“The comment below by Jessica L. is false and her rating slanders this institution along with Susan Dudley.Susan was a great worker as she simply set up my father in law's (he's my father in law, not her's, yet) estate account, which only my husband, executor, was able to be on. Jessica L wrote a bad review because her boyfriend, the other son, was not allowed to be on the account since he was not named the executor. He left that bank like a 5 year old baby, and she wrote the review below out of spite.This quoted review from below is FALSE: "Susan Dudley is very arrogant with her attitude with dealing with my father in law’s account this bank has given my family nothing but problems even after banking with them for 15 years."”
“Pay my mortgage at the window every month. Staff is always friendly. Had an issue that I needed to go inside was greeted with a smile and my problem solved in minutes”
“I was in today had some banking issues to fix. The young lady banker was very nice and walked me threw to fix my issues. Place was well busy and it was clean . There was a wait but was busy thanks 4 stars”
“I came in here today because of a problem I had with my account. The customer service number was absolutely no help. The 4 workers I spoke to were very nice and helpful. The teller i first spoke too was very nice, and directed me to someone that could help. The girl in the training to be a branch manager (so sorry I don't remember her name) was super helpful giving me the information that customer service could not. Cassandra took care of my issue right away. While she was working on my issue another worker came over and was giving me advice on what to do next. A big thank you to all 4 of you. Especially the ones that had to deal with my crazy mother on the phone!”
“After my credit union of 25years did me dirty, I searched for a new financial institution. I selected Citizens on their free prime checking with one deposit monthly & no minimal balance. Going to their branch ATM's can be tricky as they charge fee for foreign ATM's which can be avoided by using debit with cash back at store checkout. The staff has always been friendly & helpful. There is never a line in the drive thru & if there is, it moves quickly. The Corporation regularly sends satisfaction surveys & value your input. I have been with Citizens for almost a year & the only issue I have experienced is their online system goes down frequently especially in the early morning hours between 12am to 7am.”