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November 2023 by eric s.
Purchased a certified pre-owned 2020 Ford Transit Connect, less than 1 month ago, from Pacifico Marple Ford. My sales rep was Alex Morrissey, who was very professional and had provided good service at the time of my now regrettable purchase. Granted, he couldn't have foresaw that this vehicle would soon try to kill me. What happened is this: The van abruptly stalled-out and completely lost power at 70 mph, on the highway, coming home late night from a family visit in NJ. Was able to white knuckle the wheel and "coast" it over to the right lanes, before ultimately pushing it onto to the shoulder and out of harms way. The van could not be re-started and had to be towed back to my residence in PA. Total bummer, but okay, at least the vehicle came with Ford's "Blue Advantage" warranty, which includes roadside assistance, so no worries, right? WRONG! See, there's usually a "fine print" with any warranty, and Ford's Blue Advantage warranty's states that Ford will only honor distances of up to 15 miles, lol! So, I was on the hook for the majority of the hefty towing charge back to my residence in PA. So how could this breakdown have occurred? I mean, I was assured that this van had passed Pacifico Marple Ford's vigorous 139-point inspection, performed on every vehicle sold under Ford's Blue Advantage Warranty program. In order for this riddle to be solved, arrangements had to be made to get the vehicle back to Pacifico Marple Ford. Surely, Ford Roadside Assistance would cover the 13 mile tow back to Pacifico Marple Ford, right? WRONG. AGAIN! Turns out, I had to pay an additional $105, before Ford would agree to tow the vehicle back to the dealer. I'm not even sure why, as Pacifico Marple Ford is only 13 miles from my home! But I paid, again, being that each day without the van is another day of lost wages. This is my true experience and I will update as events unfold. On a side note, is anybody interested in buying a 2020 Ford Transit Connect Passenger Wagon?
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July 2022 by Eric E.
Want to book a service appointment for our 2010 Ford Fusion. Not critical to story, but local repair shop diagnosed a failure that Ford had an extended warranty on and suggested I go to them. Nice! Called, spoke to the service scheduler. They won't service any vehicle over 10 years old that they have not serviced before. Told it was their owners policy (Joe David Pacifico). Flabbergasted. Called Ford corporate and they said they have no control over their dealers. (BS) Last Ford I will ever buy, and will actively speak against the brand and this company in particular. THey do get to make their rules, but we as consumers also get to choose who we purchase from.
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June 2022 by Rich D.
Had issues each time I went there for service. They love to schedule you with an appointment and then they say, " we are gonna need the car all day". The last time I went, I needed them to fix the frozen passenger side lock, and the service writer was standoffish, no offer to get ride back or shuttle. I said," I have an 8 am appointment so I am going to wait for the locks to get fixed" he said " Ah we need the car all day" I said if that's the case, can you check for a throaty noise when it starts" He said no we are not doing any diagnostics you can bring it back some other time". Picked car up at 3:30 and I have elected to take my service to Springfield or Fred Beans, there are plenty of Ford Dealers, but avoid Pacifico.
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May 2022 by Eric D.
Most painless experience I ever had buying a car. When other dealerships are taking advantage of a tough market and charging premiums, this dealership was honest, up front and did not look to take advantage of me. Vi was a great sales person and would go back to him for my next car.
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June 2021 by Brendan M.
Do not trust their diagnostics, second guess them. I brought a car in for squealing brakes and they came back with a repair bill for a completely unrelated matter. I asked them if they were sure and trusted the employee. The bill was $1800. When I got my car back, the brakes still squealed. When I called to ask them to fix it properly, they told me I'd have to wait a week before they could fit me in! Unacceptable, especially because I need the car ready sooner than that.
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May 2021 by Lisa D.
If I could give NO stars I would.........tried to get appointments numerous times with the service dept and no one ever returned the calls. Seems like this happens to everyone here!
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November 2020 by Dale D.
Women beware of Sales AND Service Department. Personnel will just begin speaking in technical terms to attempt to justify their outrageous prices and subpar service. I drive to Ft. Washington now for service!
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July 2020 by Dennis C.
This is my second vehicle with Marple Ford. Was coming out a lease way over mileage. Reached a decision to buy a new 2020 Ford Escape Titanium Hybrid. Nick was my salesman for both vehicles and made it seamless especially during the Covid 19 pandemic. They rolled everything into one payment at 0% interest for 72 months. Great deal and I highly recommend Nick and this dealership
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June 2020 by Jeannine M.
Had a great experience buying my car at Marple ford but when I went to get it serviced the following year for inspection it was the worst experience ever. After having my car for entire day they called and said they would need another two days to complete it. Also quoted me for an outrageous amount. I took my car up the road to don Kelly's the next day and they had it finished within a few hours and it was half the price.
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December 2019 by Ang E.
Never dealt with this dealership before so did not know what to expect. Saw a car online that I was interested so went in and was greeted by Joe C. He immediately got the keys and we took a test drive. Told me everything that I needed to know about the car and we negotiated the price. Took the night to think about it and called him the next morning to come in for the car. Before I got to the dealership, he had the car detailed and all paperwork waiting for me. It was really a painless process. It was such a pleasure to deal with Joe C that I will be back again when anyone in my family needs a car.
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September 2019 by Samantha S.
The lady and the service center desk totally ruined my mood I got my windshield replaced so I needed new inspection stickers, she looked at me like I had 5 heads or like I was speaking a different language, I get if no one can help me but you don't have to look at me like I'm an idiot, I think they should take some customer service classes because they all looked at me like I was stupid, just unprofessional and rude
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September 2018 by John D.
Not a great experience this time. Brought C-Max in for inspection. Took 2.5 hours and was told half way through I needed an oil change due to the low mileage of my 2 year old vehicle. I had a synthetic oil change at 4,000 and the current mileage is around 9,000. I considered it, but $90 plus was enough to decide not to do it. It's not the $$$ amount, but a low ole age care does not need two oil changes in 9,000 miles. I leased the car there, but will not be returning for another lease. I wish it had been a good experience.
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July 2018 by Jen P.
I recently purchased a Certified Pre-owned Ford Explorer from Alan Williams. This car buying experience was great. I highly recommend Alan as he stood by his commitments, followed up to ensure I was a satisfied customer and was open and honest throughout the purchasing experience. Overall I found Pacifico Marple to be an honorable dealership, full of integrity.
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March 2018 by Tim S.
The team at Pacifico Marple Ford Service and Parts Department are awesome. I don't write many reviews but I had to share this great experience. I recently received a recall notice from Ford on my car and when I reach out for assistance the part was back ordered. I needed my car repaired ASAP for a trip so my Adviser Tony and the Service Manager Xavier work together with Ford to have my part expedited and I am happy to say I am making my trip. It would of been to easy to tell me that it was out of there hands and move on but rather they step up and totally exceed my expectations. Thanks Mike Xavier and Tony and the whole team at Pacifico for a great customer experience.
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November 2017 by Kathy C.
We did our homework and bought our MKX Black Label over the phone since we live in South Jersey and didn't want to drive to PA. They gave us the lowest price without haggling. Their service department is outstanding as they are knowledgeable, proficient, and courteous. We highly recommend Pacifico Marple Ford Lincoln. William & Kathryn Crane New Jersey
