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April 2024 by Joe E.
The deli department has improved so much the past few months. It's very quick and friendly
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March 2024 by William S.
One of the worst stores I've ever been to. They can't even keep the shelves stocked with simple items. at one point in time I used to have to order muscle milk, because they couldn't keep more than two on the shelf. Then, one time during self check out, an employee decided to help me to speed things along... Low and behold the next day I get a call , and I was never charged for the muscle milk. It was nine containers, so I fully understood why I got the call. Prior to that I had a good rapport. Today I asked the gentleman how much a pound of turkey was Deitz and Watson... he said it was either 899 or 999 per pound. I said OK that sounds fine. I looked at it and it said 1299 a pound. The guy said oh when you put your coupon in it'll take it off lo and behold it did not take it off and everyone at the register was really surprised that he said that. He was clearly trying to just get rid of me, hoping I never noticed. They don't want to do their job to begin with, and when confronted with a question, they will tell you whatever they need to say to get you out of their face. After holding the lineup, and finding out that the guy did lie to me and tell me the wrong price, you would think they would give it to me along with an apology. That did not happen. "Want it or not?". The store does not come without a tad bit of racism as well. Of course, you can't refer to it as that, because apparently racism can only go in one particular direction. By no means am I saying that everyone there has that attitude, but one bad apple spoils the bunch. I wish it was Pathmark still. Disappointed today guys
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October 2023 by Alanna V.
what is the point of online shopping with curbside, if i still have to go in check out and bring the food out myself. i tried when i was 8 months pregnant a couple times, and it sucked. i gave it another shot because i have covid, and still no one answered and after 20 minutes and 6! phone calls - i still had to drag my sick toddler in to once again check out and grab it myself. i'll never be back.
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May 2023 by Annette G.
Did my grocery shopping today and had about 20 items. They only had 3 cashiers open with lines. Went to the self checkout area where they only had 2 people checking out. Started to enter my plus card number and the woman overseeing everything thing goes excuse me 15 items or less can only shelf check out you have to go back and stand in line for a cashier. Needless to say I left her with my cart of groceries she's standing there looking at about 8 empty self checkout registers while people are standing in line 5 deep waiting for a cashier. Acme and Giant here I come.
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April 2023 by Run T.
Had an absolutely 5 DIAMOND customer service experience tonight at Self Checkout. Employee Donna was super helpful getting me checked out and her warm hospitality was much appreciated.
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March 2023 by Mary N.
This market is always so clean.but the best is their bakery dept.They have the best variety and the most items to choose from in this area that I have found so far .And their baked goods are always fresh and delicious.
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February 2023 by Evade G.
Self checkout machines suck, constantly gives me the "Unexpected item in bagging area please remove" it's so annoying, food also sucks as some of it was a lil bit moldy. Customer service is ok.
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January 2023 by john k.
Shoprite really has a terrible deli department.I don't think it has anything to do with Covid lol the crew there today was moving at a snails pace.I really felt bad for the Little old lady with neuropathy in her feet standing there for an hour waiting to get her turn.
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January 2022 by Tyshay B.
Never use there shop from home. I put in a order to be delivered between 1-3 pm for a reason why becuase i leave to pick up my husband from work at 4 and don't get back home till like 5-5:30 ish. So i call at 2:45 about my order. . I called them ! not them calling me telling me my order is going to be late. Cool. They said it should be out by 4pm. I call at 3:55 about an update on my order and i called 8 time before that rude lady wanted to pick up the phone. I'm trying to get her to understand that this is the second time something went wrong with my order. She keeps putting me on hold while I'm trying to explain myself . They are very rude at that ShopRite and i will never go to that ShopRite or use it every again ! I'm call customer service right now putting in a complaint because every month it's the same thing . She said it's only 2 of them with a lot of order than cut down how many orders you do a day then put a limit to it! I understand everyone is short handed but work smart not hard !
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December 2021 by J J B.
