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October 2023 by Shayla Houts
Got to work with Mark. Hes a great help and very nice. Highly recommend seeing Mark if you're in need of a good bed at a good price !
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August 2023 by Cari Hochbein
Luis & Josh were both great - so friendly and knowledgeable. This was my second time in the store. The first time I worked with Josh who was wonderful. He was extremely helpful and went above and beyond to help me narrow everything down. By the time I left, I had a much better understanding of my preferences and the direction I wanted to go. I just needed a little time to think about it. But, I knew I’d be back because of Josh’s excellent service. When I came back today - Luis was there and he also went above and beyond to make sure I was confident with the choices I was making. He talked me through key differences and helped me to finalize the purchase. I enjoyed working with both of them and would definitely recommend to others.
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August 2023 by Myka
Maryanne is very thorough and she is supporting. The most amazing thing is she really does care about you, Maryanne is committed to doing anything for you if it doesn't work for you she is the type of person to really go out of her way to take it to the next level of care and consern when it comes to satisfying you as a customer. I give Maryanne a 10 and she is meticulously ready for the very best and that means she will do the greatest extension for you as a customer of hers. Her store is clean and comforting. Greatest experience I ever had.
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July 2023 by Sarah Cowder
We had the pleasure of working with Ryan today. He was very knowledgeable about the beds which was so helpful as this was our first time buying a mattress. He was very kind and friendly and made our experience enjoyable and easy! We absolutely recommend him!!
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July 2023 by Janelle Shaffer
I worked with Marianne at Mattress Firm in Butler and she was the best! She had an answer for every question and knew everything there was to know about the best bed for me. My two toddlers were with me and Marianne made us feel right at home, offering us waters and giving my girls balls to play with while we took our time choosing a bed. She had the best recommendations and kept it real with me the entire time. Very happy to work with her and mattress firm!
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June 2023 by Hayley Hartle
Marianne was the most amazing and helpful saleswoman I have ever had the pleasure of meeting and working with. As young girls starting adulthood she worked with us with so much respect and made our experience so fun. She answered all of our questions and completely helped us for our future endeavors. Thank you so much Marianne we love you!
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June 2023 by sophia biondi
Went into the store with no knowledge on mattresses and Marianne provided so much information. She is so knowledgeable and so personable. Easily one of the most helpful saleswoman I have ever come into contact with. Thank you so much Marianne for making our day!
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June 2023 by Sabrina Cox
Jackie is absolutely wonderful! She assisted us in finding the best mattress for our needs. Very personable and easy to talk too. Explain a lot of facts about our sleep that we never took into consideration before. Thank you, Jackie!!
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June 2023 by Sissy Molnar
Jackie is the reason we purchased a Stearns & Foster Estate Firm mattress along with the base. She was very knowledgeable about how both the mattress and base will benefit my husband’s back issues. She took an hour or so with him one day and we returned on another day to look again. Sold! However, it was her personality, knowledge, ability to connect with our needs and overall salesmanship should be recognized. We will be returning for any future purchase because of Jackie!
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May 2023 by Deb Melton
Jackie explained my options and was helpful and knowledgeable about the mattresses I tried out. I like that the mattress I'm purchasing is in stock. I decided to go with the adjustable base to help with my back and sinus problems. I'm looking forward to a good night's sleep!
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May 2023 by Leslie Shaeffer
Jackie at the Butler Mattress Firm made our first mattress shopping experience extraordinary! After telling her what our problems have been with our current mattress, she went right to work and found 2 great options to choose from, without the extra hassle of looking at any other options. After we made our decision with our new Temper-Pedic, she narrowed our finance options down to the penny and even went above and beyond to search other outlet stores to find the mattress that we had tried only minutes earlier! Jackie is an exceptional salesperson but also making sure we had a great customer experience. We definitely recommend Jackie and the Butler Mattress Firm to our family, friends and to anyone who needs the best night of sleep any mattress has to offer. Thank you for everything Jackie!
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April 2023 by Jena Hall
We used our 120 night trial and exchanged our firm mattress for a medium mattress thanks to Alexis Allison, Butler, Pa. We weren’t quite sure what we wanted or how to fix our aching that grew throughout the night. She was very relatable and thoughtful of our wants and needs. She explained each beds features and got us the most bang for our dollar, not to mention, she was a total genius when discussing the actual chemistry design of each mattress and how they work. She even talked us into a couple pillows at a great price. Highly recommend her and Mattress Firm, they made everything so easy, even though we were wrong with what we thought we wanted. I’m glad I took their advice!
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April 2023 by Audrey Imhof
Terrible experience, wouldn’t recommend to anyone. We went in looking for a mattress. Jackie was instantly focus on selling us an adjustable bed frame, more so than the mattress we went for. I’ve had back problems for 20 years and she kept insisting on adjusting the bed frame in positions that I know irritate my disc problems. She never took the time to ask or listen. Then when we agreed to a bed at a set monthly price through financing, she kept increasing that price without explaining why it was going up $50 a month. She couldn’t give us an exact price or payment. She kept saying it could be a little over $100, it could be $120 or or it could be $140. After initially selling us on $93 a month for 48 months. I believe it was the accessories that she was pushing but playing off as they were part of the package. Accessories that we did not need nor wanted to pay for. We ended up going to Mattress Warehouse and buying the perfect bed with the financing we wanted and had a phenomenal experience.
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March 2023 by kirsten
We worked with Kevin tonight to find the best bed for my husband and I! Kevin was wonderful. He was so knowledgeable about the different mattress types and was interested in knowing us to find the perfect bed. We did not fell pressured to buy a mattress and felt like Kevin helped us buy exactly what we wanted/needed. He cares about the person not the sale. Very happy with our purchase!
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March 2023 by Alexis Pampeno
Jackie was such a great help! She helped me find the right bed, frame and accessories! She made the process super easy and fast. I’m so excited to get my new bed and help my lower back and hips! Thank you Jackie for everything! ?❤️
