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January 2024 by Tony Larcombe
BAIT and SWITCH - BE CAREFUL. I dealt with Dan (salesman) and Tim(sales manager) on a used vehicle at the dealership, we agreed on work that needed to be done before I would take the car and a price and I was approved financing. That was January 5th 2024. January 15th I got a call and I was told by Dan that the vehicle would be sold to another customer unless I "got down there that day" and without the previously agreed upon work being carried out. I was unwilling to do that and informed them to sell the car to the other buyer. I had originally given a refundable $4000 deposit to secure the car. It took MANY calls and texts to the sales guy, sales manager and general manager before I eventually got the $4000 refunded. They kept my $4000 deposit for 18 days !Do not buy a vehicle from here !
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January 2024 by William Gehringer
I cannot even give them “1” star. I bought a 2018 Stelvio in June 2022. Since then, I’ve had electrical problems, radio, wipers, mirrors, etc.When taken in for service, I was told it needed a new battery @$600+ installed. Of course, I’m not paying 3x, so I left. On the way home I stopped to get battery. I asked them to test first and it was @ 12.6…..battery is fine! I also have been trying to get a replacement windshield (on order @ time of purchase) installed. At first, it was blamed on Covid and the logistics of it all….but now, just POOR CUSTOMER SERVICE, actually THEWORST dealership we have ever dealt with!! STILL waiting for some type of update on windshield!!! FYI….car is POS…DO NOT BUY!Robin Gehringer
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January 2024 by Jack Whalen
Jamie Difebo, the General Manager, is great to work with. He cares deeply about the experience of his clients, regardless of whether that be in the sales department, or service. They also have a great culture with their team, a core value to the identity of the Alfa Romeo brand. You will be in good hands here!
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January 2024 by Paul Carbo
Keith was a fantastic salesperson. He gave me a great deal and was a pleasure to work with. He didn't let me test drive the Ferrari, though. But I won't hold that against him.
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January 2024 by Mishka R.
My adviser Keith was very professional, efficient, knoleagable, and helped us a lot to make an educated decision. I feeled valued and not rushed.The dealership location was just great, welcoming, and very conveniently located.
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January 2024 by Dru McInerney
Great buying experience with Alfa of Wilmington pike. Kieth was excellent. I drove from Virginia to get my car and I was in and out of dealership with my new car within 2 hours!
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December 2023 by Tatiana Khaliulina
Went in to see a new car and ended up purchasing it on the spot. Keith H. was great, friendly and professional. Happy with the purchase and would recommend if anyone is interested. We got a great deal - definitely communication is a key.
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November 2023 by Chris Zubrzycki
I had a great experience at this dealership. Keith Harper was a true professional and bent over backwards to get a deal done with me. He answered any questions I had and was more than willing to work something out. I'm happy to say it ended with me getting a new car and have been very pleased regarding the communication.
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November 2023 by Rob Smith
Great buying experience with Keith. He made everything about the purchase easy. Everyone else at the dealership was super helpful and friendly. I would definitely recommend this place if you are looking for an Alfa or a Maserati
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August 2023 by jonathan williams
My experience at Alfa, buying a vehicle I have wanted for so long, was nothing short of exceptional!I was only in the dealership with my girlfriend to help her enquirer about her current lease. But I saw a vehicle I had coveted for years, and Nico made a purchase so seamless and tailored to what I need, it made no sense not to leave with it. He provided lots of expertise in finding the right purchase option, was very transparent and trustworthy, and made the entire process seamless and pleasant.Scott in finance put together a great warranty package that covers all of my needs, and made the signing process comfortable and easy.Lots of thanks to Scott, Tim and Jamie in management, and of course Nico.If you’re considered Alfa Romeo, go see Nico. Best purchase experience by far, and it won’t be our last. I look forward to coming back soon!
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May 2023 by Eamon
Just purchased our first car. Maggie helped us a lot. Really nice person and also professional. Definitely will come back.
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May 2023 by Adam Stern
I brought my 2020 Alfa Romeo Giulia in recently. Had a few issues and they Josh the service manager took care of me. They got me in quickly, resolved everything and the car was cleaned up and detailed when I picked it up.
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April 2023 by Valerie Knight
I love this dealership and everyone there.This is my third Alfa Romeo from Wilmington Pike.Eric Nowicki worked out a great deal for my new 2023 Giulia, and was terrific to work with, and GM Jamie DeFebo oversees the whole process and makes it so comfortable to walk in and leave with a great car.Thank you to all at Alfa Romeo Wilmington Pike!
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April 2023 by Paul Umbriac
Recently stopped in to test drive a pre-owned stelvio that was shown on their website. When I arrived, they were unable to locate that particular vehicle and brought up another pre-owned Stelvio to test drive. Half way through the test drive, the vehicle started leaking coolant and losing power. Barely made it back to the dealership where I explained the situation to the saleswoman. She apologized and noted they would try to locate the original vehicle and get back to me. Never heard back from her or the Manager to address the situation. Ended up going somewhere else.
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March 2023 by Richard Noce
We just purchased over the weekend a beautiful Alfa Romeo Stelvio. Coming from 3 hours away, we couldn't have expected any better of a buying experience. The condition of the vehicle was perfect. Eric, Scott, and Jamie greeted us with a warm welcome. Eric, our sales associate is extremely knowledgeable with his Italian cars and the buying process start to finish. Scott, the finance guru was honest, straightforward and helpful. The numbers all worked out exactly how we had hoped for. Great Price, Amazing vehicle, 2 keys, full tank of gas, friendly atmosphere and warm hospitality(we were offered lunch), awesome Italian cars all around us to admire, what more needs to be said! We highly recommend this dealership, Eric, Scott and staff will treat you with respect.
