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August 2024 by Barb Briggs
Matt is the best!
He makes things so easy.
That store runs like a well-oiled machine.
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July 2024 by Dick Leavy
Just returned a package to Amazon. I had no idea how to do it. Ben was working and walked me through it step by step. I was extremely pleased by his help and effort.
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June 2024 by Denise Carney
Jason the owner has a way with customers that makes you feel At ease and he is very patient and knowledgeable about every aspect of all the services they provide. I was in there to ship some packages to my daughter and they were very very helpful and the cost was not at all what I expected. It was fast. I also made some copies and they also provided shredding for me. That was easy. No complication whatsoever. the atmosphere was very friendly. Everyone was kind and seem to know exactly what they were doing. I’m glad that Butler has a place to go to do all the things that I need done.
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June 2024 by Jarrid Lipscomb
Clueless employees, neither really knew what they were doing, they were switching sides mid transactions, line of people out the door because they were so slow! 25+ mins there when it should have been 3-5mins
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June 2024 by Melody Hunter
Excellent customer service. Conveniently located.
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June 2024 by Rich f
Great helpful and patient service!
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May 2024 by Kayla Adams
Staff always goes above and beyond to help you.
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April 2024 by Brad Waller
The guy was super friendly and very helpful you could tell he cared about every customer
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March 2024 by Alexis Pistella
Shipping prices were extremely high. They may have been a 'normal' price, but we went in asking questions and asking about different options. We were just told a set price and that was that. No customer service. The woman helping us was friendly otherwise. The, I assume, manager on duty was extremely rude to other customers. They were very busy, but that does not negate the need to do your job.
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March 2024 by Katelyn
Update: I am updating my review because today, three weeks later, she has found a way to reach my personal Facebook account and has threatened to report me to the police if I don’t remove her name on this review. I have removed her last name but I fully stand behind my statement. Reaching out to my personal Facebook account to message me is wildly inappropriate. Again, I strongly believe that she is not suitable to serve as a representative of UPS in a managerial role or any other role UPS has to offer her.The behavior of the manager at this establishment was extremely rude and unprofessional, which was a stark contrast to the service I typically receive from other employees. Her disrespectful demeanor was appalling, and I strongly believe that she is not suitable to serve as a representative of UPS in a managerial role. Jennifers disrespectful demeanor towards both her colleagues and customers was appalling. I firmly believe that she is not fit to represent UPS especially in a managerial capacity. It is strongly recommended that her position within the company be reevaluated promptly.
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March 2024 by Josh Kissel
Great customer experience. Staff is courteous and eager to help, and go out of their way to do so.
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March 2024 by Pickle Doll432
I agree with one reviewers assessment that they need to understand and respect their customers. I also was unfortunate to get the person who had no clue what they were doing but refused to acknowledge. A Very expensive process for the quality of work completed. I used to come here all the time and get the best service. But it is clear that they have gone down hill. Never, ever again.
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March 2024 by Ian M.
The store is generally helpful enough considering it’s close to home but the service has definitely depreciated in the past few months. I don’t know the reason like if they’re over stressed or what but the employees just seem inconvenienced by their customers. I much prefer going to Kohl’s for Amazon returns if I can.
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March 2024 by shaun austin
Have always used UPS stores to ship out products. I use a shipping service so I print my own labels, sometimes at home and occasionally at the store itself. This time I paid to use their computer and printer to print my labels in store. The miserable woman running the place told me it was “highly offensive” to print my own UPS labels at the UPS store. What a weirdo. I’m still paying UPS, and paying the store to use their computer and printer. The time before that she charged me 2$ to run one piece of tape on my box. Whatever, I laughed that off. But telling me it was “highly offensive” for paying to use their products is absolutely obnoxious. I have shipped 100s of packages out at other UPS stores and have never had a problem. It’s a shame this is the closest one to my house. I will have to find other means to ship, because I’d never deal with that weirdo again.
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March 2024 by Scott
Do not utilize this store. They will not make your Amazon return an easy process and they make you purchase their products to do a return. Ran by clowns
