-
November 2023 by Jacqueline J.
Best optical experience. Doctor was very informative compassionate but clear with his message. Office was very nice and staff super friendly and helpful. I was so happy to have found this place and recommended it highly to anyone looking for a real doctor experience instead of the retail forward strip mall places.
-
September 2023 by Dawn Moyer
Carol is amazing and always so helpful!
-
August 2023 by john whitehead
I have always had a great experience with Richard and his employees at Sterling Optical. Richard explains every step, and his staff is great at picking out the frames and options that fit my needs. Thanks so much.
-
August 2023 by Melinda Whire
The optometrist and staff are amazing! Can’t say enough good things about them-5 star service. Great selection of frames. Carol was fantastic and assisted me with selecting the cutest pair of glasses.
-
February 2023 by Ruth H.
My experience with Sterling Optical and Dr. Guerin has been absolutely terrific. I had been to another retail optical store in the same mall and although I made an appointment, I was not impressed with their service as they were understaffed and had computer issues. I just stopped into Sterling Optical to check out their selection of frames. Sandy came up to me right away and was so friendly and helpful, I quickly made an appointment to see Dr. Guerin. I then cancelled my appointment at the other place. So glad I did. I'm a diabetic and Dr. Guerin carefully reviewed the photos of my retinas and explained the issues he saw. He advised me to see a retina specialist and even wrote down the telephone number for me. Sandy helped me pick out the best frames for me and, with my UPMC for Life insurance coverage, the price was excellent for frames and bifocal lens. I highly recommend Sterling Optical and Dr. Guerin. Be sure to ask for Sandy. She is a real sweetheart.
-
December 2022 by Sandra Lombardo
I'm from out of town and found myself having trouble with my eyeglasses. Despite not being a Sterling customer I was treated wonderfully by the staff and had my issue corrected. I'd definitely use Sterling for all of my optical needs if I lived closer.
-
October 2022 by Laureen Miller
My medical insurance changed & I had to change vision centers. Sterling Optical in the Capital City Mall was on the list that accepted my insurance, so I made an appointment for an eye exam & new glasses.Let me first by saying if you can't go a businesses website & leave a review, good or bad, that could be a problem. That is why I am leaving this review on Google. (Which would not let me leave a no star review)I picked up my new glasses & knew from the minute I put them on there was something wrong with them. I have been wearing glasses since I'm 15 years old, I'm a senior now. They told me that I "had to get use to them". (I have trifocals & had to tip my head back all the way to see out the reader part on the bottom of the glasses.) I went back after a week & told them that they were not right. Some guy named Mark took my glasses & put marks all over them & took them in another room & came back & said "that should fix it." I went back two more times with no satisfaction. I gave up & made an appointment with an optometrist office. It ended up that the prescription they gave me at Sterling Optical was completely WRONG, & because they strung me along my insurance co. can't do anything & it has cost me almost $400.00 to correct their mistake. Bottom line stay away from Sterling Optical in the Capital City Mall.....
-
August 2022 by Stacy P.
I love this business. I like to purchase my glasses independently, and I need a kind of lens to help me control my double vision that I have only found to be able to successfully order at at retail optical store that can use their own lab to full my prescription glasses orders, and there is often a special going on at the time of my purchase.
-
March 2022 by E W
Dr. Guerin and all of the staff here are wonderful, friendly, helpful people who go above and beyond to make you feel welcomed, relaxed, and taken care of. They will take extra time with you if you need it and give you their undivided attention. I couldn't have asked for a better experience. Will definitely continue giving them my business for all my eye care.
-
March 2022 by Christine Morris
As always, everyone on staff was absolutely wonderful! Dr. Guerin was great with my daughter and made our appointments stress free and fun! Sandy has impeccable taste and found the perfect frames for me while I was getting my exam. Fabulous customer service all around!
-
November 2021 by Michael Dieffenbach
Mark was great at helping me pick out a new pair of glasses. Definitely recommend the service here.
-
July 2021 by Mady C.
This was my first eye doctor I ever had, so I have been going to them a lot growing up. Once I moved for college, I tried to find a new eye doctor near me. When this new eye doctor turned into a nightmare and I was out of contacts with no way to get more because of horrendous customer service from this new place, I called Sterling Optical as a last ditch effort to see if I could get them to help. Let it be noted that they are not the same company as my new eye doctor, and they had 0 obligation to help me. Not only did they give me as many trial pairs as they had so that they could hold me over, they helped me get a new supply and waived the delivery fee. This compassion and understanding during a very stressful time for me (going from 20/20 vision with contacts to not being able to see well is scary and frustrating!) is going to make me a longtime customer of theirs, even if I don't live in the area anymore. They rock!
-
April 2021 by Tim McLain
The Camp Hill Store in the mall is the only place I will go for eye examinations and glasses. The optometrist and the staff are the best.The selection of eye wear is the best. Everyone is courteous and very professional. Thank you Sandy for the great service I received.
-
June 2020 by K B.
I've been going to see Dr. Guerin at least once a year for over 20 years, since I was a college student. Now I take my 3 kids there for their yearly appointments, as well (we all need glasses, go figure!). He is such a great eye doctor--he's professional, upbeat, smart, and fun. Just a great guy all around. The staff is awesome, too; they are so good at what they do. Especially when it's time to pick out new frames, Sandy is so helpful at identifying what looks good and helping you narrow down your choices. And a few months ago (Feb 2020, right before everything with Covid happened), my 13 year old daughter started contacts, and the woman who helped us (I can't remember her name--she was newer and had just started working there) was so incredibly kind and patient. Just really top notch. And if there are any issues or questions about insurance, Carol always knows exactly what to do. I never want to go anywhere else! I feel sad when I see negative reviews about these people because I know from long-term, first hand experience that they are professional and kind--most of them have been there for years--and my view of this business is not based on just one visit, but from extensive experience and interactions with the staff that spans many, many years.
-
February 2020 by Jennifer Le
Dr Richard Guerin and all of the front staff were absolutely wonderful, warm, and very helpful. Highly recommend!