-
August 2023 by Jamie D.
Got our Pomsky groomed here twice now with no problems. Meghan did a great job. No problems! Our pup's coat was shining!
-
March 2023 by Ash ..
this review is not for the store as a whole, but for the one employee who i've talked to twice now. i never got his name, but he was incredibly knowledgeable and helpful as i just got a ball python. as a first time owner, i had a ton of questions, and probably talked to him for about an hour. he was so nice, showed me everything i needed, gave me the basic info i needed to get started. he really cares about the reptiles there.
-
June 2022 by Kitti Knupp
I would like to share that I have well had a 7 year old turtle. That was just healthy and happy tues. I went to petco because I always go to pets in the park for feeder fish they were closed so went to petco so . There was signs that fish were under observation. Well it is Thurs and I came home to a dead turtle! I got 10 fish there was 5 live fish and 4 dead fish so she clearly ate one! When I called to talk to a manager all I got was "I'm sorry" be very cautious buying fish there. I know have to explain to a 7 year old why her turtle is dead.
-
May 2021 by Riki Conners
Scheduled an appointment for my dog. Haven't gone yet but the process so far has been so easy.
-
June 2020 by Ron Shirey
employees so rude to me about my service dog off leash. ada allows for my tasks told employee that. was so rude. sad. never will i enter this place again.
-
February 2020 by Sherry Halm
Our dog, Koda, has attended puppy class and graduated. He is now a Therapy Dog. Blaise is his groomer. She does a fantastic job. Every single employee is polite and helpful. Love taking the dogs there!
-
February 2020 by Susan H.
We took my dog here to have his hair trimmed and they injured him so badly that he had to be rushed to the vet because they had cut him so deeply that he needed to have stitches. My dog is a tiny dog, that doesn't fight or try to get away when cutting his hair. He stands perfectly still but yet somehow the incompetent individuals at Petco still cut him. When I spoke to someone in charge they offered to pay for the stitches but nothing further than that. My dog is now traumatized and has anxiety attacks when going to the vet or dog groomer. We have now started cutting his hair at our own home. The person in charge at Petco told me that they didn't care if our dog was traumatized that this was not their problem. They paid for the stitches and that was all they were going to do. They do not care about pets at PETCO, they are only worried about their bottom dollar. I love my dog like a family member and I will never go to anther PETCO for as long as I live for any type of product. STAY FAR AWAY FROM THIS STORE!!
-
October 2019 by Zee Markel
Took our 3 farm cats in for vaccination and everything went well. Not a long wait and the price seems fair. We paid $207 for all three cats boosters. I will go back.
-
September 2019 by Tanya C.
The worst experience EVER!!!!! THEY WAS RUDE I went in to buy a gold fish for my (17yr old) son who already has a goldfish (same one) for about 2yrs so he wanted more so he went out and bought a 40 gallon tank and wanted 1 more so 2 total and the young girl refused to sell me one told me basically we don't have to sell u one if we think they're in danger I told her everything I just wrote she told me "they're souls too" and then starts yelling at me accusing me of just wanting to bring it home to kill it and she absolutely wouldn't sell me a goldfish the worst experience I have ever had I still don't understand why she wouldn't so I went to pets in the park explained the same situation without telling them what Petco did everything thing that lil girl said was the complete opposite
-
September 2019 by Mary Q.
I have tried to call to get my cats nails trimmed four times. They never answer the phone. I hear music for 10 minutes then a recording says they are too busy to answer. Terrible customer service. I had given them a chance with buying my cats food there, but since they cannot take the time to answer my call I will order from Chewy. More convenient anyway. My vet will gladly trim his nails and it is not so chaotic.
-
May 2019 by Scotty Bowties Noca
I was just in the Butler Petco and their fish display is horrible. Sick or dead fish in almost every tank. If you are interested in the hobby DO NOT GO THERE!!
-
May 2019 by Georgette Fleeger
I had my pet to the clinic at the Butler store 2 weeks ago after hearing good reports of the service, my experience has been anything but!!! I had him microchipped and rabies vaccinated. The chip fell out and the assurance that the rabies vaccination was proper is now in doubt also. I accept some responsibility as I never asked if it was a licensed vet or technician, and their credentials however I would NOT recommend service to anyone without properly researching who is performing the duties I entrusted the welfare of my pet to.
-
December 2018 by Mariah McDougall
my fiancee and I made a appointment for our dog to get groomed which was the second time we had been there, and we get there and they cannot find her rabie paperwork in their system and turned us away. that is what I call irresponsible and unorganized. we will not be going back.
-
December 2018 by Heidi L.
The previous reviews are definitely NOT the current norm. Tiffany has been working with my 5 month old puppy. Bathed him a few times before his first official haircut. She is gentle, and very kind to our little puppy. The manager assured me her team would take great care of him and they absolutely did. Don't let the previous reviews detour you. They did an excellent job.
-
October 2018 by Paula Labay Mayo
Fire the ENTIRE staff, get PROFFESIONAL groomers and animal loving staff instead riff raff from the street!!!