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February 2024 by Bajro M.
Leanne at the customer service desk was very rude and unpleasant a deal with, I was sold a broken tub surround. I want to text change it Leanne made everything very difficult and I generally very unpleasant person to be around. Leanne should be in the back of the store, stocking stuff and not dealing with customers. I will never shop at Lowe's again because of her horrible experience. made it very difficult for me. When I asked for her name, she yelled at me trying to intimidate me.
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July 2023 by Jeff M.
Do not use Lowe's to install your vinyl fence. Gate installed backwards. Gate won't open all the way and won't close. Tons of rubble and debris left behind.
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May 2023 by Brannon Dixon
Had a fence installed on 05/10 that was missing 3 planks- the contractor stated I had his word he would come back to compete. Never heard back. The debris from the job was also left in my yard. The contractor will not answer or return my calls. I’ve spent hours on hold with Lowes support, a week ago I was told I would be contacted and a work order would be put in to complete the job and remove the debris and materials. Still here 05/22 and job is incomplete.
I have filed a complaint with BBB, and spoken with a lowes support field manager. Additionally, after researching online the contractor lowes gave me has been doing this for years yet Lowes continues to hire them.
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May 2023 by Brannon D.
Had a fence installed on 05/10 that was missing 3 planks- the contractor stated I had his word he would come back to compete. Never heard back. The debris from the job was also left in my yard. The contractor will not answer or return my calls. I've spent hours on hold with Lowes support, a week ago I was told I would be contacted and a work order would be put in to complete the job and remove the debris and materials. Still here 05/22 and job is incomplete. I have filed a complaint with BBB, and spoken with a lowes support field manager. Additionally, after researching online the contractor lowes gave me has been doing this for years yet Lowes continues to hire them.
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May 2023 by Alex B.
Over the years, I have watched this particular Lowe's go to heck in the hand basket to the point I don't go there anymore. with Home Depot just down the pike and Rolliers in Lebo being by far the best in customer services and low prices, why go to a place that disrespects, endangers and robs you habitually?
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April 2023 by Jenn T.
I am so disappointed in my Lowe's. I used to love coming here and spent a lot of money in the garden center. Now the plant prices are outrageous, (even the sale plants). I can never find anyone to help me, and there are never any carts in the garden center... ever! I just left the store with a purchase of potting soil. All of the carts were locked on the outside so I carried the large bag all the way to the inside, past three employees on my way with no offers of help, to the self checkout. Not a soul was around. I hate to write a bad review, but I think from now on, even though this Lowes is 2 minutes from my house, I am going to Home Depot or somewhere else. Sadly this used to be the best big store garden center that I raved about on social media. No more.
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September 2022 by Daria L.
I spent $2300 on a washer and dryer from Lowe's and waited 8 days for delivery. I was given a 4 hour time slot for delivery. I patiently waited 5 1/2 hours before calling the delivery company number I was given. I waited 25 minutes to speak to a person who told me I was one stop away from my delivery. One hour later I got a call from the delivery driver saying he would be here in 10 minutes. Since the delivery company told me the delivery people were not from this area and thinking they may have gotten lost, I waited another 1 1/2 hours and called the delivery driver back. There was no answer. I called the delivery copany and was told they tried to deliver the washer and dryer but no one was there. They had delivered the appliances to an address where I lived 10 years ago! I watched the salesman put my correct address into the computer when I bought these. If the delivery man could call and tell me he was arriving in 10 minutes, couldn't he have called to get the correct address?!?! I canceled the order and went to Jacob from Don's Appliances. I got a better price and MUCH better delivery people. I got my washer and dryer the next day.
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September 2022 by Ryan P.
I Purchased 7 items for a job all on one receipt. I went to return and Teri at returns Scanned each item and one of the items she said is not ours very cocky. I said that I bought everything on the same receipt. She again said this is not ours I don't know what to tell you. I took the Item in a bag to the back of the store found the exact same item with the exact same UPC code took it back to her And said can you please scan again. She did so and now the item she saying is from Lowe's no apologies nothing at all just a waste of my time. When I walked up to the register to begin with I said hi how are you she said it could be a better day even if you're having a bad day at work she pretty much should've said great.
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April 2022 by Barb M.
