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September 2019 by Nicole Hess
Worst experience ever. I reserved my truck a month in advance. Budget called the day before I was scheduled to pick up the truck and told me they didn’t have a truck available. Instead of calling the numerous other budget rental locations around Pittsburgh to find me a new truck, they gave me a customer service number to call. I called the customer service number multiple times and spoke with numerous reps, who assured me my case was escalated to management and I would receive a call within the hour. I never received a call or any type of communication from anyone at Budget. I had to scramble to find a different company to rent a truck from hours before I was supposed to move. I would never consider doing business with any entity of Budget again.
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March 2017 by Bre Lum
UPDATE: I wrote this review, I am please to add that the company contacted me and asked how they could help improve the situation. I love seeing that kind of response and dedication to good customer service. With people paying that much attention to good details, I would highly recommend that you go with Budget for a truck rental! Rented a truck from here a few times. They did not have the smaller size, so my order go upgraded at no cost to me. While in my case this was helpful, it might not always be so great. The guy who rented to us was friendly, but the service was not super prompt. There was a problem with one of the trucks we rented, but after calling in they helped us come to a conclusion on how to fix the situation.
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November 2014 by Tim Strand
Sucked! Had reservation for a truck but when I got there to pick it up, surprise no truck.. then then sent me to another location which charged me twice what I had a reservation for. Will not rent truck here again or Budget Trucks..