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June 2024 by Jason Culp
Need John Deere parts, had them in stock at a very reasonable price
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March 2024 by Dan Buttry
Updating to respond to West Central. It as anyone can read below isn't one issue but a few, we bought a new tractor expecting in good operating order.
It obviously was leaking fluid at your site for a while to be down a quart. The hydraulic pump was whining, fluid shouldn't be a quart low after three hours of use. Plus the deck gear box leaked all of its oil out when we used the load n go. After speaking with other dealers we found that Brandi your service managers description of the issue varies greatly from other service
Centers knowledge of this apparently common issue with the 1025r. All we asked for was a new tractor without issues, not a refund, there seems to also be communication issues. We sent several pictures to help you understand..we will be trading the tractor and cut our losses. We need something dependable, its already been out of service half the time we owned it. ...end of update. .Purchased a 2023 1025R with loader and backhoe with the deck, plow, ballast box, weights, light package, seat cover, and box scraper from West Central. After delivery we found the hydraulic fluid leaking, down a quart, whining pump. Also, the deck is severely corroded and all of the fluid leaked out of the gearbox. Tractor is less than a month old with 10 hrs. The tractor already needing repairs. It obviously was not checked before delivery. The sales rep had trouble with the tractor and deck while showing us before delivery how to use it. I should have known better. Was supposed to be a happy experience. John Deere says my contract is between me and the dealer and they can not help. Most likely I will trade it in so I have something reliable. Oh and the seat cover also broke when installing it.
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October 2023 by Jeffrey Peters
Great group of guys! More than willing to help you!
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September 2023 by Jon McDonald
Just purchase a mower from West Central Equipment. Ethan was a great help in finding me something and getting it delivered quicky.
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September 2023 by Todd Mccurdy
Tim was very knowledgeable and helpful in providing me all of the information I needed to choose the correct mower for me. He was a pleasure to deal with.
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September 2023 by Matt Jeffreys
Service department was great! Quick to schedule, pick up, and deliver back.
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July 2023 by Adrienne Stead
Got approved for John Deere financing online, chose West Central Equipment in Butler. Rick Bombara, our salesman was awesome, super knowledgeable and financing was easy and received a great promotional deal on our purchase. Our brand new side by side was clean, gassed up and ready to go. Had it on the trailer home within a week. So happy and very pleased with the service and purchase at West Central. Highly recommended!
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July 2023 by David
Horrible place do not buy here and do not take your tractor for repair. Rude service manager and tells you a liar. Spent over 3.000 extra due to their poor service. Do not trust them horrible horrible they tell you to call the corporate office. Do not care about service or you.
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July 2023 by Kimberly Brink
Walked in ready to buy a tractor and was told here's my card,check our website and let me know if you really want to buy.Guess when you're a woman you aren't taken seriously.Went elsewhere and bought red instead of green ;)REPLY****Sorry but no one went over anything or explained.Literally I walked in asked 1 question and was brushed off. That was the extent of my interaction with your team. 30 seconds is what I got.
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June 2023 by Tommy Dee
Paid for the premium service for my zero turn, they didn’t clean the underside of my deck *literal chunks of grass still in corners, and didn’t pressure wash it. Called in and was told there was maintenance being done on a door which is way they didn’t pressure wash and apologized for not cleaning the deck. Nothing offered to rectify the situation at all. $379 of disappointment *Have not checked to see if anything else was skipped.
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April 2023 by Dino Capestrani
Great customer service as well as technical/mechanical expertise. The service department is exceptional and super nice to work with. West Central is my go to service for my old John Deere LT 160.As a follow up... after servicing my tractor, some how the bags on my bagger were missing. It happens. West Central ordered new ones and had them ready for pick up in a matter of days. These folks are the best in customer service. Brandi and her team in service are awesome. I'm so grateful.
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March 2023 by Roy Parker
Knowledgeable courteous crew. Terrific service and attention. Robin followed up and provided a few items that weren’t originally delivered. Great turnaround and resolution.
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October 2022 by dustin coyle
Don’t ever do any business here
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October 2022 by Christopher Abell
Great place to do business
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October 2022 by Eric “Barnzey” B
Great place to do business
