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September 2023 by Beamed L2
poor people dont communicate to you unless you reach out to them past the said date they would reach out to you and then to top it off saying things were broke on the car that were not and were working presently fine. and the fact that my app told me it was driven 14 miles while in there care is totally unacceptable as a customer that was just trying to get minor things fixed per my insurance company. i feel as if they had ripped my insurance company out of money on repairs that were not the problem. no email of the proof of stuff broken and while i explained to them that engine wise it was sound and working perfectly fine. i feel as if they just want as much of your money as possible. highly recommend going else where besides these guys its a corporate not a mom and pop dont waste your time here for these guys.Service: Painting
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September 2023 by Marisol Perez
Friendly quick service but returned car with bumper not secure and still waiting weeks for call back to be screwed tightly. I wasn’t happy that they left oil stain in my car seat and was in my compartment not sure why but left everything thrown on the floor. I never got a call back to screw bumper and it’s months now.
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July 2023 by Thomas-James Thompson
Amatuer and Disrespectful. Terrible work done.I waited over a month after drop off for my 2022 CRV to have a fender and grille fixed. They said it would take 4 days.They ordered the wrong grille while i waited without my vehicle. THEN they reordered the SAME exact wrong grille AGAIN, just another week that i had to wait. When i got my vehicle back it had scaling and fish eyes all through the panels that they fixed. Some pretty hefty overspray, and some patchy paint spots. Their manager denies the work is unsatisfactory. Their finance department was confused from day one, and they didn't even bother putting the pin stripe back on the panels that they worked on. My windshield washer fluid reservoir needed replaced STILL, it had a hole in it that was not addressed, and I had to pay $180 out of pocket to repair. On the way to the dealership, the third day having my vehicle back, the sensors were acting absurd, and SLAMMING my brakes on, while going 70mph on Interstate 81. When I called in to report the problem, Caliber challenged the fact that I was having trouble. I could not have had a worse time, and it has been 8 months since having it worked on. STILL NO RESOLUTION, this place could not be worse at service, or actually doing proper body work. They even had issues communicating with my insurance company. I should have went to the local Vo-Tech and had teenagers fix it. Sad, true story, bruh.Jeff Faust was especially mouthy to me. I am a disabled veteran. He was threatening, and disrespectful. My favorite quote from him was "I deal with lawyers ALL DAY, my whole career, I don't care!" He had no problem raising his voice, over mine, aggressively.Please folks, Take your vehicle ANYWHERE ELSE.Maybe you should Jeff have cared. You screwed me, and I'm the vet who doesn't forget. You are trash.Services: Painting
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June 2023 by Carolyn Clouser
Caliber Collision’s customer service and work were both top notch. They made the process with my insurance company and rental car company seamless. I definitely recommended. 10 out of 10!Service: Painting
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June 2023 by Kim Martin-Long
I got into a fight with a parking garage pole, and these guys fixed me up. It was very professional from start to finish. I love that they kept me updated on the progress. I just got my car back today and I could not be happier.
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June 2023 by Thomas Wood
Caliber Collision did an excellent restoration on my car after my son got into a couple of fender benders at college. The car looks like new. They were friendly & professional & gave regular progress updates.Services: Painting
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June 2023 by Malcolm Hayes
Highly recommend Caliber Collision in Chambersburg Pa.. Excellent Customer Service….. Excellent. Work…..Thanks Again…
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May 2023 by Nick R
Caliber did a great job of communicating progress of my vehicle throughout the process.I had some small concerns after the job was done and the team at Caliber treated me with respect and provided great customer service to ensure my concerns were taken care of.Thank you!!Services: Body & Trim
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April 2023 by L Green
Excellent service and work from Caliber Collision! They kept me informed regularly about the status of my Jeep repairs. Everyone was very nice and accommodating!Services: Body & Trim
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April 2023 by Diana Archuleta
Our car was totaled, but the employees were all professional and friendly and the building was clean and organized with a nice waiting area. The 4 star was because I can not judge the quality of the work, but my insurance company likes them.
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January 2023 by Organic Shots
Kept me updated with the different processes to get my vehicle back on the road safely.Service: Body & Trim
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October 2022 by Kenneth Harrison
The staff at Caliber Collison made my repair process smooth and efficient. They constantly stayed in contact with me and made the repairs in a prompt manner.Services: Painting
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September 2022 by Cameron Yankasky
This is the only place I will ever take my vehicle for collision repairs in the future.The owner, Jeff, is a down to earth, honest, and fair gentleman who will do everything he can to help your situation. I spoke with him personally when going over my vehicle. He was highly knowledgeable, earnest, and up front about the work his shop does and his attention to detail.The gentleman who worked my case, Alan, is equally as great and just as knowledgeable. It is evident that he is passionate about vehicles and his job.Despite Caliber Collision being a corporate chain of business, I could not have been treated any more like a local by all the folks who work at this location. This facility has the benefit of being corporately financed, giving them access to high quality tools, machines, and booths, while simultaneously being ran by local men and women who aim to bring you satisfaction. In addition to this, each vehicle's repair comes with a Lifetime Warranty. Lastly, if your vehicle is totaled, you are not charged storage fees by Caliber.Not once did I feel as though my vehicle was unimportant to Alan or Jeff and was kept up to date on the status of my vehicle. I have begun telling my neighbors & friends that this is the shop to go to for any collision repairs. They will fight to ensure your vehicle is not totaled if it is near the threshold and your insurance company is unwilling to work with you.Thank you Caliber for working with me through my vehicle's situation -- regardless of the outcome it met.
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August 2022 by Nona Pic
Great staff, Jeff Faust explained everything in detail, they did a great job, had it done a day ahead of schedule. Would highly recommend themService: Body & Trim
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August 2022 by Larissa Croutch
Excellent work from calliber. Staff was super friendly and helpful. I would deff recommend anyone to go there if they want the job done perfectly and in a timely manner.Services: Painting
