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February 2024 by Dustin Wehler
Terrible communication, and spotty workmanship.I was quoted a 4 day repair, but now we are on day 33 and my truck is still there. I was told it was complete once, but I showed up to find scratches and damage that was buffed out but not repaired. The app has has told me multiple times that it is done, and then I get a call to tell me otherwise.the experience has been terrible since I the day I was in for an estimate. I should have changed shops when I had a chance, but I gave them the benefit of the doubt.From day one they set you up to expect it to be less than perfect as well. Can't wait to be done with them for good.
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January 2024 by Amanda Beary
Yea.. I'd not allow them to take my car in until they have all the parts they need because they took an entire month (more time than I had for my rental) to fix my car. Other people even had to call and complain for me to get my car back without extra expenses from Enterprise which they also suck.
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January 2024 by Matt Sydlik
Won’t use again. They scheduled me to drop off on Dec 8. At the drop they said they would be dismantling and then would update me on an estimated finish date. Did not hear back for over a week, I have a feeling the day I heard back is when it finally went into the shop…so that was over a week I still could have had my truck. Then they send out texts that your vehicle is done, but it isn’t, because there seems to be no communication between departments at this business. You’re pretty much left in the dark when dealing with this business. And then sent confusing updates that really are not true.
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January 2024 by William Puschaver
This was my first auto repair using Diehl. Diehl exceeded my expectations. Great service and excellent quality. They will always be my first choice.
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December 2023 by Len Caric
I worked in the automotive industry for several years. I have never had an experience as successful as this. They worked around my schedule, set up a rental, and kept me informed throughout. I will go back to this body shop should I ever need future work done. Kathy and Jess were amazing and wonderful to work with!
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October 2023 by Gloria Frick
All the employees were very helpful and knowledgeable. Great explanation of each part of the repair. Updated as repairs progressed. And was completed earlier.Services: Painting
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September 2023 by Amber Claypoole loose
Took a month to get our damage repaired and while they did contact us to keep us up to date figuring out when we would get our vehicle and where to find it when we picked it up was terrible still don't have our key and when we went to pick up no one else could find or truck
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September 2023 by Tarkusman
Very rarely these days do you get the opportunity to watch efficiency at work. All personnel were friendly, professional and pleasant to work with. The actual work completed was top tier. This was the second time I have dealt with Diehl Collision and they take the pain out of the process. Highly recommend to all whom find themselves in need of Vehicle Body Repairs.Services: Painting
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September 2023 by Curtis Loose
Truck was clean with minor dust in center console and a can of leather cleaner left on back seat. But still trying to get my key mailed back to me. And when I picked it up had issues with battery. Had battery checked by AutoZone and battery was registering bad. But I had no issues when I dropped it off to be repaired after hitting deer. But they did repair it and it did look amazing after repairs. And smelled like brand new truck.Services: Painting
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September 2023 by Rose Castro
Very impressed with the kind, professional, understanding employee named Sherrie. Delightful conversation putting me at ease signing release to have my car repaired.
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July 2023 by george kupec
Worst service department ever. Took it in June 13 (after waiting 6 months to start work) to hava a door panel replaced. It took 7 week to repair one door panel when the said 16 days. Very unorganized and slowService: Body & Trim
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July 2023 by LAURA FELTON
Awesome customer service!!!! Got car back fast and it looked brand new. Excellent job. TAKE YOUR CAR TO DIEHL
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July 2023 by Richard Dermond
Love this place. Best Garage money can buy. Need help? We can help you. Just ask us. We are here to help.Services: Steering & suspension repair
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June 2023 by Marley Walters
I dropped my car off April 11th 2023. Told me they’d start on it April 13th 2023, it is now May 16th it’s still sitting there pulled apart untouched! They’ve had the insurance check for almost a month and the parts. I am now paying out of pocket for a rental. They just keep giving me excuse after excuse!! My car has been there for A MONTH! It was supposed to be done May 15th 2023, now they are saying the end of May 2023. It’s still sitting untouched! It’s getting ridiculous! I will never use or recommend this place to anyone! They are a BIG JOKE!!Services: Painting
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March 2023 by Bruce Barnes
Very slow service. Everyone is backed up but these guys take twice as long after wait to get started. And they want deposits for parts to handcuff you because they know how bad there service is…Services: Body & Trim
