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January 2024 by Bill Painter
Incredibly poor customer service from both staff and manager. Told car available then told a minute later it was not available. My wife questioned why we could book online with our insurance claim, if no the cars are not available. Then told they were going to cancel our reservation completely and hung up.
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January 2024 by Harry Rush
The workers at the Butler Enterprise Rent-A-Car are a top-notch crew.
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December 2023 by Brittney O'Toole
Had a car accident and GEICO sent my info to enterprise over a week ago and I arrived this morning at the repair shop to find out they had no rental for me. The gentleman tried to tell me he just received my information that morning, which is a complete lie. I have confirmation that it was sent the same day. He turned around and walked out of the repair shop. He called me back a few minutes later and tried to backtrack and say they tried to call me but my voicemail box was full--also a lie. No missed call, my voicemail box is not full, I don't even have ONE VM saved. The gentleman was totally rude, I connected us 3 way with GEICO and he hung up. I do not recommend this location to ANYONE. Hertz was able to get me into a vehicle, thankfully.
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November 2023 by Samantha Brown
Lamier and the other staff at Enterprise were super friendly and very helpful! Highly recommend!
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September 2023 by Lori L
I recently had to use Enterprise Rent a Car in Butler. They were wonderful! Answered my many questions and took excellent care of everything. Cory and Jake are awesome! I really appreciated all their help. A++
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September 2023 by Brittney Slick
I talked to the employees about getting a comparable car to the one we have. They said there was nothing available. When we get there they are telling a new customer they have a rental available the type I needed. I asked questions about the cars damage and who would have to pay for it to get towed because the tire is flat. Because I asked questions they said they can't give me a car. WHAT?! You guys are awful. No customer service. And it's sketchy it's a problem to ask about my safety and liability. I thought you cared about your customers.
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August 2023 by Ray Gonzalez
The associate was very pleasant and helpful in getting us on our way quickly. He explained everything and even helped out when I called with a question after leaving the location. The car was beautiful and clean when we got it!
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August 2023 by That Guy
Don't ever use this company. Showed up the day I had reserved with a confirmation number to pick up a car. Was told "we emailed you, we you didn't leave a phone number; we don't have any cars available until next week."First off, they never emailed me, I double-checked my inbox and spam--no they did not email me THEY LIED. And I did in fact also leave my phone number when I reserved the car--it is a requirement with an * that you have to fill out.**Update** Camilla (Enterprise Holdings Customer Service)Aug 3, 2023, 9:06 PM CDT"Thank you for choosing Enterprise for your car rental needs! My name is Camilla. I will be happy to help you today.I am truly sorry for your experience at our Butler location. At the time of your reservation, our fleet showed that we would be able to fulfill your request. Unfortunately, we are never able to guarantee a vehicle or a specific make or model. Unexpected issues such as repairs, accidents, manufacturer recalls, vehicles not being returned on time or to different locations, along with a global vehicle shortage, can adjust our availability"Lies and incompetence. DO NOT GIVE BUSINESS TO THIS COMPANY
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July 2023 by Mike & Gretchen Shaffer
Our experience here was all around a pleasant one. The rental car suited my needs while our car was in the shop. Was nice and clean. We worked directly with Ryan and Corey during setting it all up over the phone and when checking in. Very professional, personable experience.
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July 2023 by Alyssa Brooke
I always have a great experience at the butler enterprise!! Their prices are always cheaper than everywhere else, staff is very friendly and helpful! Beautiful and nice selection of vehicles that have never gave me any type of issues on my trips from Pittsburgh to Philly both ways! Definitely recommend Butler Enterprise :)
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July 2023 by Brandi Galanski
Reserved a car for my trip to Michigan (and back). Requested to NOT be put in a Toyota (personal preference) and they HAPPILY obliged! Loved everything about the experience. Came in a little early to pick up a car, and a Malibu was available! Called to explain that I wasn’t going to be able to return on my scheduled time, due to weather in MI and OH. They had no problem with being a couple hours behind. They had me checked in upon departure and out upon return in record time! I’ve rented from Enterprise MANY times (+20 times in 5 years), and this is by far the best experience and location; in my opinion! Thank you, Butler Enterprise! You made my trip worth every penny!
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July 2023 by Dana Ghrist
I totaled my jeep, and my insurance got me a rental car from Enterprise until they were able to get everything I needed to get the check they were giving me since my car was not fixable. I was able to keep the rental without having to pay anything out of pocket until I found a new car and purchased it. I then drove the rental to enterprise and my fiance drove my new car there so I could have my car after I dropped the rental off. I've gotten 2 rental car from them because of accidents and both times they gave me extremely nice cars. One was a 2023 and the other a 2020. I'd never go anywhere else if I need a car
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July 2023 by Kevin Luke
Rental was perfect. I reserved using enterprise's website then on the day I went to pick up, everyone was friendly and got my rental ready in minutes. I had a thorough run-down of what I should know regarding the vehicle or what I should have if anything was to go wrong. Thank you Enterprise see you more in the near future.
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June 2023 by Nickie Kiffer
Worst location ever! Had my reservation, called the day before to confirm. Was told anytime after 12 would work showed up and said no car. Didn't even try to help me just said sorry nothing we can do and tried to send me on my way. They prevented me from attending an out of town funeral and didn't care. I started to get upset I lost it! Who wouldn't when they just blow you off and then tell you to leave. Worst people ever and never took any accountability or even tried to help me.
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June 2023 by Greg Kiffer
Had reservation to pick up a car. Called day before to confirm the reservation and was told to come after 12pm to pick up car. When I showed up I was told they had no cars to be rented. I am assuming they rented out my car to someone with out a reservation or gave a reservation with out having a car available. Then with out any care or resolution I was told to leave because I was angry at lack of care from the staff. Seems to me they don't know how to run a business and this is a normal day by day way of doing business.
