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January 2024 by Derrick Sweeney
Abel has treated me like family (10 years). I did go through a drawn out total loss claim and it was very frustrating. It was easy to reach them and use the site but there policies are trash. Ultimately I had my car appraised and once my appraiser and SF appraiser concluded on a price I accepted. I would recommend this agent, but if you deal with a total loss claim. Always get an appraisal done. It costs less than $300. And could earn you thousands. In my case over $5,000 due to invoices for modifications completed to the car that the claims departments could not accept due to the age of the modifications. Hope this helps. P.S. Abel, thank you for always wishing me happy birthday. It means a lot.
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December 2023 by Pam Straley
Friendly customer service. Able got back to me as soon as he could after I had left a message.I like State Farm so having friendly service is a plus.
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November 2023 by Greg Urban
I recently had to have my car repaired, with some body work.Abel made my experience, of dealing with a stressful situation, a comfortable one.He checked on my car's status. And kept me informed of my progress without having to ask.When my vehicle was completed, he immediately checked on how satisfied I was with the work done.I've never had a nicer, more concerned agent, as well as his staff, in all my years of dealing with Insurance companies.Thanks so much!
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October 2023 by Henry Catedrales
I completed their website form to request a quote for home insurance. Put a lot of information in the form about me and the house (they even ask for SS number, although that was optional).Well they did not even care to reply by email or phone, it is like all the information entered was good for nothing.Very bad.
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January 2023 by deidra jones
AMAZING! Abel is truly the best at what he does and he leaves no questions to be asked. I stopped in for an inquiry about life insurance and he provided me all of the answers I needed! Customer service is great and this office & team makes you feel like you are at home! Definitely recommend for any insurance need.
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November 2022 by Greg Lopez
Abel and Marcos all go above and beyond. They never try to up-sell. I have even had them tell me that I did not need coverage that I thought I needed. Even if I found a cheaper rate somewhere else, I would stay just because the customer service is so great.
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November 2022 by mike harris
First time getting insurance, I spoke with Marcus, great experience and definitely works with you better than the mercersburg office does. I definitely plan on staying with State Farm!
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November 2022 by Mugurel Laicas
Better rates than Allstate, consistently, excellent service and response time, made me switch after 10 years with one carrier and now my parents moved all their business to them as well in Maryland.
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November 2022 by Jennifer Alvarado
Hands down best insurance agency to go with! Moved to the area around 4 years ago and Abel and his team have been beyond helpful with all our questions and concerns. Very professional business. The entire staff is extremely friendly and very knowledgeable, working with this team these past couple of years has been a beautiful experience, I have no complaints at all. I recommend them to anyone needing any insurance help!! Best insurance agency in all PA!
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November 2022 by Della Selner
I can't say enough good things about Abel, Colt and the rest of the staff. Always helpful and willing to explain my options. If you want a caring compassionate insurance agent call Abel.
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November 2022 by Lisa Poole
I totaled my car on Friday at 9:00 pm (not recommended). By 11 Saturday, I had a rental car and the claim paid in full by Wednesday morning so I could replace my vehicle the next day.I am grateful for the personal service both Abel, his staff and the full State Farm team delivered.I know a lot of people like to insurance hop to keep the lowest premium possible but I will stay where I am.Check him out!
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November 2022 by ess vee
Great service. Great people. I have been a customer 5+ years. They've been so helpful and professional. If you need a insurance, who really cares, go to them! Shout out to Abel and the team!
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November 2022 by Jen Santiago
Switched a few months ago and saved sooo much money! Cole Clugston has been very helpful. Abel Castro and his whole team are very nice and help out with every question. 100% recommend to everyone.
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November 2022 by Logan Grossberg
Worked with Tiffani Umbrell at Abel Castro's State Farm Insurance office in Chambersburg for motorcycle insurance. She was absolutely phenomenal to work with and very polite. She took all the time in the world to answer my questions and give different quotations. She was also on the ball when it came to sending the necessary documents for review and signing. Highly recommend working with her!
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November 2022 by Tess Condor
I'm in the beginning phases of a claim, and so far, I'm really pleased with the service from Abel and his team. I'm confident that will continue. Super-nice competent people who care -- just what you want in insurance people.
