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June 2024 by BonnieJo
BEWARE- This is my 2nd review. I am so exhausted with this company. Not only is the PA state of Dauphin County charging citizens with false DUI's you than must deal with the company that the Dauphin County Probation Office out sources the work too. Last year in May I was forced to put a interlock into my vehicle. After dropping it off at Lifesafer in Camp Hill, PA, the next day I received a call from Lifesafer staff stating the "expertise" mechanic didn't think he could install the device as my ignition switch wires are a jumbled mess and he was in fear of breaking my car. I was told Lifesafer will not proceed to install until they talk to Dauphin County Probation Coordinator - Swartz regarding his findings, the call was ended. 1 hour later to the time I received a call from Dauphin County Probation Coordinator- Swartz stating in an rude and unprofessional manor, that " I need to pick up my car that it is broken and Lifesafer couldn't install the interlock". I explained to Swartz I know they could not install as I received a called 1 hour earlier at 8:10am. No matter her unprofessional attitude continued. It cost me a little over $500.00 at the Emory Transmissions Mechanic just down the street of which my insurance paid to tow it from point A to point B. I have been thrown back and forth between numerous times throughout the year between tDCP and Lifesafer. DCP office states Lifesafer should be responsible for damages then Lifesafer states DCP is to be responsible. I have been on this road now for now over a year with still no resolve. I talked to Cooper at DCP a few weeks ago as I am demanding accountability for the damages to my vehicle in which was not incurred by me. Cooper states again Lifesafer is responsible as Lifesafer holds a contract with their office and if they broke it they must fix it or pay the damages. He advises me to call Lifesafer and speak with Bonnie Parker of which in the past I've tried to reach with no resolve. Where in the world is Bonnie Parker?? Upon my calling I've been disconnected numerous times, left messages and still no Bonnie Parker! I called angrily to Cooper a few days ago as he stated " to call him back if I could not reach her and that he did not want to give me her cell number without her permission". No answer, go figure.
I am exhausted with the entire systems in PA however I am not going to stop demanding accountability and a refund for damages and now I am including the fee for towing services.
If there is no resolve this go around my next step is settling it in court and I will be requesting pain and suffering for having to be side tracked for now over a year of dispicable services by both of these responsibile parties. As well as costs I have incurred upon other reasons that followed, of not having this installed and fixed last May.
BonnieJo
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February 2024 by Tiffany Wambaugh
Hopefully you never have to call this place. Cause no one ever answers the phone.
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November 2023 by Sandai Kitetsu
Unresponsive and deleted my appointment without communicating with me at all. Never emailed me forms or anything. Terrible. Go with Intoxalock!!
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May 2023 by Amanda G.
WATCH OUT FOR DESIREE, SHE'S A NIGHTMARE, A LIAR, UNPROFESSIONAL AND AN ABSOLUTE JOKE! Family Member just had an appt today to have interlock installed and they called her and told her they weren't sure if they could install it in her vehicle(Early 2000's Saturn) however they attempted it anyway and broke her ignition. Desiree from Camp Hill called to tell her what happened and said (with an attitude) You need to come get your car or have it towed off the lot immediately! What!! It drove there perfectly fine and now it's completely screwed and that's how you treat her?! I am mind-blown! Can't get in touch with anyone to save our lives regarding this! Now we have to take legal action!
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February 2023 by Rick Boothe
Initially, this company was pleasant to deal with. After attempting to change my status which would have resulted in this company making MORE money off of me, they have completely ghosted me. I’ve sent emails and have left messages for Donna Parker since August 26th. No response, and nobody apparently knows who she is, either. Now, I can’t even get them to answer the phone after holding for 20+ minutes. The only time they call back is in the evening long after anyone who could assist me has left for the day.