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May 2021 by Maureen Spolan
Yes It’s very pet friendly and everybody that works there is very friendly and helpful
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March 2021 by Laura Kosht
Rude customer service. Online ordering is horrible.
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July 2020 by Renee Boal
Terrible customer service. Most people who work there hate it, all are cranky, and it reflects.
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April 2020 by Brandi Hayes
RIDICULOUS!!! Ordered our kitchen cabinets online for curbside pickup and took an hour for them to bring them out. Many other customers came and went after us with their orders, yet we still sit here! NOT HAPPY! This is why we are Lowe’s fans. This is nuts!!! Such a mess! No where to park.
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July 2019 by Brad Huey
employees at cash out are really rude. first time being there and they got cocky with me because I didn't know where line started. will never be back!!!
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July 2019 by Surenu Ericka
awesome place and awesome people.
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January 2019 by Keith C.
We purchased a stove for my mother and they failed to install for an lp gas home. The installers obviously didn't test as the flames were 4 inches high off the top of the stove dangerous for a 73 old lady. Very dissatisfied ! Vote Lowe's !
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November 2018 by Ashley Gilliland
Love, love, LOVE the veterans discount & they have parking for them should they need it.
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September 2018 by Kimberly Bish
Horrible costumer service
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September 2018 by Gary Long
Ordered appliances at the Butler store. Waited 2 weeks for delivery and installation. When delivery driver arrived my installation instructions were a mess. They had them taking my microwave instead of my stove. Driver told me I had to remove my old microwave and move my own refrigerator. He said the only way they move appliances is if they haul them away. He took an attitude and said we would have to reschedule. Wasn't even there 10 minutes. I even offered them mone
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February 2018 by Kathy Mitchell
Today I went in to pick up a few things and wanted to use a store credit we were given on an item that we returned back in November WITH a receipt. I had about $56 in my cart and the credit was for $25 and change. I was informed I couldn't use it because it had to be my husband? Are you kidding me? I have been in retail for over 25 years and that is the dumbest policy I have ever heard of. I walked out and we will not be back. We will be shopping at your competition across the parking lot.
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January 2018 by Nick A.
I hated this experience I went in to buy an orchid and it broke during the check out and the lady just watched it happen and said "oh well" down right disrespectful I love plants and it ruined my love for it at the time never going there again!!!!
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January 2018 by Dave Rennick
Had a great experience in the store tonight. Mike (from lawn and garden)went well above and beyond in resolving our appliance issue with Samsung. Connie in appliances made our replacement purchase quick and simple. She was very knowledgeable regarding the products they carry. And last but not least Donna the store manager that kept checking in to assure the issue got resolved.
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June 2017 by Tiffany Y.
I stopped in here to purchase a gift card. The selection of gift cards was large, and I found what I needed. The cashier was friendly.
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February 2017 by Crystal Fair Waltenbaugh
I was having a hard time with an online order that was messed up and two managers from home Depot in Butler went above and beyond to help me fix the problem and make sure I got everything right and matched all prices and promotions. So Alex and Joann I want to thank you soon much and I hope your employers know how wonderful you are and how lucky to have you. Once again thank you.
