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January 2024 by Robert Swank
Staff was slammed but very helpful.
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September 2023 by jeremy rice
Very helpful staff.
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July 2023 by emmanuel stewart
Terrible Customer Service: My wife and I bought an overpriced metal and glass bracelet at the Pandora at Capital City Mall for a foreign friend who had a affinity for Pandora products. Unfortunately, when we gave her the bracelet it was a little too large and had the risk of slipping off. We were sure the Pandora at Capital City Mall would have no issue swapping the bracelet with a smaller size only to find out that after driving an hour each way, they would not unless she had a receipt. I spoke to the attendant over the phone and later called back and spoke to the assistant manager, Sofie. I explained our friend would be leaving the country tomorrow and this was her only opportunity to ensure she can enjoy this gift. Sofie wouldn't budge, saying she couldn't violate Pandora policy. This was an easy opportunity to gain a lifelong client, but at those prices and with that poor client care, I will never buy Pandora again.Follow up: I got in touch with Pandora corporate and they were extremely helpful. They sent an e-mail to our friend with instructions on how she can exchange the bracelet to a smaller size in France. Pandora makes nice jewelry and I am glad to see this was not a corporate policy. Pandora will continue to have our business. Just not the store at Capital City Mall.
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February 2023 by Nauticaa Bluuwatr
Sent me an email of an item that caught my attention so I went to the store to get it and unfortunately I'm told that piece is discontinued.
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January 2023 by This That
Thank you Karina.R for helping me out great service and you where very nice through out my Purchase
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January 2023 by Willam Hazzard
Had a problem with an online purchase went in and they took care of me right away
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December 2022 by Emilio Genao
Great customer service
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December 2022 by Dani K
The store has a nice selection of charms but I feel like they could be more friendly…yes the sales associate helped me find the correct size bracelet which was great since I was doing a exchange. But also I did purchase a charm and when I asked if I could get a bag she straight out said “Sorry no I can’t” like really ?? I’m a customer who did not only do a exchange but also made a purchase!!! I really don’t understand what was the big issue?!
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December 2022 by Carlos Manuel Fred Reyes
Manager she doesn't know how to deal with the indecisive customer and not have the patience to help him , bad actitud , arrogant . people who are not fit to be a manager i go a different pandora and never have this experience
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December 2022 by DHARMESH PAPAIYA
This brand is, for me, overrated, designs were ok, and everything looks good uner those shiny lights, ✨️ no real values.This brand is not worth for me.
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July 2022 by Kristi Burleigh
Noone greeted us, after like waiting for 15 minutes we finally got a promise ring. A little pricey for fake jewelry.
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July 2022 by Mike Hughes
Customer service is always great and they have a wide variety of pandora items
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May 2022 by Stefany Scales
Very nice staff. She was helpful and pleasant.
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April 2022 by Ivan Perez
Thank you Karina.R for helping me out great service and you where very nice through out my Purchase
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March 2022 by Yushica Walthour
Staff was so helpful and pleasant.
