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January 2024 by Penny Brashears
Sarah leib with credit analysis is great.she has helped me in so many ways.its nice to have someone like her to help never ignores my messages and gets back to me right away with any concerns I have.shes 100% my recommendation
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December 2023 by Brenda Uhler
We have had Hellers for around 9 years now.great people to deal with
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November 2023 by Adam Clugh
$175 TERMINATION FEE. Really?After 5 years as a Heller's customer, they charge a $175 fee to cancel service with them.Hands down the WORST company in the Carlisle area. We only had a propane oven - everything else in the house is electric so we told them from day 1 that we will call when we need propane. They started showing up to deliver at random months of the year, charging the $9.95 delivery fee to drop off 3-4 gallons of their overpriced propane. We'd call, they'd "switch us back" to the yearly/will-call plan, and that would be good for about 6 months until they started the 2-3 month delivery interval again. They also eventually started adding a ridiculous $5.50 fuel surcharge fee - to the deliveries that we never called for. $9.95 delivery, $5.50 fuel surcharge, and $5.99/gal propane. What a bargain!After we had enough of them, their fees, and their endless lies, we ordered an induction oven and cancelled Heller's altogether, only to find out they charge a $175 termination fee. A fee that you won't even know exists. A fee that you'll have to pay, even after being a customer for years like we were. It's not an early termination fee, it's a "we hate our customers and are incredibly greedy so we'll stick it to them one last time" fee.This company is as crooked as they come. You will pay more in fees than you will in propane. By the way, the $175 cancellation fee is not mentioned on the 'fees' section of their website - instead, it is mentioned on the 'legal' page under the 'Customer Care' section. Second paragraph in the second column, in the tiny type 4 font.If you're looking for a propane delivery company, look elsewhere unless you enjoy regularly being ripped off!If you have Heller's currently, well, good luck, you will need it.If you're a Heller's employee, jump ship!
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November 2023 by Adam C.
$175 TERMINATION FEE. Really?After 5 years as a Heller's customer, they charge a $175 fee to cancel service with them.Hands down the WORST company in the Carlisle area. We only had a propane oven - everything else in the house is electric so we told them from day 1 that we will call when we need propane. They started showing up to deliver at random months of the year, charging the $9.95 delivery fee to drop off 3-4 gallons of their overpriced propane. We'd call, they'd "switch us back" to the yearly/will-call plan, and that would be good for about 6 months until they started the 2-3 month delivery interval again. They also eventually started adding a ridiculous $5.50 fuel surcharge fee - to the deliveries that we never called for. $9.95 delivery, $5.50 fuel surcharge, and $5.99/gal propane. What a bargain!After we had enough of them, their fees, and their endless lies, we ordered an induction oven and cancelled Heller's altogether, only to find out they charge a $175 termination fee. A fee that you won't even know exists. A fee that you'll have to pay, even after being a customer for years like we were. It's not an early termination fee, it's a "we hate our customers and are incredibly greedy so we'll stick it to them one last time" fee.This company is as crooked as they come. You will pay more in fees than you will in propane. By the way, the $175 cancellation fee is not mentioned on the 'fees' section of their website - instead, it is mentioned on the 'legal' page under the 'Customer Care' section. Second paragraph in the second column, in the tiny type 4 font.If you're looking for a propane delivery company, look elsewhere unless you enjoy regularly being ripped off!If you have Heller's currently, well, good luck, you will need it.If you're a Heller's employee, jump ship!
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November 2023 by Anonymous U.
