-
February 2024 by Mark Wilson Jr
This place is a joke I’ve never had a pharmacy ask me the reason WHY I’m having medication prescribed to me completely crossed the line fast forward to today they refuse to even look for my ear medication. I do not recommend letting these lowlifes handle your medications.
-
February 2024 by Brandie Birckbichler
I wish I could leave a review with zero stars. This place is an absolute joke. I had the best pharmacist in the world but unfortunately he had to go out of business and all our files were sold here. Couldn't get through yesterday, finally got someone around 10 after 2:00 who said to give them an hour. I went after work at 4:40 and they asked for 10 minutes. When I said forget it, I'll come back tomorrow I was told it would only take TWENTY minutes. A. Which is it? B. Why isn't it ALREADY ready??? The two people I dealt with were not very professional, nor did it seem like they cared AT ALL. I thought maybe Institute Hill Pharmacy spoiled me but judging by the rest of the reviews, this place is just subpar at best. I won't be going back. Ever!
-
December 2023 by Ashley Parsons
I would feel bad for leaving a 1 star review if this really wasn't the actual worst pharmacy I've ever been to. I've had to go to regularly go to various pharmacies over the last 10 years and I haven't had issues until we moved to Butler and I started coming to this pharmacy. My prescription has never, not a SINGLE time, been ready on time. I'll call the automated refill system, it'll tell me 3:45PM is when it's ready, I'll show up at 4:20-4:30 and STILL get told that I have to sit and wait 10 minutes. It would be one thing if there were only 2 people behind the counter but there's 6 people back there...
-
December 2023 by Todd “Toad” Maxwell
If this place was my only way to stay alive I'd choose death over doing business with you
-
November 2023 by Bill Sintz
Great pharmacy. Super considerate staff, very helpful and friendly! Good prices. Plus, its awesome to have them downtown where people who who live in city can get there easily!
-
October 2023 by Kate
Absolutely the worst pharmacy in butler county. They claim they are understaffed but simply just lazy. Everyone works to get paid to do our jobs correctly and they work and get paid to not do their jobs at all. It takes 2-3 days to even refill a prescription which is unacceptable.
-
May 2023 by j r
Waited for some time to checkout - cashier nowhere in sight. Patrons getting annoyed and started searching the store for a clerk. Cranky man came up to check patrons out. ?
-
April 2023 by julie edwards
A store is a store is a store...The biggest plus about the rite aid @S Main is the pharm is the only one open until 9pm. Except weekends.
-
March 2023 by Debora Dawson
We used the drive-through for a prescription pickup. We inquired about using our Good Rx card. We were told we would have to come back later b/c they were too busy and understaffed.
-
February 2023 by Seamus Cohan
Absolutely the worst pharmacy in Butler County. Get orders wrong, get insurance wrong and ask you to come pickup prescriptions they don't have in stock. The pharmacist is most unfriendly and actually said, "Can't you see I'm too busy to answer your questions?!" Actually spent 20 minutes waiting for regular checkout at front of store with only one person already checking out in front of me. So, Rite Aid of 139 S Main St Butler has the worst pharmacy, unfriendly staff and the longest checkout times.
-
February 2023 by N C
I used to love this place at point plaza. 16001 butThe past few times I've been there they think prescriptions being filled are an accident, without calling to verify, not filling prescriptions until patient comes in. Then asks i we've received the text message that script has been filled. I had a RX sent over 24 hours before trying to call and then put on hold for 10 minutes, then when I went in and asked it STILL was not ready. After getting the script I get home to find it wasn't even mixed. Not sure what happened but it's a shame.
-
September 2022 by angela mccardle
Horrible pharmacy , I went to pick up my prescription yesterday and they closed the pharmacy at 3 with no notice ! Seriously, how do you do that ? People need their meds ! I can't sleep without my ropinirole, last night was miserable!
-
August 2022 by Maria
The first time I got a vaccine and prescription filled here, everything was great. The pharmacist was kind, the workers friendly, and everyone knew what they were doing.When I went to refill my prescription, it took multiple days and phone calls before they sorted out whatever issue they had. They apologized and said they had a new pharmacist.When I went to refill my prescription the next time, it took 6 days, at least 5 phone calls, and me showing up in person twice (after they texted and said it was ready!). They blamed my insurance. I called my insurance directly, who said that the pharmacy had never contacted them. After days again, I managed to get my refill as the workers avoided eye contact. No apology this time. I should've left then, but no.The third time I went to refill, I again didn't hear from them. So I called. They again said there was an insurance issue. I noted that they had this issue last time- did they need my insurance number again? Why didn't they save it in the first place? The girl on the phone argued with me and said that her calling the insurance wouldn't solve anything; I argued back that that's what the pharmacist had to do last time to figure it out and that I didn't have days to wait for my refill.Unsure if I would get my prescription before I was out (two days had already passed), I asked my doctor to send my other refill to a different location. It was filled in the hour.When I went to pickup my final prescription from Rite Aid, I used the drive thru because I currently have COVID. There was a sign in the window that said to go inside to get prescriptions. The worker saw me and motioned for me to come inside. I attempted to mime that I was sick to him. What the actual heck is going on with this place???
-
April 2022 by TJ Coyne
They don't know how to answer the pharmacy phone
-
January 2022 by Jeremiah Conti
This honestly was the first terrible experience at rite aid I have had. One they offered me no help towards trying to find my appointment. Then while I was in the store numerous pharmacist made unprofessional comments towards me mocking me as I was on the phone explaining how no one was willing to help. My job is literally endanger and they made a smug remark about how everyone is like that… worst experience in my life
