Pep Boys in Broomall, PA, offers a range of auto services for cars, trucks, and SUVs, including tire services, oil changes, and brake repairs. Customers appreciate the knowledgeable staff, particularly Jenn, who provides helpful guidance and support. Many reviews highlight the friendly service and fair recommendations without unnecessary upselling. Some customers experienced frustration with past visits, particularly regarding brake job suggestions. However, recent feedback indicates improvements in service quality, with a new team focused on customer care. The shop also provides detailed information about repairs, including photos during the inspection process, and is equipped to handle hybrid and electric vehicles. While some customers noted delays due to parts availability, they were able to keep their vehicles until the necessary parts arrived. Overall, Pep Boys is seen as a reliable choice for auto care, with a commitment to professional and courteous service. Despite the discontinuation of their senior discount program, many customers plan to continue using this location for their vehicle maintenance needs.
My experience at Pep Boys was excellent. The staff was great. They explained the work I was getting done on the car. Will be back soon to get other work done
June 2025
Jenn is quite knowledgeable and nailed what the car dealerships left out -- that my 2020 Hyundai Kona has an oil burning issue and she's seen it in the 2024 model too. Super dangerous because it causes stalls several hundred miles before an oil change is even due (700 miles in my last case)
May 2025
I always have a great experience at this location. Staff are friendly and fair about suggested repairs/maintenance, they don't try to upsell you
