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February 2024 by Gabby M
On 2/26/2024 I sat in the drive thru after depositing cash and checks. Wasn’t greeted by anyone. After 15 minutes I pressed the call button. No answer. I called the branch in Carbondale. After 4 minutes of ringing, someone said, “hello?” I wasn’t even surprised at this point that they didn’t say, “PNC bank how can I help you.” She then said, “hold on.” And I am still currently on hold. I have been sitting in this drive thru for what is now 40 minutes. I’m not really sure what is wrong with this town specifically. If it’s the decline in the education system, the desire to work, or possibly the uprise in meth use but this experience has been overall disgusting. Carbondale really is the taint of Pennsylvania.
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February 2024 by David Rupp
This branch has gone down hill with new management the last few years. I managed the two Turkey Hills in town and John and the staff were great so I opened an account here. I now own my own business and work with Honesdale National bank. Service is always slow, can never help without an appointment even though they are sitting behind a desk do nothing. A greeter just standing there when they need more tellers to get people in and out. Horrible hours, never open on weekends. I have moved the majority of my money to other banks because of the poor management of this branch. New management is needed in this Bank. Find a different branch or bank!!!
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November 2023 by amber rumer
Bank service is trash i set up an appointment in advance i will still waiting to start my appointment i eventually just left,, they don’t deserve any stars or business
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October 2023 by bob Richards
Terrible customer service. Went into cash a couple bonds which I have done many times usually not an issue. They told me I needed an appointment. I asked the manager if she could help me out because I have money in the bank. She could not help me out at all. I told her I would like to withdraw all the money in my bank and she said go right ahead, which the amount of money I have in the bank is six figures. I ended up just walking out and went to another bank that I deal with and it was a perfect transaction. .
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March 2023 by Archie Pelegow
They closed my account and didn’t give me a reason after asking several times. I can’t bring myself to give anything above 1 star when they can’t even bother to give me a reason
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October 2022 by Emma H
Love this bank. The workers are always vey sweet and welcoming.
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August 2022 by Mike
Absolutely the worst bank! Went in for change of 100 and they told me they could only change 25 of it! How does that make any sense! The greeter was very sloppy looking and rude! I would recommend anyone to never use this bank as its run by a tyrant! Do yourself a favor and never enter this location you will thank me later! Total nonsense and the greeter should be fired immediately!
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March 2022 by Ron Baker
Honestly..The worst , absolutely the worst pnc makes wells Fargo bank which i moved from look like a 4 star bank...I'm finally ready for a credit union..@55 yrs Old and a trust , I'm convinced that it's the way of the future..
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March 2022 by Dan Kizer
Is ATM $168 because the power went out took 6 days to get it back And it's pending an investigation. We were there the day after what their schedule was busy,
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January 2022 by Daniel Rubinov
Ridiculously slow. Not willing to help. Go to another branch if you need to speak to a personal banker.
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June 2021 by Barbara Drabot
Hard to believe I’ve been on hold for an hour so far at a branch that claims to be open!
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November 2019 by Ryan Balinas
Terrible service this bank is a complete joke
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November 2019 by Charlene Potis
Very bad service...not enough help
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August 2019 by Nora Rynkiewicz
Worst PNC branch I've ever been in. If you're looking for assistance, don't come to this branch.
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July 2019 by Sandra Heater
If can give less then 1 star I would bank tellers are rude and very unhelpful. When asking name due to an issue with their ATM the hang up on you.