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August 2023 by Jennings Graham
All of my visits to GEAR has ended in frustration. First, they claimed to not be able to find a part, which ended in them keeping my bike out of action for 3 weeks instead of the initial 1 they told me. I had actually called after a week and it appeared nobody even checked on it. My most recent experience was rim tape on a brand new wheel not adhering to the rim, which resulted in a bunch of extra work for me.My advice: invest the money in a good set of tools and educate yourself on the intricacies of your own bike. GEAR is just another run of the mill corporate bike shop that is ill prepared to service a high end bike.The only reason I’m giving 2 stars is because the tech has always been nice to me. I don’t think they are intentionally trying to frustrate their customers, I just don’t think they have the expertise. I pay money for a service - that service shouldn’t require me to spend extra time to fix things that were screwed up and prevent me from riding my bike.
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June 2023 by Michael Jurasko
Took my levo to get the derailleur adjusted. Got it back even more out of adjustment than when I took it to them. It wouldn’t even shift through all the gears. Had to take it to a local shop to actually get it fixed. I didn’t notice the issue until I was already home. Better off to support local shops
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April 2023 by jay schaffer
I went to this store to buy a e-bike I want to say they were very helpful. On the second note I didn’t buy from them because I couldn’t get an extended warranty through them i was told further more they couldn’t get the bike I wanted they said they ordered it but never came in . So to get the extended warranty, I ordered it through Aventon I received my bike and it wasn’t working properly so I took it to these guys to fix the problem and when I got my bike back in a good time they didn’t tie the wires back didn’t tighten up the screws and didn’t put the grommet back in the wire hole . So if you decide to have work done on your e-bike make sure you check it out good before you leave I haven’t gotten to try the bike out yet since I had to button up their work for them!!!!! If I hadn’t checked it out the wires would have been rubbing the rear tire which would’ve caused me alot more damage and problems!!!! Oh and I forgot when I got it back it had two scratches on it!!!
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April 2023 by Kelsey Chvala
My husband Daren called to get help with his new e-bike. Josh saved the day and took the time to talk him through a few simple things over the phone. We really appreciate small businesses and people like Josh who take time for each customer. We will definitely be going back there in the near future!! Thank you again so much!
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March 2023 by Frank Edward Stone
Had my bike back in shape in 2 days and the price was right.
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March 2023 by Joseph Corraini
Huge selection and their location are a big plus.My main issue is when I received my bike, there was a scratch or scuff on the chain stay.
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March 2023 by That One Guy
This place is great! I must have been in the store 10 or 12 times over the last couple months tire kicking trying to figure out which E-bike is right for me. Each time I was there, the guys would answer all the questions I had. They even searched answers on some technical questions if they did have the answer. Every time they had the patience to deal with me! Ultimately I did buy three bikes from them. I 100% recommend this place!
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March 2023 by Michele Lukehart
Great customer service. Had my bike ready when I got to the store. Showed me the basics. Took it to an ATV event over the weekend to ride the track to watch the riders. The bike held up well on the rocks and hill. I had no trouble with it pulling me everywhere I needed to go. Great bike and got it on sale.
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March 2023 by Laura Smith
Bought a bike few months ago anytime needed something done they've been great about fixing it love my e-bike
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March 2023 by Nathan Osche
Not really a review, just wanted to note that the hours on Google are incorrect. Drove out to ride Alameda and forgot my clip shoes. Stoppedto buy a set of flat pedals, Google said they were open until 6 PM, but are actually closed on Sundays.
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March 2023 by David Rossman
Awesome shop and great crew working at the shop. Very friendly and helpful.
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March 2023 by Michelle Thompson
Josh was great made our purchase easy. We would highly recommend
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March 2023 by RADFAHREN USA
Great customer service and selection of bikes!
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March 2023 by David Goettler
I bought a bike here recently and they had plenty to choose from. I had an issue with a part going bad in the first week and they took care of it without any questions. 400+ miles and still going strong.
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March 2023 by Chris Banks
Great service and great attitude! Got me on the road in no time!!!
