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August 2023 by Greg A.
Be very careful of their estimates! In my experience their estimate was 70% low ... that cost me more than $1000 extra for my move. This was a small house with a minimum stuff to move. They told me it was because of a poor estimate on their part and the lack of tools. They did not bring tools to take the beds apart or reassemble them. They used my screwdriver to disassemble and reassemble the beds ... this took far longer by hand ... a power screwdriver would have been the right tool for the job. They we clear about the fact that these were their issues ... but they still changed me $1000 extra. Not the fault of the customer when there was poor planning on their part.I gave them a 2 star review because the movers were polite during the move....otherwise this would have been a 1 star review.
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June 2023 by Deborah G.
Given the number of poor reviews lately, I should specify that my move was handled from the Allentown PA location. The cost was competitive and the location manager, the salesman (Josh), the finance person (Jeanine), and the movers were all cooperative and responsive. A lot of medical equipment and supplies had to be moved, and timing was important; I got excellent care for all special requests. I might also mention that of the 6 moving companies I talked to, only O'Briens sent a person to do an actual physical inventory; the others just had me recite what needed to be moved over the phone. When it came to the actual move, it was an outstandingly good experience. Jake, Omar and Emily were not only efficient, capable, and worked like demons but they also were polite, warm, pleasant, friendly and incredibly helpful whenever the odd glitch came up. Having the same crew for packing, loading, transport and unloading was just great. Such a smooth experience. Thanks to all!
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February 2023 by Diane K.
After two successful moves with this company, one including storage of my furniture for an extended period of time, I thought I could trust them to move me for a third time.Unfortunately, this long distance move was disappointing. I chose them over a much less expensive quote because I thought they are trustworthy and customer oriented.The movers were very good, but left a crucial part of my bed frame outside of my former residence, where anyone walking pass the building could get to it. Fortunately, a former neighbor noticed it, took procession of it, and contacted me. I notified this company and asked for assistance to retrieve the item since it was distance for me to drive and it was the movers responsibility to ensure all items were on the truck before leaving. I at least expected so kind of response from the company beyond referring me to their claims department, who still has not contacted me. I don't expect to hear from them since the move was the beginning of the week and they are closed on the weekend. I hope not to move again, but if I do I will not use O'Brien's Moving & Storage. I also will never again recommend this company to family and friends. Greatly disappointed in their lack of response and concern for customers.
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January 2023 by Linda E.
Horrible experience. Last spring the movers dropped my 6' marble coffee table and broke off the corner. I said I would have it repaired when I emptied the storage container at my new place. They said they would pay. Today I called and asked if I should mail or drop off the repair invoice. The rude adjuster told me he would not pay as it was over 90 days. The table is about a $7000 table which is why I had "professionals " move it and some of my other more precious things. The repair was $250. If I had replaced the top it would have been thousands of dollars. I was really nice about the whole thing as stuff happens. HORRIBLE COMPANY. AVOID!
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December 2022 by Beth S.
We were overall very happy with this mover. We would recommend though may prefer to pack our own items and label them for ease of locating in our destination.
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June 2022 by Mary Ann J.
I rarely write reviews and after reading the reviews here I wish i read them before utilizing this company to support my move. Our move was a two part move. One local and one across state lines. West Chester, Pa to Phila. and West Chester, PA. to Hiltonhead Island SC. The local move started out quite rocky as the driver of the van ran over our mailbox completely breaking it and knocking it down. ( Two days before settlement). They also arrived with one mover short. Apparently that mover was stopped by police on their way to our home and detained. The two movers worked extra hard to load trunk as we could only have elevator for two hours in apartment complex and daughter was on 20th floor. The second move the truck was packed up and was to be shared with 3 other families valuables on same truck. Our valuables arrived about five days later. Everything was unloaded with ease. Here is the issue: The mover did not follow process of checking each box with us. He completed form and asked me to sign. We did not go box to box checking stickers and assuring all boxes were accounted for. Well, a box is missing and the customer service for follow up has been horrible. I requested they reach out to the other 3 destinations and see if my box is at their residence. They refused to do that and told me it was impossible for the box to be at an alternative address. This local company basically washed their hands of my loss and said i needed to follow up with corporate company since this move crossed states. Seriously, I spent about 5K between both moves and this is the customer service. I still do not have my missing box and the corporate claim i filled was denied. They were no help. There was a sentimental serving bowl in this box that was from my deceased mom. That is priceless. I claimed $100 for the goods in box and it was denied. Unbelievable!!! I am still waiting on the reimbursement for the mailbox repair. Do not use this company.
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November 2021 by Kevin D.
Despite the deceptively good quote from O'Brien's, we ended up paying almost $500 more (or 25% over what was quoted to us) for far less than they offered to do. Our move was less than a mile, and we had literally brought everything we could, boxed and all, into one room. The few furniture pieces that needed to be disassembled were easy to access and should have been simple to move and reassemble, but that was not to be. First, only half of the moving crew arrived on time. Though they worked hard and were very personable, the remaining two didn't show for over two hours. Those two also took over an hour lunch break, were caught drinking our beer, and left two hours before the move was complete. Friends and family members had to chip in to help load and unload the truck. Despite that the moving crew were supposed to also assemble the furniture, almost all of it was left for us. Some of it was broken during disassembly and needed to be repaired. By the time the end of the night arrived, the two stalwart movers who began the day were ready to leave, and presented me with a bill that was substantially higher due to "hourly labor costs". Regrettably, I paid the bill in full and filed a claim the following day. Instead of an apology and amends, our concerns were ignored. We called several times and "the boss" was never around. I don't like leaving bad reviews, but it's been three weeks and the company has yet to make an effort at any kind of amends. Buyer beware! Don't believe the quote this company gives you and go with another that will actually do what they promise for the price they quote!
