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December 2023 by Deb Field
Don't go here. I'm very sorry that I didn't read the bad reviews beforehand. I wanted to fix the cracked screen on my son's phone and asked how much. They wouldn't say a price because they said they needed to do a diagnostic first in case anything else was wrong with the phone. So I paid the 50 diagnostic fee and left the phone with them. Got a phone call before they closed and was told it would be 299 plus labor & tax to replace the cracked screen front and back. They didn't have the parts to do it but could order them if I pay for them in advance because it's special order and will take a few days. I told them I would come over tomorrow morning to pay for the special order since I was in the middle of dinner and they were closing. Then after talking with my son about it we decided not to get it fixed since buying a new phone is cheaper than fixing the old one. So next day I get there at 9am when they open and tell them I'm not fixing the phone and just give it back. The guy got upset and refused to give back the phone saying it's in pieces and I have to pay to put it back together. I told him I'm not paying to put the phone back together since I already paid 50 for a diagnostic and that should include putting it back together. So then he got more upset and raised his voice trying to intimidate me. I told him to stop yelling at me and just give me the phone back in pieces because we are not going to fix it. Then he lied and said I need to pay for the screen that he ordered already. I reminded him that he told me last night they wouldn't order the parts until I paid for them and I'm not because we decided not to fix the phone. He still refused to give me the phone and again told me it's in pieces. So I told him I'm calling the police because he won't return the phone. So I called and was put on hold. He also called someone and while talking with them he lied saying they ordered the parts and I have to pay for them. Then I saw him hold up my son phone from the back counter which was definitely not in pieces. He then comes over to me saying he will give me the phone back if I pay for a restocking fee for the parts they ordered. I told him no I'm not paying anything because you said yesterday that nothing would be ordered until I paid for them in advance. I told him we can wait for the police officer to get here so he can give me the phone because I paid a diagnostic fee already. Then he gave me the phone. I told him thanks for lying about the phone being in pieces.
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August 2023 by Barry Begin
This place is highly overpriced. I would not recommend buying anything from the store I paid almost triple for a CB radio.
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June 2023 by Karen Bowers
0 STARS!! I had to click on 1 so it would post--they even control their reviews!! Read the reviews--most NEGATIVE--and true!! They will take you for a ride because they know they can with their hidden NO return policy...Unknowledgeable me with "tech items" went in for inexpensive replacement GPS cable for very old model--as we talked @ updates,etc I kept inquiring about cost so had dollar amount in my head--as we added sim card and computer cable I was told 1 item was $20 discount and if I bought 2nd item it would be 50%off also while being told" I had 7 days to bring them back". So I did take everything and was thanked and told receipt is in bag. My bad-- I never looked at amount in store and saw how much bill was on my credit card email--over $100!!!--and nowhere on receipt did it show ANY discounts-- I could have bought a NEW GPS!!--Yeah receipt in bag alright but you are already out the door with their SOLD merchandise they MAY only EXCHANGE--Took items back and was told needed to speak with Manager who of course wasn't there--(only between 9-3).So knowing I couldn't get back before Day 7 I called--Manager argued with me,called me a liar and hung up on me!!! Great Customer Service--This does NOT end here.... BUYER BEWARE--AVOID THIS STORE AT ALL COSTS--PRICE GOUGING for sure. I will be contacting owner and corporate.....
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May 2023 by Tyler Yeagle
If you take you’re phone here to get fixed it’s almost 200$ and they used such a low quality screen it broke within a week. You will find better prices and quality elsewhere.
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February 2023 by Dawn D.
I tried to get a cord to hook up my Blue Ridge streaming device to my TV and Denon stereo. No matter what I told them, they refused to listen 'thinking' they know better than I as to what I need. Within 15 minutes I was back telling them once again that the cord they made me buy for $30 on sale was wrong. Apparently there is a no cash back policy and insisted I had the right cord and explained how to hook it up. WRONG AGAIN. I would NOT recommend this place to anyone, they are idiots and liars. No wonder Radio Shack's are disappearing, they can't find intelligent employees.
