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October 2023 by Betty U.
I'm surprised at some of the past reviews. I frequent this shop. A few times a month because her inventory is always changing. I am always acknowledged kindly both when I enter and when I leave if they are not busy. I have found so many lovely items along the way. I like that you can just browse around with no one giving you a hard sales pitch. May even stop in today.
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September 2023 by Melody Tabor
Really delightfully curated with great prices and the owner was great to talk to. Worth a stop for sure.
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June 2023 by necky tschumy
Rude and disrespectful. That terrible energy can bring down any desire of even look around.
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March 2023 by Kim M.
I have attempted to get some furniture consigned. I have stopped in the store, messaged and emailed. Very little to zero response. Very difficult to work with . Will never enter or promote this business again. Very unprofessional, disappointed
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March 2023 by Lin Stumpf
I, too, have shopped Pass It On and experienced Toni's rudeness to, not only myself, but other customers. I echo the person who spoke of the fun, unique finds and decorating talent this shop has to offer, but I will NEVER return or recommend this place. I purchased (and paid for, of course) 2 chairs that I needed to pick up later because they wouldn't fit in my vehicle. Had I known that I would then experience both the death of my husband and my Dad, as well as being hospitalized my self with 2 terminal illnesses just a month later (which kept me from picking up the chairs), I wouldn't have made the purchase. I FINALLY struggled to p/u the chairs today after Toni called multiple times demanding I pick them up (or send someone else to) and then ultimately threatened to get rid of them. She opened the back door and sat the chairs outside. When I went back around to thank her again for holding them, she ignored me. I said, "I'm sorry, Toni, I didn't do this to spite you." She accused me of lying, yelling and pointing her finger at me, and told me I had "OTHER responsibilities". You ARE right, Toni. Letting the buying public know how rude and cold you are is one of them! I will, however, say I don't wish life's losses on you, but hope that you never have to experience death to someone else's satisfaction and that YOU will learn from the way you treat others. Someday, YOU (not your business) may benefit from someones compassion. And, remember, too, YOU wouldn't have a business without customers and, from the recent reviews, it looks like others are noticing. A shop is more than its stuff.
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March 2023 by Lisa Miller
Owner the most rude person, I have ever encountered. I have no idea how you stay in business.
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December 2022 by Daniel P.
Nice store, owner very helpful and knowledgeableTook time to carefully package purchases. Other negative reviews from consigner bad mouthing the owner when they are looking for the items they are trying to sell5 stars here from a buying customer, great service, will return, thanks
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November 2022 by Essie Petrovich
Let me start by saying that this is a very upscale, clean, and beautiful Consignment shop. The inventory of merchandise is gorgeous and the presentation is very tasteful. That said, the owner is so rude and has no problem verbally telling customers and consigners off for no reason at all. A simple question elicits a loud admonishment. I have been in this store at least five times but today will be the last. Before I could even get the sentence out about where I might find something, the owner was very loudly and angrily scolding me for asking something like that because after all the store is full of merchandise. In a calm voice I asked her to please stop yelling and she continued to rent even louder. I can only assume that she succeeds in spite of her vile, unfriendly, and unprofessional handling of her clients. It is a shame because the store has such potential and she has a great eye for decorating and selecting quality merchandise to showcase. Many people I have talked to about the store after previous shopping experiences there either say that you simply have to put up with her or they will not go in because they refuse to be treated poorly by her. That there are too many other shops where the owners are gracious and welcoming.
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November 2022 by Essie P.
Let me start by saying that this a very upscale consignment shop. The inventory of merchandise is beautiful and the presentation of everything is very tasteful. That said, the owner is rude and has no problem verbally telling customers and consignors off for no reason. A simple question elicits a loud "talking to" which is just unnecessary. I have tried to enjoy that store at least 4 times but I am done. Today I asked where I might find....and before I could even finish the sentence, she loudly admonished me..."Ma'am, this store is FULL OF MERCHANDISE! I can't begin to know...and on and on. " I asked her to please calm down...that there was no reason for such an attack and she just continued to rant. I can only assume she somehow succeeds in spite of her vile, unfriendly handling of her clients. It is a shame, the store has such potential and she has a great eye for decorating and quality of merchandise. I know many people I have talked to about her either say "you just have to put up with her" or they won't go in because they refuse to be treated poorly by her or listen to her yell at others in the shop.
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October 2022 by Karen & Jerry Leahy
A very nice clean shop, with very nice items for sale. Highly recommended
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August 2022 by Dominique W.
I really like this consignment shop it's clean not so cluttered and I like the way they price the items the staff is always courteous and friendly.
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July 2022 by Michelle Wilkerson
I was told I could call in a pay for a product over the phone and pick it up. I called and left a message. They sold the product to someone else and then said I had to be there in person. Had I known this I would have been there... Not returning.
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July 2022 by Daniel Rolon
A great place to shop.
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March 2022 by Dusty Agerton
Really nice stuff in here. Priced competitively. Found a cast iron Dutch oven that should retail for $150 for $60. Cant beat that.
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November 2021 by Don Boyd
Five stars for quality home furnishings and some beautiful treasures
