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February 2024 by Gillian Chapman
My family and I have been part of this bank for a very long time. My mom has been a member since 2009 and they’ve always been very great with helping us out. They were great at helping me set up a savings and a checking account which made the process easier and they are always so nice when I come in.
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September 2023 by John D.
Very friendly and efficient. Went here after being turned away at another bank because they said I needed an appointment to open account(s)..We had driven 45 minutes. Definitely was treated very well at Dollar Bank and they were glad to take my money. And their rates were even better!!
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August 2023 by Donna Hower
Most annoying phone system ever. Spent 1 hour and spoke with nobody
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May 2023 by Barbara S.
Not user friendly. Teenagers are best to go elswhere...this is an "old school" bank not up on today's needs. I have now been waiting over 45 minutes to speak to someone about losing benefits since I do not make 6 payments per month the way the want me to. The letter said to refer to the paperwork when I opened the account for details. Problem is...I opened the account in 1986. I guess it's time to move on to better.
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May 2022 by Mrjman47boss
I asked question. Bout making a purchase online guy works at the Doller bank is rude he yelled at my girlfriend on phone I spoke to him over phone he was not helpful he was composing bout her not listing when someone upset he has no right yell he needs learn to act his age I think his name john older guy I been with this bank for long time they need treat Slow people with respect I was not happy banks suppose be helpfully and do there job . And card service need pick up there phone not wait long time . Next time he argued I am reporting him . Not putting up with that . Terrible service
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April 2022 by Jeremy Schrecengost
The guy at the branch that claims he's the manager is extremely rude, he kept over talking me when I was trying to explain the issue. Told me I sign saying I agreed to overdraft fee protection which I did however every bank has the right to waive or show leniency for over draft fees that I deposited money into the account the same day to cover as I have several accounts. The guy didn't care about anything I was saying and flat out Said he's not helping me and not going to credit the fees back into the account because I signed saying I allow them. $72 dollars in over draft fees that were covered in less than 3 hours later when i got off work. He needs a reality check. I will be moving all 4 accounts and also my mortgage to another bank due to this guys high disregard for customer service
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April 2022 by Eric Douzart
I'm actually surprised at the service of my local branch employees. They fixed a problem for me before i even had a chance to talk to an agent. I never expected anyone to be that helpful. Awesome crew at Point Plaza in Butler. Thank you.
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March 2022 by Amber Kaiser
I talked to Robert guy works in bank about my bank card he saved to me it not my problem and he was not being help full at all last time he told my boyfriend and I he doesn't want make customers unhappy I just need help my bank card and Susan called me and she was complIng I had 10 balance on card and keep treating me saying card got shut off and she told me it was coming yesterday and now I am not getting a new card cause of negative balance and if u work at bank you should treat customers with respect and she keep repeating over and over about balance I have no money or car so my boyfriend has to do she and Robert needs be reported what kind of bank are rude to customers do not tell me its not there problem then why work at bank I want my card terrible service from Robert and Susan terrible people them two I gave you two one star means poor service or don't work at bank if u can't handle jo. Or be helpful all u do stand and give out money
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December 2021 by Mr Jman 47
I asked question. Bout making a purchase online guy works at the Doller bank is rude he yelled at my girlfriend on phone I spoke to him over phone he was not helpful he was composing bout her not listing when someone upset he has no right yell he needs learn to act his age I think his name john older guy I been with this bank for long time they need treat Slow people with respect I was not happy banks suppose be helpfully and do there job . And card service need pick up there phone not wait long time . Next time he argued I am reporting him . Not putting up with that . Terrible service
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November 2021 by Justin Valensky
I asked question. Bout making a purchase online guy works at the Doller bank is rude he yelled at my girlfriend on phone I spoke to him over phone he was not helpful he was composing bout her not listing when someone upset he has no right yell he needs learn to act his age I think his name john older guy I been with this bank for long time they need treat Slow people with respect I was not happy banks suppose be helpfully and do there job . And card service need pick up there phone not wait long time . Next time he argued I am reporting him . Not putting up with that . Terrible service
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November 2021 by Nancy Daw
Friendly bank, efficient, but need to add a drive thru service here in Butler, Pa 16001
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September 2021 by Boss man
I asked question. Bout making a purchase online guy works at the Doller bank is rude he yelled at my girlfriend on phone I spoke to him over phone he was not helpful he was composing bout her not listing when someone upset he has no right yell he needs learn to act his age I think his name john older guy I been with this bank for long time they need treat Slow people with respect I was not happy banks suppose be helpfully and do there job . And card service need pick up there phone not wait long time . Next time he argued I am reporting him . Not putting up with that . Terrible service
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August 2021 by Mr Justin 47
I asked question. Bout making a purchase online guy works at the Doller bank is rude he yelled at my girlfriend on phone I spoke to him over phone he was not helpful he was composing bout her not listing when someone upset he has no right yell he needs learn to act his age I think his name john older guy I been with this bank for long time they need treat Slow people with respect I was not happy banks suppose be helpfully and do there job . And card service need pick up there phone not wait long time . Next time he argued I am reporting him . Not putting up with that . Terrible service
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November 2020 by Mary Q.
I am very disappointed with this Bank. I was offered a payment plan by a AC/heater company through Dollar Bank. It turned out it was a cash advance on my credit card. I paid $400-$1000 every month and set up monthly payments of $400. I am a total disabled veteran due to neck wound and having to have a lung removed. I tried to go to the Sewickley PA branch to ask why my payment was not applied as it clearly shows I submitted (have plenty of money in checking to cover all of my expenses). They gave me a number and told me if I refused to wear a mask they would not help me (despite showing them a letter from the VA). I called the 1-800 number that was given and waited for 68 minutes for customer service to respond. The lady said she only answered questions about the actual credit cards and not anything to do with billing. She transferred me to another department and I was put on hold. I waited 127 minutes and hung up. This seems like shady practices, not customer friendly or veteran friendly, very poor customer service.
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July 2020 by Irene Yanity
It would be nice if the atm worked once in a while
