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March 2024 by Eyal Avrahami
Great place to file your taxes.
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March 2024 by Llonia De Fae
Did all they could for me
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February 2024 by Jennifer Frye
Excellent service, very helpful, quick and easy experience with the new options to upload documents before the appointment.
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October 2022 by Terri Moorcroft
This office filed the taxes for a Supplemental Needs Trust incorrectly, which nearly resulted in the loss of government benefits for a disabled person, including his Medicaid, on which he is dependent for his very life.As trustee, I opened a case with H&R Block on August 2, 2022, and was told that a full refund of the fees for preparing the taxes would be given for both years that they filed the taxes incorrectly (tax year 2019 at this office, and tax year 2020 at a different office). It's been almost seven weeks, and I haven't yet received anything from them. I've called a local number two times and been told that someone would get back to me, but even that much hasn't happened.So I've now had to open a SECOND case, one day shy of seven weeks later, to find out where the refund for the fees is (a total of $940.00).Straightening this mess out has required the assistance of an attorney specializing in taxes, and a *competent* tax preparer -- a non-stop nightmare that still hasn't been resolved, and you absolutely do not want to find yourself in this same position with your own taxes, believe me. If I could give this office minus one thousand stars, I would.Edited to add: The response from H&R Block below my review, to me, is absolutely meaningless. I would suggest paying no attention to it. How are they so quick to respond to a negative review, when they don't even have the time to return phone calls? They butchered the taxes for the trust beyond recognition, clearly had no idea at all what they were doing, and they want me to allow them to correct it? I'd have to be a fool. They need to just refund my money already, as they promised they would, seven weeks ago.
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August 2022 by sky marie
They kept screwing up my taxes and said I was getting money back and I got the check in the mail. Now the IRS is saying I owe them because of an amendment I didn't make. I have been fighting with them for 3 months to fix this and have gotten nowhere because nobody is helping. I will keep fighting to get this resolved but I will NEVER go there again for any future taxes.
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April 2022 by Mary Huegel
I'm very pleased with the professionalism of the people...our taxes were doing in a timely manner
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April 2022 by Sheri Smith
Horrible. Will never go there again. My boyfriend will never go again either. His experience was horrible
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March 2022 by Randall Bell
Debbie did an excellent job for us. We were very comfortable with the accuracy of our return.
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March 2022 by Haste
I already called the number. 2019 taxes took over a year, to get back...and 2020 I filed through IRS, took 15 days. Now trying again here in 2021, going on 2+ months.(No notification on updates)Do we even need a 3rd party, to deal with taxes?What's going on?I pay you to deal with IRS...simple.Why do I need to contact them?
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February 2022 by Duane Hightower
I've been using H & B Block for about 16 years now. This was the first time I dropped off my taxes. Helen at Point Plaza in Butler was extremely helpful to get my taxes done. Never had a problem with this location. I'm completely satisfied!
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February 2022 by crystal bailey
Horrible my taxes was rejected because a form I gave that had to be submitted with my return and wasn't it took a week to get the problem resolved
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January 2022 by Judd Covert
Getting our taxes done can be very stressful for my wife and I. We've had a tough couple of years. Shania, who worked at the front desk, put us at ease and was so sweet from the time we walked in the door until the time we left. Helen, our tax professional, is the best and she truly wants the best for her clients too! We were completely blown away by her knowledge and how helpful she is! We look forward to doing business with her for many years to come!
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July 2021 by Angela Stagnaro
My tax professional apparently made a mistake when doing my taxes and because of it it took over 3 months for me to get my return back. During that period I tried contacting h&r block several times when I was able to get a hold of someone they said there was nothing they could do it was out of their hands. Now I want to talk to someone because I have not gotten my child tax credit that I'm entitled to like we do the same mistake and no one has called me back after several attempts.
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April 2021 by Jericho Carter
Getting our taxes done can be very stressful for my wife and I. We've had a tough couple of years. Shania, who worked at the front desk, put us at ease and was so sweet from the time we walked in the door until the time we left. Helen, our tax professional, is the best and she truly wants the best for her clients too! We were completely blown away by her knowledge and how helpful she is! We look forward to doing business with her for many years to come!
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April 2021 by Tracy Gohn
Vicki butler is always so good with our family.