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October 2021 by Logan H.
We paid fir a local move at an hourly rate. All workers were good for the first hour then you could see them slacking. What my husband and I loaded into a 14' trailer in 30 mins took them over 2 hours. second truck was included in quote but it sent So we paid to wait for the second truck. onthe way to the new property the movers stopped for an hour for lunch and we're on their cellphones most of the time rather than unloading - they moved things to the wrong places and then had to move again increasing our hours. they moved our refrigerator on its side and damaged the entire front door and REFUSED to reimburse. When we called to complain we negotiated a lower total but wouldn't reimburse our refrigerator per their own policy unless we paid the full amount that was higher than the negotiated rates. workers were on phone discussing pending court cases and arguing with girlfriends while on the clock they also asked for food and drink and placed a can of soda in my antique piano and left a water mark on the keyboard cover stay far away!!
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October 2021 by Lauren F.
DO NOT use this moving company. My parents used O'Brien's to move them this week. When they opened their 55" TV today, they found it had been damaged in the move. When they called O'Brien's, they were told O'Brien's would give them $0.60 per pound for the damage. In other words, they'd pay about $20 for damaging a TV that is now not usable, and if we wanted more compensation, we should have bought more insurance. This is not acceptable. Save your money and find movers who actually care about customer service. That is not O'Brien's.
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September 2021 by Becky G.
This is the second time we have used Obriens moving. The first time they were quick and efficient done in 8 hours. This time they took more than 8 hrs and charged us extra even though the reason the took longer was their fault. When I explained that the the office, the Oman said "oh okay". Which is just not helpful. The movers were great, it's everyone else that sucks.
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July 2021 by Julie A.
The actual gentlemen that packed and unpacked in Florida heat were great, they would get 5 stars. The one star is for the office and sales staff. We received a reasonable quote with putting furniture in storage for a month. What was not explained that about a month later that quote just went up by $3000. They picked up our furniture in mid May, put in storage for a month. Called beginning of June to transport our stuff to Florida for June 29, and it cost $3000 more, and we did not get it until July15. Excuses about time of year and lack of drivers. They did explain we could wait until fall and it would be cheaper, but since did not want to pay more storage and sit on beach chairs until fall. Would not recommend this company.
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July 2021 by Jacqueline S.
Worst movers ever. The only reason I gave 2 stars is because the claims department did send me a check and it was relatively painless dealing with them. I will start by saying these movers were SO overpriced and the only reason I chose them is because I was assured by their sales representative that they "don't hire guys for the day, they are all professional movers." We will circle back to this. Well, let me tell you about the "professional movers." Firstly I would like to clarify that my husband and I have moved at least a dozen times collectively, sometimes across country, and we have never encountered the tomfoolery we witnessed. Mind you we literally only had them move the furniture; everything else I moved personally into our brand new house. Three guys moved us. I will say the driver, who only packed the van, was professional and knew what he was doing. The two who actually moved the furniture were clowns (no offense to actual clowns). I told them they had to take the legs off of a kitchen table to fit through the door. The one guy argued and said it'll fit, I reiterated that I have moved that table four times and I know it won't. Anyway, they decided to move it and it got stuck in the doorframe. Not only did they scratch all of the walls and the table, the guy then wanted to take the door off the frame. I refused to let that happen and they ended up taking the legs off, in the middle of my doorframe. When we got to our brand new construction home, these guys did not know how to carry the furniture and scratched walls and took a piece of wood from the newel post (which is the only thing I ended up filing a claim for, and they did pay). My husband just had surgery so could not lift and they literally asked him if he wanted to help because he actually had to give them directions on how to move things. Other than the awful quality, the professionalism was atrocious. I offered some water to be kind to the two guys doing the hard work. The one refused, and 10 minutes later said "remember when you offered water? Well, I don't need water, but do you have any chips or anything?" We ended up giving them cheese sticks (the only thing left in the fridge) and ordering a pizza. They complained the whole time, and, again, asked my husband if he could help. The one guy saw my sharpie on the counter and picked it up and said "can I have this?" I mean at that point, don't even ask. They even took a tour around our home before they started moving and were commenting on the quality and then asked us "what the tag was." Additionally, not that this matters, because when you gotta go, you gotta go, but the one guy dropped a BOMB in our oval office. As the driver was putting the furniture together, I gave him a tip and even he commented " Thanks, I didn't think I was getting one of these today." He seemed annoyed with them and I asked if this was his normal crew and he replied "nah, they're just guys for the day." All in all I would hire literally anybody else.
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October 2020 by Kristin Keiser
Can anyone please give me the current phone number or mailing address to mail payments to for B&G Storage? i lost my documents on this. Thanks so much in advance!
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October 2020 by Nicole G.
Find someone else they are the absolute worst. Didn't protect anything. Damaged furniture and floors. The movers actually told me none of them were even qualified to be a mover and they worked in a warehouse! Horrible experience
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October 2020 by Keri K.
THE ABSOLUTE WORST! They ruined all of our furniture! Every piece they touched is damaged. Over 7,000 dollars in damage and offered $357 as a settlement. It was all brand new furniture.The movers showed up late in a smashed van, took many breaks, smoked cigarettes and did not wear masks even when asked.
