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February 2024 by Sandy Reinhart
Vet denies refill on prescription that he's been on and he's being cutoff COLD TURKEY!!!Funny I requested a call from the veterinary last Friday and still waiting to have my call returned!! Your organization is showing their true colors by ignoring me but trying to cover yourselves on social media ONLY, while not CARING for your CLIENTS that pays your salary. I moved and have been using your organization for almost 4 years now.I DO NOT RECOMMEND this organization they totaly let my boy down!!
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February 2024 by Tom Wehman
Quick and good service.
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February 2024 by Donna Pokrant
All of the staff that assisted with our visit were comforting and patient. We were in a room within 2 minutes of arrival and had an expense report within 5 minutes of their initial exam of our dog. The expense report was detailed and explained and we were asked if we were comfortable with the costs and if we wanted to move forward. The ER vet explained what they would be doing and why and that the results of bloodwork and X-rays would take about 20 mins. She returned within that timeframe and displayed and thoroughly went over the X-rays and bloodwork. She shared a personal story of one of her pets that went through the same thing-being honest and forthright while being extremely sensitive and compassionate. We lucked into getting in for this emergency appointment only 2 hours after learning our dog had fluid in his abdomen and was told he needed emergency surgery-and I might add that we had never been here before. Our vet wanted to send us to a place on 279 South-about an hour and 20 mins away. I knew there had to be a better option in our area. I cannot say enough good things about the staff and overall atmosphere of this clinic! When in need, don’t hesitate to come here. ?
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February 2024 by 77777Blondie
Kind and caring staff during our emergency visit,, thanks to them our pup is again a happy boy!
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February 2024 by Helen Myers
They are so awesome rascal hates vets but he like everyone here and it makes me fill so much better my Rascal recently stayed in butler vet hospital they did a great job to get rascal to feel better and he come home the next day everyone there is so polite and very nice and they do take good care of your animals like it was there own now this is rascals vet he goes to them now for shots and everything else rascal is getting better thanks to them he is eating chicken and rice thank you so so very much to the vets and staff
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February 2024 by Sara Donahue
This office was friendly, professional, clean and reasonably priced! It’s been two days and my Pom-Chi is feeling so much better! I highly recommend this vet clinic!
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February 2024 by Jackie Carlson
Very Good. The best in the Area!! They saved two of my dogs now. Maddie 2 years ago and Now Daisy May. Recommend them to everybody
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February 2024 by Joshua Sunday
Honest and professionally open to answering my bombardment of questions . Communication is important for myself to maintain the healthiest life for my best friend.Thank you !!!
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February 2024 by 3632grenada
At first I was welcomed into the door with "can we help you with something?" After sitting in the waiting area, the lady at the desk proceeded to start mopping, and mopped right up next to me and my pet, with extremely strong chemicals, Practically hitting my feet and my animals crate with the mop, Causing my eyes to burn. Staff was so rude and inconsiderate of me, while I'm having a crisis with my animal. I wouldn't recommend this place to anybody. They showed me that the only thing they care about is money, not animals.
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January 2024 by Leigh Benish
Our cat was very ill, and we were looking for emergency services. We called the number on the website multiple times but no one answered. We then packed the cat up and took him to the clinic. There was someone sitting at the desk, so not sure why they didn’t answer. We were told that the doctor was in all-night surgery and was unavailable, so we worked have to just wait until the next day. I understand they a doctor in surgery can’t step out, but they offered no other assistance or compassion, no recommendations for somewhere else to go, or anything.
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January 2024 by Misty Stobert
They told me at 9:00 a.m. that they had no room to fit my dog in until after 3:00 while my dog was screaming in pain and I said I'll take it cuz I needed something because I was so upset then when they hurt my dog in the background they told me to get there and they do what they could as soon as I go out there and they saw my dog and hired her and how upset she was they did everything I could to make sure she was taking care of and happy and they took such good care of her and I went from hyperventilating to leave in the office with a dog who yes was in pain still but at least we knew why and we had meds to make her feel better and we could make her comfortable until she heals
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January 2024 by Jessica B
Thank you Butler Veterinary Associates for having compassion.
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January 2024 by stephen carter
Very friendly and caring staff
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January 2024 by Nancy
I gave one star because they have neglected to tell me my cats results on a test when I spent over 300$ there. I have called them multiple times and they tell me the vet will call me back but hasn't, and they get annoyed when I call them. He was there 4 days ago, got the results 2 days ago. At first someone put my number wrong in the system and I had that fixed but it's still been 2 days and no one has gotten back to me and my cat has been sick for a whole week.
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January 2024 by Bryan Bane
My dog wasn't feeling well and I could tell it wasn't good. They were upfront at what the journey would be to save him and the cost. We didn't want him to suffer. They were kind and compassionate the entire time. Made sure my wife understood. It was a hard choice, but they made putting him down as gentle of a process as they could. Thank you and your team for you kindness and compassion.
