont have a utility bill. i tried to explain to them that i am a victim of domestic violence currently living in a shelter but they didnt care and had no sympathy at all. i called corporate to file a complaint and they sent me to the escalation dept who said that I couldnt file a complaint because it was there policy that u had to have a major credit card which i dont have just a debit card. please do not rent from them. do yourself a favor and rent otherwise because they dont care about people just about the money and policy.
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June 2023 by antony lixon
Good clean cars, amazing staff. So far rented 3 cars from chambersburg. Awesome experience.
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June 2023 by Paul Keller (PEK)
The team at the Chambersburg location is always so accommodating and professional! I have to frequently rent locally for extended distance business trips so having a "no-hassels" experience every time I visit is very important to me.Thanks Team Chambersburg!!!!Paul
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June 2023 by Laurin Hiteman
Very courteous and friendly staff. They made my experience flow very smoothly. Highly recommend this location!!
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May 2023 by Jeremiah Kinney
Good service at the location however lack of service willing to pick me up from a shop with a weeks notice. Had to uber to get my car
