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October 2022 by Jason Boria
I've always like the people and the family friendly atmosphere wen doing my banking there
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August 2022 by David
Very nice people and good service.
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April 2022 by Billy Catch
Most ignorant people I've ever dealt with. Only shining star in the place is Sherry.
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April 2022 by Billy C.
Most ignorant people, terrible customer service, management told me to close the account if I don't like it. Wow! We've had nothing but issues since we opened up our account there over 2 years ago.
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February 2022 by Luigi Up B
Very nice people and good service.
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October 2021 by Tracey Cox
Very helpful, friendly. They go out of the way to help you
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February 2021 by Aileen K.
Emailed the customer account specialist with questions about my account I just opened and never got a response. Called the number on the business card and I entered the 4 digit extension which the phone system would not accept. Called the customer helpline. Waited 35 minutes b4 someone answered. I enrolled in text and email alerts for pos transactions and still have not received any alerts even though I used my card. I am seriously considering taking my money elsewhere. By the way, the office I am referring to in the opening statements is the carbondale office. The service is unacceptable.
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August 2020 by Alexis Elizabeth Drob
This place is actually open till 4 pm, it's the drive up window that's open till 5:30 pm .,:(The one bad thing is that there is no way to contact someone other than calling some stupid animated phone. I prefer emails or texting since it does s far easier for me.
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October 2018 by Kmasterled Kelch
They have awesome customer service in their Carbondale office! The cash back and ATM fees paid back is awesome! Kasa account all the way!
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July 2018 by Christina S
Margaret ( i hope i spelled her name right ) help me tremendously today, bless your heart Margaret !
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February 2018 by Nicole Biglin
I love these guys at the Carbondale location. Awesome ppl work there and I love the kasasa cash ðŸ§.
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November 2017 by Mitchell Dearie
I love the carbondale PA Branch called to see about a account and spoke to the manager Bob who was very helpful and curious he deserves an promotion the building was very clean and the customer service is out of this world they have my vote if you ask me ask questions they are not afraid to answer.
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July 2017 by Heather Vaughan
They go soooo slow!!! I sat for 10 minutes before being seen and I was one of 2 cars. Come on you can't even say something knowing you're moving slow.
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March 2017 by Melissa
Love the Carbondale pa branch they go above and beyond for there customers and you don't see that to much anymore. there customer service is amazing