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October 2022 by Big Kriss big C-Mack
I wouldn’t go here… cheaply made items some are fake and knock offs .. tried to return item didn’t work in the parking lot didn’t leave told only aloud to exchange radio shack ain’t like it was explains why they getting smaller
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May 2022 by Catherine Swanson
In going through my reviews because I usually ONLY give positive, I must say that it has taken me 8 months to have some composure to write and say this place is a total "Rip-Off"!!! I spent much energy complaining to Radio Shack Corporate because they were supposedly an Authorized Dealer but Corporate would do Nothing! Went to other reputable Computer retailers and was told "clearly ripped-off" but almost $600.00 later, nothing obtained for my issues...only an apology from Radio Shack Corporate stating "they really couldn't do anything ". Their business practices are totally inexcusable but yet they are still doing what they've been doing which is taking advantage of consumers! Evidently it's apparent from recent reviews which I read from time to time. Truthfully I give them no stars if it were possible. Any Buyer Beware you read is very warranted because if you get "ripped-off:...all you will receive is obnoxious and defensive customer service from then and hollow apologies elsewhere.
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April 2022 by Candi Maggio
BUYERS BEWARE--DO NOT SHOP HERE--I don't usually write a review either but I seen other people write what happened to them I needed to also say that they bait and switch you. I had a USB adaptor that should only have cost me about $30 and they kept me busy with another project that I couldn't believe they were doing and I didn't think of it at the time but they checked me out and I went home. Next morning I see a charge for $211- I call them as soon as they opened and say that I didn't want the item and they said yes you did and not even 13 hours later they would not refund me the money for unopened box. I called Radio Shack itself and they even said they are writing them up and do not want them as part of their chain because that item should never have cost that much especially when same item online would of cost me $35.00-How they got $211.00 dollars is beyond me . I have never been taken like that in my whole life and I just want to warn anybody about them . REALLY.
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April 2022 by Kathy T.
Retail chain providing a variety of electronics, cell phones, hobby equipment & batteries. Great customer service, just a little pricey. If you can't find what your looking for, they are happy to order for you. They take there time explaining and answering all your questions.
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December 2021 by James H.
Heed this review, I typically dont care to write them but this place is particularly heinous. Tried charging $140 for $30 bluetooth headphones. Upon return, was hassled into trying to believe that there was some sort of "special radioshack warranty". Do not do business here.
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November 2021 by Mike Scioli
Stopped in for an $8.00 monitor adaptor to complete an install and was charged $30.00! Blatant price gouging! Even when we reacted in disbelief you think they would would try to back pedal and act like it was a mistake but no! Enjoy the only profit from us you will ever receive! Would give zero stars if possible!
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September 2021 by David Miller
Definitely just wanted to make money. Kept calling me bud all the time.
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September 2021 by Kathy Pasanen
Overpriced I bought an adapter and was under the impression that I could return it!! I hadn't even left the parking lot when I realized it wasn't the right adapter went back in not 2 minutes later and was told I could only get store credit and they didn't have the adapter I needed only an adapter to adapt to the adapter I already bought!!!! I won't be going back there.
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September 2021 by marty
2-Pack, Tenergy CR123A Lithium Battery With PTC Protected - [Non-Rechargeable]P/N 30407$6.99 MSRPXpress Tech Brodheadsville charged me $19.07 for one
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September 2021 by Rosemarie Tichy-Altemose
Dishonest scam artists!!! Mark up on an item purchased was 800%......that is correct 800%. Went back an hour later after doing research and refused to give money back claiming store credit only!!! This place should be put out of business for the scam they are running. I shutter to think how many trusting community members they have ripped off! Please go elsewhere to a reputable place that cares about their customers and does not take advantage or practice such utter dishonest business practices.
