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June 2024 by Darin Cowen
Dropped off a bunch of clothes. Had them in trash bags. A nice young man helped me unload. All signs were well placed and understood. No problems at all. Thank you.
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June 2024 by James Griffith
4.99 for a hot wheel. 30.00 for a cheese Ball container of random toys.
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March 2024 by Brittany Hutchinson
This location doesn't accept $100 bills. They nit pick donated items and yell at people for items dropped off by other individuals in front of them. They will not correct a mispriced item ($18 over priced) double check your receipt before you walk out the door, even in a case where you have an medical emergency to run home to. Probably the worse policy goodwill in the Pittsburgh area. I'll never be back.
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March 2024 by CB
My disabled client and I went in here and spent 75$ yesterday. My disabled client is an amputee. The clerk told her one benefit to being disabled is she only has to pay half for a pedicure (she's had her leg removed)...ARE YOU SERIOUS???? DO U KNOW SHE NEVER WANTS TO LEAVE HER HOME BEC OF PEOPLE LIKE YOUR STAFF...I FIND NO HUMOR IN WHAT WAS SAID...IS THIS HOW U TREAT ALL DISABLED CUSTOMERS?? WOW!! ILL ALSO BE CONTACTING YOUR CORPORATE LOCATION....
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February 2024 by Guy Ruff
Lots of nice cloths. This area is a little more wealthy so quality donations seem better. Prices are typically same as other stores. Clean location. People are friendly
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February 2024 by EIEIO
My disabled client and I went in here and spent 75$ yesterday. My disabled client is an amputee. The clerk told her one benefit to being disabled is she only has to pay half for a pedicure (she's had her leg removed)...ARE YOU SERIOUS???? DO U KNOW SHE NEVER WANTS TO LEAVE HER HOME BEC OF PEOPLE LIKE YOUR STAFF...I FIND NO HUMOR IN WHAT WAS SAID...IS THIS HOW U TREAT ALL DISABLED CUSTOMERS?? WOW!! ILL ALSO BE CONTACTING YOUR CORPORATE LOCATION....
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January 2024 by William Thoma
I've never had anything but positive experiences inside the store, which is why they don't get 1 star. Just about every time we stop there to donate we are met with the rudest workers at the donation door. I don't know their names, but there is an older lady and an older tall thin gentleman. They could not be ruder people. The gentleman was there last night and that encounter was my last straw. I will not be back to this location. My donations and my front of house business will be going to the Cranberry location from now on. It's a 40 minute drive for us, but I will not be treated this way again by the Butler staff.
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December 2023 by Nickolaus Reynolds
The pricing here is outrageous won’t be coming back here and will warning people for sure
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December 2023 by Sheila Neely
Lots of decent items in the goodwill. The clothes could be better organized
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November 2023 by Justin Valensky
We had enough shopping at your store old man grey beard I’m tired of his snotty attuned he screwed us over with money wanted more money he was laughing at my girlfriend then he argued with me letting other customers laugh at us 7 dvd coasted 33 and he wanted another doller l gave him 33 and we walked out items we bought screw u last time u laugh at my girlfriend ignorant fool you should be fired he is slow and treat people differently and we asked we can hold he sayed no other people hold stuff ???? ur store terrible service we use like it but he is the problem
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October 2023 by Autumn Longo
I haven't donated here yet, but the place is always a wreck, with opened toiletries being sold for $2-$4 a piece (you could get the same thing brand new at Walmart for cheaper!) Seems like they are gouging people, but every now and again you can find a gem. It's also a little off-putting that the cashiers still won't bag or offer to bag your items for you due to covid... I understand everyone has different comfort levels but it feels like an excuse at this point.
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October 2023 by The Coffeeholic Mommy
Rude staff no signs about donation area saying it one way. Only one way sign was at entrance to parking lot on the side I came in. Had two people come tell me back to back I was turned the wrong way. I'm donating to you and you are rude and on top of it they want you to sort everything into bins doing their job! Not donating here again.
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October 2023 by Deborah Gravatt
Have great prices huge Inventory friendly
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July 2023 by Jess Yurko
Exspensive for cheap used items
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July 2023 by S
I've always enjoyed this place's selection, but the pricing on "Special Finds" is getting out of control... $25 for a faded shirt? Even if it's a band shirt, it's not verified to be authentic merchandise and it's not even in good condition. Not cool considering it was handed in for free.
The man working the register was unpleasant and strange. "Strange" is fine for me, but the level of rudeness he displayed was unacceptable and changed my opinion of the place very quickly. I don't think I'll be buying anything if he's the only one working the register during my next visit.
However, the employee with the long reddish hair is lovely and super helpful! I've seen her in many times and has always made visits worthwhile and was kind. Kudos to you!
My last note is that there's no defined men's t-shirt section. Everything is mixed into women's, and there's hardly any chance of finding even just a plain slogan tee in the men's section. You'd have to search the women's section.
The clothing organization isn't great, but it's not the worst I've seen. It can definitely be better.
