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September 2023 by Mark Martine
They are so bad teller Donna did not know what she was doing absent branch manager just horrible. Truist should just shut this branch down or close it.
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May 2023 by Jesus Alberto
The WORST costumer service ever, Stay away from this Bank
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June 2022 by Julia Wesley
A Big thanks to the lady who assisted me today with Zelle. I'm sorry I didn't get your name. But I had been having trouble with Zelle banking. She right away showed me what I wasn't doing right ☺️. Now everything is fine. Thank you again for the awesome service. Norland Ave Chambersburg PA.
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January 2022 by Henry Wyatt (Hank)
Staff is kind and prompt
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November 2021 by Stephanie Smith
No true customer service or desire to assist. Their services for you to safe guard your account fail and then you are penalized. The transition from BB&T to Truist as been horrifying. My husband could not access the app for his account for months after he was “upgraded” to the new brand. I lost more than a a hundred dollars in fees for they’re security alert failures, to which they will not refund or reimburse. Six attempts and multiple emails requesting information and a determination letter for a pre-authorization for a home loan have gone unanswered. This all just since Truist took over. There’s no pride in their business that’s for sure.
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September 2021 by Marybeth Maloskey
HelloI have no where else to turn but to social media. When I made an online payment this bank charged me three times the same day. They told me it was a computer glitch. This was a month ago and they never fully reimbursed me. I made countless calls and even visited the norland branch discussing the matter with its manager C Wilson. She agreed that it was a mistake but it has to go back to be researched in the loan department. In the meantime my account shows that I am late and they have added a late fee. I am still waiting for my reimbursement. The regional director B Miller reassured me that this should have been taken care of a long ago Again. I am still waiting. I filed a complaint with the Federal Reserves, PA Attorney General’s Office and the BBB. My advice to you would be to bank somewhere else.
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April 2021 by Sophia
I've personally never had a bad experience with this bank. The hours are slightly odd, but that's with any bank, especially during this time. With this bank's help I've managed to raise my credit score about 100 points higher. Can sometimes be a little slow, but everyone I've interacted with is kind and very helpful. When I first opened my account the bank manger gave me her business card and asked to call with any questions. I've known this bank to give very organized information and I've had my account for about 3 years now. Also BB&T's online banking portal feels very easy and safe to use. Nothing but praise from me. :)
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March 2021 by Chad Rader
Ok called to see what ingredients are in tuna salad .could not hear with all back round noise and hard to even understand. With the accent they have. I said huh he hung up on me . Really that's not how you treat customers. So sad ? can't not hear when your workers are speaking in back round. My move your phone . And speak clear English.Guess you don't need customers that bad.I have to check due to my allergies. Of certain ingredients.
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March 2021 by Sophia Noel
I've personally never had a bad experience with this bank. The hours are slightly odd, but that's with any bank, especially during this time. With this bank's help I've managed to raise my credit score about 100 points higher. Can sometimes be a little slow, but everyone I've interacted with is kind and very helpful. When I first opened my account the bank manger gave me her business card and asked to call with any questions. I've known this bank to give very organized information and I've had my account for about 3 years now. Also BB&T's online banking portal feels very easy and safe to use. Nothing but praise from me. :)
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February 2021 by switch light
I could list like 40 things wrong with this branch, and bb&t in general, esp since they merged with sun trust. They frequently "forget" to flag fraudulent charges unlike other banks, they arent a safe place to keep your money in general. I cannot think of a worse bank. Use chime or paypal or sumn. Youd honestly be safer paying a child to hold into your cash.
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March 2020 by Dennis Atkinson
Went in to get change for a 20 after coming in from the ATM in Chambersburg. Got a cold and nasty reply. Then got treated like I was lying about being a client. I dug out my BB and T card and Put it down. And even then she said in the same tone to "have a nice day." Very rude! I've been with them for 20+ years.
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November 2019 by Aidan
Leanne at BB&T is my personal banker she has helped me out many times with different financial decisions. She truly takes a genuine interest in your situation. Very easy to contact via phone which in my book is huge. Thank you!
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May 2019 by Matt yowell
They charged me 8 dollars to cash their own check. That's absurd.
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April 2019 by Stephen Fedoriw
Very professional service and they offer a lot of account services for free that a lot of banks around here dont.
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June 2017 by SOSO SMOOTH
(BEDBUG ALERT) 6/26/17 I JUST LEFT BB&T BRANCH ON NORLAND AVE BECAUSE A HUGE DINO BEDBUG CRAWLED ON ME ... I ASK BANKER WHAT IS THAT HER FIRST RESPONSE WAS I BROUGHT IT WITH ME SHE WAS CALM ABOUT IT ... SO I ASKED FOR BRANCH MANAGER ... SHE WASNT SURPRISE EITHER ... WHATS CRAZY IS WHEN I LOOKED UP REVIEWS ONLINE THE ONLY REVIEW IS FROM THE PEST MAN ... SMH ... PISSED
