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March 2024 by Kcalm Lux
Angela an her mom are the best when it comes to taxes. No else has done my taxes for me besides them. If you’re in the area or not I recommend them. Great environment an excellent service an experience. Jackson Hewitt broadheadsville..
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March 2024 by Ruthy Ramos
I love it their. They make sure they give you the best they can. No just fill in the blanks, that’s all I can do for you. The atmosphere is absolutely peaceful & they are extremely patient with everyone. Love it & will definitely return to become a long time client.
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February 2024 by Brianna Nemo
We have had the best time working with Angela since 2016. We came to her first to fix a mess that another tax accountant did. She was able to get us money back from the IRS for that situation. Angela also helped us save money with the complexity of some of our businesses and work situations. She works honestly, has excellent tax accounting knowledge, and has integrity in all that she does. Her team is excellent and we have been so pleased to partner with this company.
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February 2024 by Sol Quinones
We have nothing but good and positive things to say about this business. They have done our personal taxes for years and now our businesses. Everyone we refer to them loves them and keeps coming backs. Their new location is immaculate. Keep up the good work. 10/10.
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February 2024 by Jonathan Burgard
I have had my taxes done by this company going on 8 years and to be vulnerable here, I will never be going with another company to complete my taxes. Angela and her entire team have become like family. They are extremely personable and caring to your circumstances. They know the tax laws inside and out and do everything in their power to get you your maximum refund while also giving you all necessary information you need to accuracy. They are professional and timely and will file your taxes for you. You will get letters telling you about your refund and or how much you owe with precise directions on who to pay if necessary. What I love about this company is that they even know business tax law as well and will file for your business, too. This team is spot on and will, without a doubt, give you tremendous piece of mind. I know I never stress at tax season because I have Jackson Hewitt of Brodheadsville helping me with my taxes. Thank you Angela and team for your care. I will always be grateful.
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February 2024 by Daiana Cales
The tax prep answered all my questions, they remember me by name, and explained everything to me with patience. Very friendly staff, and clean place. Didn’t take long, and fair price. I Will be returning.
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February 2024 by Samirah Bodison
Please do your self a favor go to a different branch the tax preparer here doesn’t no what she is doing.I have been with Jackson Hewitt for 5 years never had a problem in any of the New Jersey locations.The one year I tried this location because I moved here they completely filed my return wrong my taxes got flagged I wasn’t approved for the loan because she never applied for it. And when I bought it to her attention she got very nasty with me and said it wasn’t her Fault period .Then I had to go to the IRS because they said I had to verify my identity. When I gave her all of the documents she requested she still put the wrong address as well as the wrong amount for my return and now I have to wait 9 weeks for a return. And had no Sympath( signed jamar)
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February 2024 by Giants34
I have been a customer of Jackson Hewitt for over 8 plus years and never been so disrespected in my entire life by a tax preparer. Angela Castillo was the tax preparer who filed my taxes wrong twice. I called her over and over again to make sure my information for a pre approved loan was correct and she confirmed it and that she was going to send it in and I would received a text message in a couple of minutes. Days go past with no text or notifications of me applying for a loan ,and I called and was told Angela Castillo office and was told she was in a meeting and that I was going to get a call back but didn’t received a call back that day so I call Jackson Hewitt corporate office to find out that my tax Prepare (Angela Castillo) didn’t put a loan into the system for me and there wasn’t anything I could do about it because the IRS already accepted the taxes. Since I been with Jackson Hewitt I have received both loans for the last 7 plus years. Angela Castillo calls me and tells me it’s not her fault ,and that it’s the bank fault. And that she never seen this happened before because she put it through but the system glitch and that she only could give me 175 off her fee. I agree with that. Then a couple of weeks go by and I go to look at my IRS transcript online to find out when I was going to receive my refund and find out that I can’t access my transcripts because I need to verify my identity. I called Angela Castillo to see what’s the problem she’s says it’s not her fault she hasn’t nothing to do with the IRS needing information she did her job and she doesn’t no anything about the forms I need to verify. So I go to the IRS in Scranton today and find out that Angela Castillo put in the wrong Address and that’s the reason why I couldn’t get the second loan and now I have to wait 9+ weeks to get my tax refund because of her mistake. I call Angela Castillo and she screams and curse me out over the phone saying that it’s not her fault and that she did her job and I won’t get a full refund back that I have to paid her to file my taxes that she messed up twice on. Please if you are filing taxes go to H&R Block or stay away from her because she is very nasty and unprofessional.. Angela Castillo doesn’t care about you she just wants to take your money. My old taxes prepare in New Jersey was respectful and treated me like family. Angela Castillo also told me it was nothing I could do about it I could call corporate and the only thing they where going to do was call her and she will still make the decision on not giving me a refund of her filing my taxes wrong.. I was told I couldn’t tell her how to run a her business and that she did her job. Stay away from this Jackson Hewitt in broheadsville, PA..
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January 2024 by Mary Baron
The staff member messed up my tax refund by putting someone else’s bank account. Been having issues with the IRS all year long to try to solve this issue and I haven’t got my tax refunded yet. Don’t let Angela do your taxes.
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January 2024 by Sarah Feliciano
Terrible experience with this Jackson Hewitt branch. This has been an ongoing issue for the past year, and we were finally able to confirm with the NJ taxation department that our NJ taxes were filed incorrectly by this branch. The wrong tax form was used, and we have had little to no support from this branch in trying to get our full refund back. I do not recommend going here to get your taxes done, especially by the branch manager Angela.
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April 2023 by frank cherichella
Always good service and results. Been long time customer.
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April 2023 by Karol Kotara
Great experience ?, recommend to everyone. Very professional.
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March 2023 by Jill Tedesco
Once again very pleased with my return. The ladies here go above and beyond to ensure I got my maximum refund.
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February 2023 by Lori Williams
Very profesional and caring people Very good experience everything thankyou
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February 2023 by sasha mcdoom
Very nice staffGot everything done in great timing
