Shipping Centers in Carlisle, PA

“Walked in yesterday morning and Joan greeted me and took care of my shipping needs ! Thanks a lot for the awesome customer service. I’ll definitely stop by again and give this location my business ☺️”

“What an asset to your company, Patricia in the copy center. I needed something really important today and no idea how to do it. Patricia was the epitamy of what good customer service is. I know her helping me took longer that we expected, but not to fear the manager jumped in to help as well. I will return to staples bcz of Patricia. Thank u”

“I’ve mailed about 350 packages from this post office over the past 2 years. Aside from the understaffing and somewhat long lines at peak hours (first thing, lunch, 3p-end of day), I have had little issue and am usually (9 times out of 10) back to my car within the free 15-minute parking meter time limit. There are 2-3 employees who have been working the front during this time. There are currently 1-2 newer employees who are efficient and have good attitudes toward work, so hopefully they will stick around and work through the customers who don’t realize these employees have no control over delayed/lost packages, mail carriers who quit, or customers who don’t complete proper forms. During the past 3 years, I have noticed our regular mail carrier has rotated/changed 3 or 4 times. The carriers have always been courteous of our property and placed our packages on our porch as we’ve requested. On my end, I make sure my yard is clear from the mailbox to porch (I even clear a path in the snow during winter) and will occasionally (at least once per week) meet them in the yard or at the mailbox when they are delivering. As far as lost packages/undelivered mail goes, I have not experienced undelivered regular mail yet. We have had 100s of packages delivered and they are handled with care by our regular worker. There have been 10-20 instances over the past 3-4 years of issues with tracking packages or packages seeming like they are lost in the system. Each time, I use the USPS website help request form for missing mail/packages, and have received email contact by the end of the next business day. There is an “additional comment” section and I always specify where the package was last and where it needs to go. There have been 2 instances when I requested phone communication, and within 2 days I have received a phone call. I’m my work experiences as a case manager, counselor, marketer, and court liaison, I have learned that yelling and acting out of anger rarely helps resolve a situation. I have never felt like the post office in Carlisle has been discourteous or disrespectful towards me as a customer or resident of Carlisle. Especially around holiday times, I try to remember that many of their packages are basically delivered by the pallet (especially from Amazon). I try to remember there are hundreds of millions of pieces of mail being handled daily, most likely hourly, all across the country. Yes, I am egotistical and want my needs to be met, but in the grand scheme of this country’s logistical infrastructure, I ultimately am one singular data point that is pretty much insignificant, and I will fall into the margin of error every once in awhile.”