So in a follow up to the pumpkin pie story. I returned to the store on Nov 19th and spoke to the store manager. I showed him the pumpkin pie box with the expiration date of 11/03. I provided the receipt showing the purchase date of 11/16/2021. I explained that I had eaten so.e of the pie and it caused me to become ill. The store managers response was "I think they put the wrong date on the box" I told the manager that had they simply put the wrong date on the box, I would not have become sick. He continued to repeat "I think they put the wrong date on the box" in my judgement he was calling me a liar. I had provided him with physical evidence. I explained that I had shopped in this building for over 40 years and in the past year the quality of produce declined, I have found expired dairy and reported it to staff and they didn't seem to care. I started shopping in other stores. I asked the manager to revise procedures and he said he would speak to the bakery dept. He said he shops in this store and wants things to be fresh. I asked for the corporate name, the address and phone number. He said he only had a phone number. No address or name was provided. I called and left 2 messages with operations with my phone number. I received a message from a woman to call her and I did and left a message again. Instead of returning my call, she had the same manager who was calling me a liar. Call me back. I'm not looking to gain anything with this, I always liked this store. It is convenient and I had shopped at that location for more than 40 years. I just wanted to ensure they would take positive corrective action. Apparently even the store manager did not believe me and the corporate office doesn't care enough to even take or return my calls.
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December 2020 by Patti L.
Worse experience from pick up. My order was scheduled for pick up between 7-7:30. I was there by 7:15, texted and nothing. I called the store at 8 and was told that they were behind ( very rudely). I said how long, he told me to hold on and processed to hang up on me. Called back, told another 15 minutes. I didn't get an apology or anything nice. I will never order from there again. It would have been nice to get a phone call letting me know they were behind. STAY AWAY. Giant Food store is WAY better and more efficient.
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November 2020 by Britt A.
Management on the floor wasn't even trying to pretend to wear a mask, most of the employees had their noses out. Like it or not, it's illegal in the state of PA to not wear a mask, especially as an employee. Corporate needs to do better. I have also filed a public health complaint and will be happy to rescind if I can get confirmation that staff will have better safety training. If they can't handle their own personal safety hygiene, imagine what happens to the food?
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September 2020 by Sasha C.
Great supermarket, very knowledgeable, respectful staff. It's very clean and the shelves are always stocked. Keep on doing a great job guys!!
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September 2020 by Joe S.
Despite being close to Chester it's a pretty well run store, Roberto is a good worker also;
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July 2020 by Kyle S.
I work nearby, and will stop in periodically to grab something for lunch. I have had several interactions in their deli department, that leave me NOT wanting to use their deli. There is a thin African-American girl at the deli who has a very snotty attitude, acting like anything you want or request is a huge imposition - eye rolling, and arguing with your request. I felt affronted enough that I wrote about it on Facebook... How to order $0.87 worth of cheese: Me: (at deli counter with no other customers) Hi, I'd like three slices of Cooper sharp please. Deli-woman: (snaps away her eye contact, and shakes head while looking at wall with hands on her hips) That's not gonna work. Me: (blinks incredulously in gay) I'm sorry? What do you mean? Deli-woman: (still not making eye contact and difficult to understand with mask on) I mmph-pphm mpphm, mmm. Me: I'm sorry, can you turn your head towards me when you speak? I'm deaf in one ear. Deli-woman: (following eye-roll) I said, it won't be able to scan. It's not enough! Me: (citing deli experience) Oh my... it *will* have weight, and once you put in the price, it will ring up fine. Deli-woman: (talking to coworker) This ain't gonna work, he only wants three slices. Me: (blinking incredulously again) It will be okay. I promise. Let's give it a shot, and we'll go from there. Deli-woman: (dramatically opens a pack of Cooper sharp, and slams it onto slicer; runs off three slices and drops it on the scale) Scale: "Cooper Sharp 0.125 lb $0.87" Deli-woman: (Puts cheese in bag and hands it to me open) And that's how I ordered eighty-seven cents of cheese.