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February 2024 by Shaun Flaherty
Have been on hold over 2 hours says 7 people are ahead of me in line. Last week it was high call volumes and it just hangs up on you when you call. This company is trash and being forced to use them should be against some type of laws
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December 2023 by Lou Baumgartner
On hold for a hour
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November 2023 by Brian C.
Absolutely horrible company. Terrible customer service. Ridiculous fabricated billing charges. Such as " weather normalization charge". Which means it was warmer than usual so we are going to charge everyone 29.95 to make up for the projected revenue loss. Criminal.
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October 2023 by Derek W.
Excellent service by Ryan Arman, we called the company to inspect a gas smell in the alley and he was kind enough to check our furnace and detected a leak and diagnosed the problem, we're so thankful for this wonderful employee
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February 2023 by Kenneth Billet
This Company is a Complete rip off.I believe this is the result of Socialism's Green Energy
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February 2023 by Sean Wagner
Horrible company!!Numerous no call no show to turn on service, dropped calls while waiting on hold, their customer service representatives lie to you over the phone as to what day or even IF a technician will show up!! Switch to propane and let this "utility" go out of business because their idea of customer service is a JOKE!!
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October 2022 by Stephanie W.
I received the pictured pamphlet from Columbia Gas of PA today in the mail. My inner child loves the scratch and sniff but she was a little grossed out by the smell of natural gas. Had to smell it a couple of times to be sure. Great way to remember the smell!!! This is really important information and will save lives.
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February 2022 by Malcolm purvis
We have been waiting for six weeks for an upgraded gas meter. No reasons have been given for the holdup when I have called customer service except “there must be a permit issue with your township”, but could not verify that this is the reason. It is hard to believe there’s is a township issue since every permit I have gotten took less than one week to be approved. Not happy with Columbia Gas at all.*Update - I checked with our township and code inspector. A permit is not needed! Downgraded to one star.*Update - the work was completed. Upgraded rating.
