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February 2024 by Kujo Bro's Kreations
They were courteous and quick. They were able to explain their diagnosis easily and helpful with their solutions.
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February 2024 by ItzAyres
Came in a few weeks ago to get new rims on my vehicle after i was suggested firestone by my mechanic. Overall the staff were incredibly rude and it seemed like there whole attitude towards working there was in the gutter. Turns out as soon as i drive off there’s shaking in my car and rattling. TURNS OUT they didn’t mount and balance the wheel properly and lugnuts were loose. ontop of all of that there was white grease all over my tires and my brand new rims. Wouldn’t recommend this firestone at all!
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January 2024 by Suraj Silwal
This is a terrible place to go for repair. The customer service is very poor. They broke my headlight access cover door and when i later found out,they told that the piece was never there.
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January 2024 by Carl Benton Jr
Great place only need to get some air in my tire but they was friendly though
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December 2023 by Barbara Smith
My tire would not keep pressure over the Christmas holiday. Called first thing Tuesday morning. Got me in at noon fixed the tire and I can go to work.
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December 2023 by James Lane
Made my appointment through tire rack to get four new tires put on. Firestone originally tried to charge me more than double what I was quoted to install the tires on tire rack but then once they realized I got them through tire rack they lowered the price.Took about an hour to get him installed not too bad however they didn't clean off the tire grease they used to put the tires on which looks really bad and it's kind of disappointing because I'm disabled and unable to really reach the tires to clean it off myself. Which meant that I had to get a car wash just to complete what they should have been able to do there pretty easily.
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December 2023 by Evan Herndon
Life protip: get the lifetime alignment
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November 2023 by jacqueline cook
I just spent over $1000.00 on tires and I have a tire not holding air and called to see if they can get it in tomorrow and they kept trying to make the appointment for a few days later this is my means of transportation never again.
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November 2023 by Lisa Hubbard
We had a tire blow out on the interstate and managed to get the spare on and into the store. The staff were very helpful and managed to get 4 tires replaced (we have an all wheel drive so it was needed) and back on the road in under an hour. The store was really clean and everyone was very nice. I was really pleased with the whole experience which could have been much more stressful if we didn’t have good staff here assisting.
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November 2023 by Audrey Wicks
They always honor my coupons and try to give the best sale. Do their best to fit into their schedule for inspections, oil change and tires. Customer friendly
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October 2023 by Chantale Rivard
AMAZING SERVICE! We had a flat tire, from out of town and we arrived at 3pm and they close at 4pm. The two gentlemen there were so helpful and nice. Just amazing. Thank you again guys.
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October 2023 by Alexa H.
I recently bought a car and decided to bring it to Firestone for a state inspection. A few hours later I got a callback letting me know that the left axel was broken so total was going to be $211, they also mentioned the back brakes were getting worn so they gave me a $250 estimate for that and said they will let it slide for now. I paid the amount I needed for the state inspection. About a month later I noticed my car started lurching at 25 mph when slowing down. I was concerned this was a transmission issue. I took it back to Firestone to see what was going on. A few hours later they called me back letting me know that now my front brakes and rotors REALLY NEEDED to be taken care of - didn't even mention the lurching. I asked them about it and they said the transmission was working just fine, there was no lurch. Instead they gave me a $550 estimate to get the front brakes done. Keep in mind, I wasn't experiencing ANY SYMPTOMS that the brakes needed to be done. My car was still lurching for weeks. A few weeks later I took my car back to get the back brakes done, I wasn't going to do the front for right now cause I really needed to save money and when I voiced this to firestone they tried telling me how I needed to get it done soon and that I could even open a credit card with them. I said no. When I dropped my car off I asked them to look into the lurching one more time. A few hours later my car was done and when I picked it up, still didn't say anything about the lurching. Yet, they brought up the front brakes again. I was fed up at this point, I decided to do some shopping to see if I could get my front brakes and rotors done somewhere else for cheaper. I ended up bringing it to Jiffy Lube in Mechanicsburg, I dropped my car off and not even 5 minutes later I got a callback regarding the brakes. They asked me if I were experiencing any symptoms that indicated my brakes needed to be done and I said no, Firestone just made me aware that they were really bad and that they needed to be done. Jiffy Lube said they look brand new and that no work needed to be done. I was relieved yet so frustrated by Firestone. Jiffy Lube even looked into the lurching for me for FREE. They found what I was talking about and recommended that I go to Emory Transmission. Emory Transmission was wonderful by the way, fixed the lurching for just $70. They were amazing. Moral of the story, DON'T COME HERE. They take advantage of people with lack of car experience.
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September 2023 by Andrea M
They were awesome. I didn’t have an appointment but my tire was leaking. They took the time to help me out bc I told them I had to drive out the next day.Thank you!Service: Tires
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September 2023 by William Gammon
Ordered tires off tire rack. Easily scheduled service from their website and installed them in promised time frameService: Tires
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September 2023 by Alma White
No parking. Over booked. Could not even go to the appointment because of no parking. My appointment was supposed to be at 9 and the parking lot was full and the bays were full NO Parking!
