-
November 2023 by Frf F.
They were very courteous and did a fantastic job on my rotors break pads and alignment I would highly recommend them Tyler was very informative answered all my questions no hidden fees honest up pricing
-
September 2023 by Sueq2000 Transue
Yesterday I called to get an appointment for my elderly mother ( I was working and couldn’t go myself) because her tire was losing air. It was the first time she ever had to take the car herself. My father always took the car in, but he recently passed away. Your staff was wonderful to her! Not only did you fix the tire ( for free) …she asked for an oil change and you did that too! In record time, I should add! Thank you! You made something that was very scary to her.. easy! I appreciate that!
-
September 2023 by Cindy Sutter
I was able to obtain a diagnostic appointment quickly, repair was done the next dayand estimate of cost was accurate! Friendly staff
-
September 2023 by RUSSELL SCHMIEDEBERG
Quick service took truck right in on my appointment time. Fair price.
-
August 2023 by Dafaaz M.
I took my car there with new windshield wipers and they told me I needed new ones, new wheel stud, calipers needed servicing even though my brakes were one month old and so it goes on just for a lousy inspection sticker. I will not go back period.
-
August 2023 by Clyde Banks
Believe all the bad reviews, this is the worst company I have ever done business with. On 07/24/2023 I got a flat tire on Rt. 209 , I went online and Kost was the closest tire store , so I called and inquired if the could repair or replace a tire today and approximately how long , they replied yes they could and it would be about sixty to 90 minutes. Upon arrival I informed the gentleman at the counter that I called a few minutes earlier about getting a tire repaired or replaced, he inquired if I was leaving my vehicle there, i stated that I was told it would only be 90 minutes and I would be waiting for it, the gentleman then stated it would take at least 4 hours and quite possibly it would not be ready until Tuesday, I stated again that was not was said to me on the phone, He replied we tell everyone on the phone it will only 90 minutes so customers won’t go elsewhere. I made my dissatisfaction known and informed them that do to their unprofessional business practices that I would in fact take my business elsewhere. I left and found an independent automotive repair shop 3 miles down the road who treated with respect.The men and women of J -Crew automotive repair were so great I treated them all to lunch.I highly recommend only doing business with independent local businesses, the franchise tire companies no longer care about or value their customers, so it time we stop doing business with them
-
July 2023 by Clyde B.
I got a flat tire on 209 , I called Kost and inquired if they could repair or replace the tire and how long would it take. I was informed that they were a little busy and it would take about an hour to an hour and a half, upon arrival 20 minutes later I was informed it would take at least four hours and quite possibly wouldn't be completed until the following day. I told them I just spoken to them no more that twenty minutes ago and they stated 90 minutes , the counter clerk smiled and stated "we tell all of our customers that on the phone" , they wouldn't come in if we told them the truth. I verbalized my dissatisfaction and left. I searched online and found J-Crew automotive Repair about 3 miles , J-C res was the complete opposite, they were friendly, polite and respectful. Start to finish I was in and out in 30 minutes. Kost has lost all of my business, and I would recommend that for now on everyone use independent repair shops that respect and value their customers
-
July 2023 by Nancy McCluskey
I appreciate all who work at Kost Tire Brodheadsville pa. I recently had my car in for oil change, tire rotation and inspection. I needed to sit and wait and for all the business that came in I only sat for 2 hours. Where as Mavis had me sit for 6 hours just for an oil change. Kost is my new car place!!!
-
June 2023 by Becky C.
Very busy on a Friday. I was there 2 hours and 20 mins to get 4 tires put on and had an appt. (I did arrive 15 mins early). Snack machine, tv, free coffee, a restroom and about 8 chairs for the customers to sit on. Best prices I've found because they include all the "hidden fees" that other local places add on. Don't pay extra for valve stems and tire balancing. Come to Kost instead.
-
June 2023 by Adrian Wakulik
I highly advise you avoid this place!!!I dropped off my vehicle for a tire dismount/ mount & balance. After an hour they called me it was done. I come in to pick it up and quickly looked at the tires before I payed for service. None of the tires looked like they were dismounted and flipped. So I go up to the counter and speak with a young lady, told her that nothing was done to my car, to which she insisted that it was done and it'll cost me $120. I did not want to pay for something that wasn't done so we asked the mechanic to raise it up in the air and I pointed with my finger showing them that nothing was touched and they still insisted that they were removed and put back on. So we waited for the menager to show up. I spoke to him showing him the tires exactly as I did before and even he tried to convince me that he saw the mechanic do it, after which he said - "You know just to be on a good side, I'm not going to have you pay". I used to work with tires and I know what I'm looking at. I will not give my money away for free and I advise everyone else to watch theirs too. Check your cars after you get them serviced. I will never come back again.
