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November 2023 by eric s.
Purchased a certified pre-owned 2020 Ford Transit Connect, less than 1 month ago, from Pacifico Marple Ford. My sales rep was Alex Morrissey, who was very professional and had provided good service at the time of my now regrettable purchase. Granted, he couldn't have foresaw that this vehicle would soon try to kill me.What happened is this: The van abruptly stalled-out and completely lost power at 70 mph, on the highway, coming home late night from a family visit in NJ. Was able to white knuckle the wheel and "coast" it over to the right lanes, before ultimately pushing it onto to the shoulder and out of harms way. The van could not be re-started and had to be towed back to my residence in PA. Total bummer, but okay, at least the vehicle came with Ford's "Blue Advantage" warranty, which includes roadside assistance, so no worries, right? WRONG! See, there's usually a "fine print" with any warranty, and Ford's Blue Advantage warranty's states that Ford will only honor distances of up to 15 miles, lol! So, I was on the hook for the majority of the hefty towing charge back to my residence in PA.So how could this breakdown have occurred? I mean, I was assured that this van had passed Pacifico Marple Ford's vigorous 139-point inspection, performed on every vehicle sold under Ford's Blue Advantage Warranty program. In order for this riddle to be solved, arrangements had to be made to get the vehicle back to Pacifico Marple Ford. Surely, Ford Roadside Assistance would cover the 13 mile tow back to Pacifico Marple Ford, right? WRONG. AGAIN!Turns out, I had to pay an additional $105, before Ford would agree to tow the vehicle back to the dealer. I'm not even sure why, as Pacifico Marple Ford is only 13 miles from my home! But I paid, again, being that each day without the van is another day of lost wages. This is my true experience and I will update as events unfold.On a side note, is anybody interested in buying a 2020 Ford Transit Connect Passenger Wagon?
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October 2023 by Ramez Madanat
Very professional and easy to deal with them. I dealt with Frank and he was very helpful and respectful. He took my car and explained to my in details what it needs. The next day they delivered the car to my house fixed and clean. Thanks Frank for being helpful and see you soon.Service: Transmission repair
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November 2022 by Gary R
Awful service went for Second service on a Ford service package they did not change the fuel filter or rotate the tires. Waited for three hours while they change the oil and did not do what the package called for told me that the The fuel filter did not have to be changed on the second service even though I paid for that.Went again for an update that was supposed to be done to a truck they said they do not work on trucks that are over 10 years old even though my truck is under 10 years old did not seem like they wanted to do the work that Ford sent the letters out and called for. Miserable personalities behind the counter.
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July 2022 by Eric E.
Want to book a service appointment for our 2010 Ford Fusion. Not critical to story, but local repair shop diagnosed a failure that Ford had an extended warranty on and suggested I go to them. Nice! Called, spoke to the service scheduler. They won't service any vehicle over 10 years old that they have not serviced before. Told it was their owners policy (Joe David Pacifico). Flabbergasted. Called Ford corporate and they said they have no control over their dealers. (BS) Last Ford I will ever buy, and will actively speak against the brand and this company in particular. THey do get to make their rules, but we as consumers also get to choose who we purchase from.
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June 2022 by Rich D.
Had issues each time I went there for service. They love to schedule you with an appointment and then they say, " we are gonna need the car all day". The last time I went, I needed them to fix the frozen passenger side lock, and the service writer was standoffish, no offer to get ride back or shuttle. I said," I have an 8 am appointment so I am going to wait for the locks to get fixed" he said " Ah we need the car all day" I said if that's the case, can you check for a throaty noise when it starts" He said no we are not doing any diagnostics you can bring it back some other time". Picked car up at 3:30 and I have elected to take my service to Springfield or Fred Beans, there are plenty of Ford Dealers, but avoid Pacifico.
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May 2022 by Eric D.
Most painless experience I ever had buying a car. When other dealerships are taking advantage of a tough market and charging premiums, this dealership was honest, up front and did not look to take advantage of me. Vi was a great sales person and would go back to him for my next car.
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May 2022 by Gary Rouston
Awful service went for Second service on a Ford service package they did not change the fuel filter or rotate the tires. Waited for three hours while they change the oil and did not do what the package called for told me that the The fuel filter did not have to be changed on the second service even though I paid for that.Went again for an update that was supposed to be done to a truck they said they do not work on trucks that are over 10 years old even though my truck is under 10 years old did not seem like they wanted to do the work that Ford sent the letters out and called for. Miserable personalities behind the counter.
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March 2022 by George Hess
I showed up a week early ?. They took my car and were done in 2 hours.
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March 2022 by Kathy Natale
I am always amazed at the GREAT service and friendliness of the employees at Pacifico Marple Lincoln. I do, however, hate that Lincoln is no longer making the MKZ - I love this car.
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February 2022 by Nicholas R Deluca
I am a very busy man and everytime I set up a service appointment it is made right away and done very quickly. The service team from Dave, Tony,and Mike are great along with chuck the technician treats my ranger like his.
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December 2021 by Steve DiValerio
Made an inspection appointment they came picked up car on schedule and returned it in record time. Driver was very friendly. Overall a very nice experience. Highly recommend them.
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November 2021 by Michael Barbato
Great Service and Friendly people! Easy to do business with!
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October 2021 by Bob Ritter
They had the SUV I was looking for!!! Joe our sales guy was great, highly recommend him !!!!
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October 2021 by Joseph Morgovnik
very knowledgeable , answered all my questions. very easy to deal with, just a very easy experience
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June 2021 by Brendan M.
Do not trust their diagnostics, second guess them. I brought a car in for squealing brakes and they came back with a repair bill for a completely unrelated matter. I asked them if they were sure and trusted the employee. The bill was $1800. When I got my car back, the brakes still squealed. When I called to ask them to fix it properly, they told me I'd have to wait a week before they could fit me in! Unacceptable, especially because I need the car ready sooner than that.