I purchased a home with a Heller's Gas tank on it. I got the tank and the gas inside as legal property in the sale. The company disabled the tank after no communication and tried to force me to pay for what was inside. It took providing legal paperwork for them to even continue communicating with me. Our house is all electric, so we have no use for propane. I tried to get a refund, and eventually after them dragging their feet, they said they'd pick up the tank and refund us for the gas inside. I wanted to be done with them at this point, so I agreed. After no further communication for a month, I eventually called them to ask where the refund was. They then informed me that they were charging me for picking up the tank and the gas inside wasn't worth enough to give me any refund and that I'd actually owe them money. I asked if they could just give me the gas back if they would refuse to give me my money back, and they said that they wouldn't unless I payed them hundreds of dollars for a full tank. I refused and was told to just hang up the phone in that case. These people are crooks who will bait and switch you. I wish I never contacted them or had anything to do with them. Please, whatever you do, never give these people any money or talk with them at all. I wish I hadn't.
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September 2023 by An3!
i called them to request gas for my new house but i didn't have my card with me so i told them i will give it later when i have it, later i decided we don't need it anymore but then i got an gmail that it was delivered to my house today when i didn't even contact them back or say anything about it? and now i have to pay this??
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August 2023 by Gloria Gilligan
I have been a will call customer since 2021. Suddenly received a delivery of propone out of the blue in August 2023. When I called the company, they informed me they stopped offering will call and moved people to a yearly plan or a monitored plan in 2022! This was never communicated to me and there was no heads up they were planning a delivery. Poor communication for a company with an existing customer.
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July 2023 by Natalie Natalie
They auto deliver, then add a delivery fee. I keep asking them to stop delivering and they wont. I told them that I'm going through divorce, moneyis tight and stop autodelivery. Now they deliver and add delivery fee plus another surcharge. I asked them to stop delivering, they continue. I called them very upset. They credited me the add-ons and just to auto deliver and fill my tank around Memorial day when heat isn't needed and totally wasn't in my budget. So I sent half. Now they added a late fee. This company doesn't care about their customers, just their pockets. I've just emailed them to come get their tank and give me a refund.
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June 2023 by Allison M.
They never told us they were filling our tank. They just came and did it. What kind of business does that? We told Heller that we do not use gas enough ti have the tank filed. They over filled the tank and admit to doing that. They put our lives in danger and our neighbors by overfilling our tank. It leaked everywhere and we had to call the fire department. It took Heller 7 hours to come and get the tank. They admit the tank was defectiveThey had to leave a tank on our property and we didn't want it after the incident.They were supposed to come and get the tank and never did. Now they want to charge $150 to come get the tank and refuse to waive the fee. All they did was beg me to stay with a company I don't trust whatsoever. They offered me a really sloppy sorry and a $25 credit for our troubles.
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May 2023 by Eric Harker
I worked for Swenson Fuels for years. Koppy's purchased the company in 2021. I left the company after having multiple issues with this company and their Customer tactics to get more money out of them.I called Heller's and they have treated their customers with respect, and Honesty.I purchased 1,000 gallons from them, and will get another delivery soon.1 year customer so far with themGreat job, keep up the good work
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April 2023 by M C
Lance and Seth came out the same day I called to help fix a gas leak in my house. They were thorough, helpful, answered all my questions, and gave me advice on how to prevent any issues in the future. Thank you for your help!!!
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February 2023 by Angel Huggins
I have dealt with Heller’s gas for more than 10 years. They are always willing to work with you. When my tanks get low, and you aren’t on automatic delivery, they will send emails for a reminder. We had a family emergency and I wasn’t thinking about how low our tanks were getting so Lisa L. thanks for the reminder. Thanks Heller’s gab for amazing service!
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January 2023 by matthew Barnes
I've been speaking with Lisa L., in regards to my bill I've been struggling for sometime and she has worked with me to get me on track and keep me there Hellers gas is proficient and timely as soon as my tanks are low they are right on top of it to refill them so my place stays warm through out this winter Thanks again Lisa L. And the crew at Hellers gas
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January 2023 by BreAnna
Lisa l was to kindest person ever. She really helped me out. I appreciate how thoughtful she was going out of her way to help me. It is people like her that make the world a better place. Thank you Lisa l!
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December 2022 by Devon Park
Very helpful! Very kind staff! Competitive prices and great deals new customers! Would refer to anyone!