-
June 2023 by Deborah Behler
I would like to take a moment to share an extraordinary experience I had recently at Kost Tire & Auto Service, which left a profound impression on me. In a world where exceptional customer service is often celebrated, the story I witnessed involving one of their employees, Eston, went above and beyond any expectations I had.Allow me to set the stage: I found myself in a state of panic after hitting a pothole, which left my front tire in a dire condition. Recognizing the urgency of the situation, I rushed to Kost Tire & Auto Service, hoping for a quick resolution. Despite the busy atmosphere at the establishment, Eston welcomed me and immediately attended to my needs.What struck me most about Eston was his unwavering commitment to customer service. Despite the evident workload, he took the time to provide me with a fair price estimate and promptly began working on having my tire replaced. In approximately one hour, my vehicle was roadworthy again, and I couldn't have been more grateful for Eston's efficiency and expertise.However, it was another incident that truly captured the essence of Eston's exceptional service. As I sat in the waiting area, engrossed in the television program, my attention was drawn to a heartwarming exchange occurring behind me. Eston was attending to an elderly gentleman who seemed disoriented and unable to locate his phone or money to settle his bill. Intrigued by this display of compassion, I discreetly observed their interaction.Eston exhibited remarkable patience and kindness towards the elderly man, who appeared quite perplexed. It was as if Eston had known him for years, going above and beyond to ensure his well-being. He accompanied the gentleman to the bank, helped him search for his misplaced phone, and even assisted him in contacting his family. Throughout the entire process, Eston spoke in hushed tones, demonstrating a deep respect for the customer's privacy. His empathy and genuine care were truly commendable.Once the elderly man had sorted out his affairs and departed, I approached Eston to inquire about his well-being. To my surprise, Eston revealed that if circumstances had allowed, he would have gladly covered the gentleman's bill himself. This selfless act of kindness exemplified Eston's unwavering commitment to helping others, even amidst a bustling waiting room filled with customers.Reflecting upon my experience at Kost Tire & Auto Service, I cannot help but express my admiration for Eston's outstanding character and exceptional service. If I were to establish my own business, I would aspire to have an employee like Eston—a person who genuinely cares for customers and consistently goes the extra mile.In conclusion, I wholeheartedly recommend Kost Tire & Auto Service for all your automotive and tire needs. Their team, led by exemplary individuals like Eston, provides an unparalleled level of service that is both professional and compassionate. It is businesses like these that make our community stronger, fostering a sense of trust and appreciation among customers.Once again, I extend my sincere gratitude to Eston and the entire team at Kost Tire & Auto Service for their unwavering commitment to customer satisfaction. They have certainly won my loyalty!
-
June 2023 by Bear Sesame
After a rough week with family and dealing with many issues around the house. These guys saved the day. Couldn't be happier knowing all of my vehicles are serviced and professionally upkept by this team.
-
June 2023 by Theresa S.
I had an appt today at your location in Brodheadsville. I was told that they were running late, and to return in 1.5 hours. When I returned to pick up my vehicle after 3 hours, I paid and went to get in my vehicle. At this point, I discovered that my spare tire was still on my car! I went back in and was told by the employee that he didn't know why and went to speak to the technicians. He discovered that my car had never been worked on, but was marked done--remember that I HAD AN appointment. He told me that it would take 10 mins and 2 techs would work on it--that was not true as only one person worked on it. When it was finally finished, I went back to the desk to collect my receipt which the employee had taken back. I was ignored for a few mins while he completed some copying, and I had to interrupt to just ask for my receipt. The employee located it, and said NOTHING to me--no apology or have a nice day...... The whole experience was absolutely ridiculous.
-
March 2023 by Alanna Reeser
Great service & so kind! Tyler was very helpful & honest when it came to my inspection. Shane was also very kind & helpful when it came to explaining my warranties & such. Appreciate your help thank you!! :)
-
January 2023 by Candi Maggio
Shane is the best I moved here and didn’t have a good mechanic and went to Chevy and they were horrible and Kost took very good care of me. Explained my options and took me to the side to even look at what they seen. Best service ever !! Nick us the best mechanic also
