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June 2024 by Billy Catch
There is nothing good about this pharmacy whatsoever. People are so incredibly rude including the pharmacist. I've never used a pharmacy that just didn't answer the phone. I can't tell you how many times I had to get in my car and drive there to either be told my predictions that were called in 2 days prior was not ready. I feel bad for older folks who don't have the ability to drive and go without meds, some life sustaining meds. They all should be ashamed.
Each and every complaint i read will no doubt be ignored. That just goes to show how unimportant the customer truly is to them.
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May 2024 by Tomiko Prichard
Received an albuteral inhaler paid cash no insorance bought on 2/20/24 it stopped working but still had 80 doses left.. I went back to rite aid to get a new one since this one was obviously broken. I brought my receipt and original box and was told she would not replace it because i had not used it as often as i should have 8 puffs a day. So i guess because i did use it as perscribed i broke it? She gave me the manfacturers phone number so i could do her job. And of course i had to pay cash for another one today 40.00 lets hope i get more than 2wks. Use oh and yes my daughter had given me an inhaler same kind same dose to try and save me money. Thanks again rite aid you never disappoint
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April 2024 by Samantha Nabinger
New manager Lizzy is rude and disrespectful. To not only customers but also store employees. Catty behavior and attitude. She should not be treating her employees how she dose.
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February 2024 by Samantha Greger
Horrible horrible people that work in the pharmacy, absolute no people skills. So absolutely rude. Cannot wait to switch pharmacies. How can you run a place like that? Women with short blond hair is the absolute worst! Attitude every time I see her. She made comments on how my “money is dirty and needed to be washed” blurts out whatever prescription is being picked up as if it’s anyone’s business. I called today and it kept ringing they finally picked up just to hang up twice! Get a new job
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February 2024 by John Gardjulis
Carbondale great better than cvs
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December 2023 by Daniel Davis
Something seriously needs to be done in regards to this place . I filed a complaint with corporate & all they did was make the pharmacist call me to see what the issue was . They NEVER answer the phone, ever, and in the rare case that they answer they literally pick up and hang up without saying a word . I also shouldn’t have to call them for them to fill a script . Overall horrible attitudes from employees in person also. Corporate needs to get it together & take a deep look into this place and how it’s ran!
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November 2023 by Douglas Lawson
Tried calling the pharmacy and they kept hanging up immediately after picking up the phone. I guess that lines up with the reviews
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November 2023 by sandra esbensen
Worst pharmacy I have ever been to!!!! Script called in should not take 6 hours or more to get
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October 2023 by Debra Rutkowski
Service is bad. Rude people who work in the pharmacy. They don't answer the phone back in the pharmacy. I tried foe over an hour to talk to someone in the pharmacy and they don't answer. Some people in the pharmacy ate just nasty and rude.
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August 2023 by Jonna Carden
The pharmacy went downhill when they bought family pharmacy.
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August 2023 by Nikki Igoe
Never answers the phone very slow
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August 2023 by Bernie Domonoski
Never answer phone
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August 2023 by Tiffany Harhut
Honestly some of the people in the pharmacy are the most ignorant, rude people I have ever had to deal with. Not all of them but there are a few.. one in particular, a female with dark hair and glasses that was there this weekend. This miserable human being literally gave me a dirty look when asking my name. She was just so completely RUDE for no reason. I was polite to her, there was nobody else in line, 10 minutes before they would have been closing, absolutely NO reason what so ever for her to have been acting like she was. I remember her face from past visits to that pharmacy and she has always been just completely rude for no reason. This place really should start, even pretending to care. Maybe start by getting rid of the people that treat customers like total garbage for no reason at all! I've worked plenty of customer service jobs in the past and there is nowhere I could think of that would ever allow someone to treat customers the way you get treated here. Not even mentioning the amount of time you are waiting every single time you go to pick something up. My latest visit I was told an hour, came back and hour and fifteen minutes later and was told to have a seat, they were still working in it (my prescription for 14 pills that they received more than 3 hours prior.) I know people get busy but, this has been happening for as long as I can remember. I've just never been to a place that cared so little about the customers.
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July 2023 by Drew Rooney
Store closes at 6pm on Sunday but doors are locked at 5:45? Pharmacy acts like they walked into their own surprise party every time I get to the window. That’s after waiting 25 minutes for one car. Must be splitting the bill for each perception. Seriously though, stay open as advertised, if the perception isn’t ready in line then tell them to come back or call first. I know it’s probably hard to get workers but as a nation wide store you should be well prepared for things like that. Get it together
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June 2023 by Lacy Foster
I have never experienced anything like the negative reviews here..I have experienced the workers being busy and short-staffed, but where doesn’t have that? They have always gone above and beyond and done as much as they could for me.I had problems with my insurance covering a script they should cover once, and Rite Aid called for me and figured it out, and filled the script within an hour after that. I also came into the store when they were busy and I had a med called in, and they started dispensing it and had it done as soon as they could (once again, they’re BUSY, we as customers have to expect a delay as they have other people to wait on)..The staff have always been nice and I’ve never had a problem, so I’m happy to continue using this pharmacy and would recommend it to others.
