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“Michaela at East Park Drive was amazing in helping us navigate a complex wire for settlement on a new home in another state. She went out of her way to help and all with a very personal touch. Well done PACFCU”
“Incase the employees that were helping the kittens wanted to know. The kittens were cleaned,kept warm and well fed for that night and are now at Chambersburg animal shelter. We gave them the names sweet pea and Jack-jack. They will be looking for a forever home still if anyone is interested. Picture is sweet pea.”
“I am with Belco from last 14 years. All my personal, business, automobile accounts with Belco. The staff is very friendly. Most of them call with my name when I enter into their building. The service is awesome from the branch and customer care.”
“Absolutely the best crew to work with .. they worked in the Brady building branch at my job & i always looked fwd to speaking to them. Chris , Scott & Leigh are amazing !! Jorge & Jesus are a pleasure to work with as well ! So sad they had to close the branch”
“Thank you Belco for making me feel welcomed and excited to working with me on current and future financial endeavors. It will be my pleasure and great experience for this new venue to go Foward thank you for being part of my portfolio.”
“I can't thank Tyler enough! He helped me so much with removing my teenager from a checking account to a savings! Tyler did it in no time flat and with ease. Made my job 1000% easier! My teen thought it was ok to keep overdrafting his checking and making it go on my credit score. Tyler stopped that but yet still let my teen have a bank account.
Thank you for your patience and helping a mom not pull anymore hair out! Btw - Camp Hill branch couldn't help me with this...”
“My work opened up a partnership with this bank I recently moved to PA and have been looking for a bank so this worked out perfectly for me! Niki has been incredibly helpful in the process of opening an account for me and is great at giving call backs if she's not in the office! So far I've had a lovely experience with the staff!”
“Always welcoming and very friendly staff. They are like family. I appreciate all their awesomeness and dedication to making sure I feel comfortable and always explaining things I need better understanding of. They are truely the best!”
“Great people as staff n members are quality wholesale warm inviting people. Just an overall amazing atmosphere of over the top patient helpful loving employees there.No matter what seemingly was a problem with customers the workers always were diligent with a smile n determination to helping folks☺️☺️. . I commend them all with blessings!”
“This Member’s 1st FCU location has the most helpful tellers and managers! I always know if I have anything I need to address or just to do my banking, I will leave satisfied.”
“They were very helpful when it came to cashing our savings bonds. Very few places cash them now. They were also very helpful in explaining the different accounts and how to get the best interest. Very friendly.”
“I had an issue with a check I received in the mail. The staff here were very helpful and got the issue cleared up. Since my car payment was coming out of this check, they never marked me as late on the payment. They did everything right to help me get this resolved quickly.”
“Great bank. Alan was very helpful and super friendly. Bank was clean and well maintained. Recommend to anyone who wants outstanding customer service and staff who care about their members and their best interest”
“Drive through works. Although it took me a second to realize that your card goes on the slot in landscape orientation rather than the normal portrait orientation.”
“I love this place. Staff is friendly and very helpful. If I have a complicated question they are right there to help me! I have another bank but I love the credit union much better?”
“Aaron ,Ashlyn , Brittney the assistant manager and Anna the branch manager. All are great and personable. They have went over and beyond to help me with my personal and business banking needs. Keep up the great work lady's! When i come in i am greeted by first name and met with a smile each time. This is where my business will be going moving forward. I've dealt with PSECU for a very long time. But this credit union always has someone that is there to help when needed. good customer service doesn't go unnoticed.”
“I have been a member over20 years and this has been a wonderful positive experience. Always very helpful and courteous. Low credit card interest and Great promotions. I highly recommend this credit unionAppreciate all you do!”
“I had a frustrating issue with a loan that was transferred from First Harvest Credit Union, which resulted in erroneous reporting and a drastic drop in my credit score. Trying to get this resolved was stressful, and I was extremely disappointed with how the situation was initially handled.
However, I have to give Lisa Painter a huge amount of credit for her professionalism, diligence, and dedication. If it weren’t for her persistence and attention to detail, this issue would not have been resolved. She truly went above and beyond to ensure that everything was corrected, and I’m completely grateful for her efforts.
Because of Lisa’s exceptional customer service, I’ve decided not to press further issues with this bank. While my experience with the loan transfer process was frustrating, her help made all the difference. Thank you, Lisa!”
“Our Member’s 1st branch is the Market Plaza Branch due to an outstanding Member Service Representative II by the name of Martin Littleton. In December 2024 our bank account and credit cards were hacked and compromised. Needless to say, this was very stressful! We were greeted by a service representative who identified himself as Martin with a firm handshake and assurance that he would take good care of us. He listened attentively, asked appropriate questions regarding the hacking of our accounts then preceded to lay a plan on how to protect our old accounts while opening new accounts. He contacted others within Member’s 1st on our behalf to bring the desired resolution. My wife and I were relieved knowing that this dire situation was being resolved. Martin followed up with us several times after our initial meeting to check in and provide updates. We are very pleased to be a member of Members 1st and especially pleased to having worked with Martin.”
“The Members 1st on Old Post Road provides excellent customer service. All employees at this branch have been helpful every time I have needed to visit. Would highly recommend.”
“The banking institution itself is awesome the physical locations are always busy with super long lines inside, at the drive through, and the atm so expect to spend some times there. The only thing that makes it better is the people that work there are really friendly and they care about their customers. They also have no problem being on your side when something awry happens with your account which gives you definite peace of mind!! I would recommend them!!”
“Dealt with them couple years ago. Great experience so I decide to give them a try when I needed to raise my limit on my home equity loan that I had already in place with another institution. Even though my home value increase significantly since the first home equity loan was taken out, my bank (at that time) still did not qualify me for any additional amount even though a higher amount was quoted earlier.So I decided to give members first a try since they proved themselves in the past, and again they came through with a blazing glory. They actually increased my line of credit 60% more from the old institution’s original line of credit amount! That’s a big increase and that’s the amount I was expecting based on my credit score and the increase value of my home. They saved a vacation house deal I would have lost if they didn’t come through.There was a small miscommunication during the transaction but this was completely resolved by management in literally 30 minutes (including the call back with the good news.)Looking at their mission statement, they literally put their members first. Thanks again for your great customer service. We will be switching our old banks’ accounts from the old institution to members first in the near future.”
“I just recently opened account at PSECU and I do not regret it. The interest rates are so much better then a traditional bank... Credit Union duh...
PSECU is a ONLINE focused bank so if you want to open accounts you do so online. If you go to a Branch location to open an account you will be shuffled to a computer to complete the same form on the same website as you would at home. Which leads me to my only complaint about this location... when I opened my accounts after do my research I wanted to sit down with someone... but they just shuffled me to a public computer to do everything on.
The above is the only problem I had with the location. I have been a few times to deposit checks and cash. Staff is quick and courteous.
PSECU is definitely a ONLINE and App focused bank.”
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“Great place with friendly people but the ATM maintenance time sucks to where Friday morning. You can’t go to the ATM not even at 8 o’clock in the morning because it down for service.”