We purchased a side by side Frigidaire refrigerator and a service plan for it. After only one year and about 3 months the freezer has broken. Called for service and got appointment for 2 days later. On that day of the appointment we were contacted that our appointment was confirmed for the next week, spoke with service contractor and was told that Lowes just does that and our Thursday appointment would be for the following Monday. Making it one week after refrigerator has broken down, all food spoiled and we are still waiting. Also tried to call Lowes service number and after holding for over 15 minutes customer service person did not help at all or even say anything just transferred me to another department to be on hold again. So my advice is do not purchase their service plans just go with the manufacturers service plan if available. Poor service Lowes, I would suggest going to Home Depot! Frigidaire side by side compressor failed after one year and almost three months. Freezer completely failed, if you turn it on make loud squealing noise and freezer walls become very hot. Going into second week without refrigerator. Service company for Lowes states waiting for Lowes to approve parts for repair. Called Lowes service number on hold for 56 minutes to be told they were waiting to hear from service company. Buyer beware, seems like we are getting the run around. Asked for replacement, got no where with that either. Really frustrating!
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April 2022 by Peter N.
It's almost exactly like Home Depot, except not! It's been a very long time since I've been into a Lowe's - I really don't remember when. It's even possible I've never been in one. Who knows! Given the oppressive nature of Home Depot and its depressed and unhelpful employees and inability to find most anything there, my expectations weren't high. However, and having made the foolish mistake of going on busy Sunday afternoon, I found parking easily, also found the items I was looking for easily enough - I did ask for help, and the dude was really pleasant - he wasn't 100% sure, but did come back to check on me in line, which was a real surprise. Used self checkout, and got out of the store without and grief, despite the throngs inside. My only complaint would that the displays are a bit too "busy", which is overwhelming, but otherwise, well done.
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March 2022 by Ryan Payne
I've been waiting for my "Ready for pickup order " for forty minutes. They literally checked me out as picked up in the app to cover their own butts. Have a star back because they came out with a gift card but still will go to Robinson in the future
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January 2021 by Claudia E.
We had a difficult experience here. We are swapping out some toilets and have been struggling with the coordination between Lowe's themselves and the plumbers contracted via Lowe's installation program. The employees at Lowe's have been doing their best, and the plumbers have been helpful and also doing their best, but Lowe's system that it employs to communicate between us and the contracted plumbers is a nightmare. It has all sorts of issues from inventory availability accuracy, to scheduling and deployment. Getting two toilets installed has been a far greater ordeal than it needs to be. Be aware of this if you're seeking installation services at Lowe's.
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January 2021 by Rachel C.
Well, here's my sad update. I was very dissapointed with my recent trip here, as I've had okay experiences in the past. I'm already nervous to go in anywhere with COVID, but have been pleasantly surprised with most people complying with mask wearing. Not here. Half the employees had the mask below their nose and the same goes for customers. I was heading to the kitchen area to look for a new kitchen sink and had a lot of questions. The two guys at the counter were absolutely no help. They discussed for 5 minutes who I should talk to (why wasn't it them?) and then said two random people "might" be in aisle 41 or 42. I couldn't find anyone, so I asked someone else in that department, who pointed me to someone else who I mistook for a customer because he was on the phone (wearing his mask under his nose as well. The only way I knew he was an employee was because he was wearing a Lowe's vest (a different camoe one that's hard to distinguish that he works there). So I went to the desk again and found the original person, Lisa, who the other guys mentioned. She also started walking closer towards me and had her mask below her nose. I backed away and said could she stand farther back. She did, but pushed her mask up and it fell back down. She said she really couldn't give me much info, other than to pay to schedule someone to come to my house to measure my sink. But why would I do that when she wasn't answering my other questions and wasn't really convincing me to do anything. I was pissed. So I gave up and left. Not getting my business for a new kitchen sink, that's for sure.
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September 2020 by Tracy H.
I needed a single strand of wire with a certain width. The employee I asked help from took me to the wire location in the store. He was very patient and helpful in finding the wire I needed. The service was friendly, professional and extra helpful. My shopping experience at Lowes was fantastic!
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July 2020 by Howard M.
I have tried for 3days to contact the kitchen dept at Lowe's. Called 23 times. No answer in the department. A customer service person says it is frustrating and it is.! Total disorganized and manager says nobody wants to answer phones! Wow! And people are surly! Go where people want your business. !
